Autumn D Rdi
map-marker Rapid City, South Dakota

Need to bring my own phone k

I need to talk to someone in electronics
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1 comment
MariaST

Hi Anastyn. This is Maria from Straight Talk Wireless.

To further assist you with this, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Judy R Evc

Be patient

My number still has yet to be ported
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Cons:
  • Basicly called me a liar

Preferred solution: Let the company propose a solution

1 comment
MariaST

Hi Lilley. This is Maria from Straight Talk Wireless.

We're sorry for the trouble. We're here to help you with your port request. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Judy R Evc
map-marker Atlanta, Georgia

Porting a number

Number still hasn't ported yet
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Preferred solution: Deliver product or service ordered

1 comment
MariaST

Hi Lilley. This is Maria from Straight Talk Wireless.

We read your post and we're sorry that you are having a problem trying to port your phone number. Allow us to further check on it so we can make things right. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Anonymous
map-marker Oakland, Maryland

Renewal

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Great service, I'm very satisfied with my service and company service when I need to speak to Straight Talk there always helpful and prompt with there service . Thank You Straight Talk. Phil B.

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User's recommendation: I have know problem recommending Straight Talk to everybody I know.

3 comments
MariaST

Hi. This is Maria from Straight Talk Wireless.

Thank you for taking the time to provide us your wonderful feedback to our service. We truly appreciate it. In case you need assistance, please feel free to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Have a great day.

MariaST

Hi. This is Maria from Straight Talk.

We would like to thank you for your perfect rating and feedback towards our service.

We truly appreciate it. Have a great day.

MariaST

Hi. This is Maria from Straight Talk Wireless.

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Should you need assistance, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Have a nice day. Thank you.

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Dwayne S Tvm
map-marker Pikeville, Kentucky

What happened to my phone?

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My phone plan was cancelled with 11 days to go on my plan
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Loss:
$45
Pros:
  • It was cheaper
  • No contract
Cons:
  • Wasting my time
Reason of review:
Access/ activation issues

Preferred solution: Full refund

1 comment
MariaST

Hi Zavion. This is Maria from Straight Talk Wireless.

We're sorry to know that you are having problems with your phone. Allow us to further check on it so we can have the issue resolved as quickly as possible. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

We are looking forward in assisting you. Thank you.

Maxamus Fzk
map-marker Baltimore, Maryland

Change your phone number

I need to change my phone number
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1 comment
MariaST

Hi Maxamus. This is Maria from Straight Talk Wireless.

To change your phone number, you may text the word MINC and send to 611611. For further assistance, please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Anonymous
map-marker Sheridan, Oregon

Poor customer service

i just want to transfer my service from ATT to straight talk, but it took me 5 days and it is still not activated yet. called the helpline, no one answers. can only talk through online chat. the person on the chat is not helpful. and after an hour .. we are still trying to figure out now to transfer my service..
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User's recommendation: dont use straight talk

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have previously encountered with in transferring your phone number to us. Is it working now? If not, we would like to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Tashina Npt
map-marker Nunnelly, Tennessee

Can’t access voicemail

I forgot my voicemail number. But now I have a new one sent from you. Thanks
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1 comment
MariaST

Hi Tashina. This is Maria from Straight Talk Wireless.

We're here to help you with your voicemail. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Chris J Jna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Covington, Louisiana

I need a SIM card

Need to talk to customer sevice

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Reason of review:
Poor customer service
1 comment
MariaST

Hi Cypress. This is Maria from Straight Talk Wireless.

Yes, we are always here to help you. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Eleri Cqp

Someone stole my phone and phone

I had my phone stolen the theirs kept my number and phone what will you guys do nothing this is happening all tf he time
View full review
Loss:
$1000
Pros:
  • Monthly cost was good
Cons:
  • Inability to fix problem
  • Customer service unable or unwilling to help

Preferred solution: replacd phone with 6monghs service

1 comment
MariaST

Hi Eleri. This is Maria from Straight Talk Wireless.

We're sorry to hear what happened to your phone. We would love the opportunity to help you in any way we can. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Hunter N Qaj

I need my account number

Im having issues with my phone and would like to know my account number and password
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Preferred solution: My account info

1 comment
MariaST

Hi Birdie. I'm Maria from Straight Talk Wireless.

We're sorry that you are having issues with your phone. For us to address your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Anonymous
map-marker Sawyerville, Alabama

My service

I need my service to be. Back on im not working right now do to the coronavirus
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2 comments
MariaST

Hi. This is Maria from Straight Talk Wireless.

Thank you for contacting us. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible.

Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience and for being a loyal customer.

MariaST

Hi. This is Maria from Straight Talk Wireless.

We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible.

Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience.

View more comments (1)
Monica I Glz

Why waste your time or money...

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I've been a ST customer for YEARS!!! at one point I was paying for my phone 4 kids AND my best friends service...THAT'S A CHUNK OF CHANGE!!! I've been through *** with this company...they messed up... CATASTROPHICALLY when my phone was stolen and I needed to change phones....they assured me I'd keep my number (I was traveling and NEEDED to keep I touch with family AND my attorney) needless to say they failed miserably... My attorney couldn't contact me...my bank froze my accounts...THEN every month when I paid for service...my NUMBER CHANGED...after months and months of this... I FINALLY corrected THEIR screw ups...and I've kept the same number...i know there must be a skull and cross bones on my file...we've had other issues as well...last year I was without a phone for 35 days while they sent me several different SIM cards... I finally asked then who their service provider was... I guarantee it want straight talk... My current issue is WHAT THE *** IS WRONG WITH THE DATA??? HONESTLY... I KEEP GETTING THROTTLED DOWN!!! WHAT A CROCK!!! I PAY FOR THE $55 UNLIMITED PLAN!!! THE ONLY THING UNLIMITED IS MY PATIENCE....APPARENTLY!!! SERIOUSLY... CORRECT THE DAMN ISSUE!!! ALL WE ASK IS FOR WHAT IS OFFERED!!! I will pull all 4 of my accounts...and promise to begin a campaign boycotting Straight Talk... I'll hire picketers of need be....(however....i doubt I'd have a problem recruiting unpaid disgruntled customers...) We will start at the three local Wal-Mart's...and move on to the neighboring communities...until we make 5 o'clock news!!!
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Pros:
  • Cheap and no contract
Cons:
  • Data sucks most data is used up trying to get a connection
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Stafford, Connecticut

NOOOOOOOO!!!!

My no.is #176****,tried to get back to your guys email but keep throwin me out!!! GETTIN PISSED....Helloooo!! Ok anyway regarding straight talk...I have called them several times bcuz now they are screwin with my service.I pay bout $50 per month and I have lost phone service,facebook,and not able to send pics!!! They slowly deleting me!! I told them that I am paying for their service therefore I want it.I do not need to do a forced upgrade until Dec. but I think they are *** withme from Corporate!! I pay for it I want the full service that they promise.And know offense,Cant understand a damn Indian word they speak!!!!!
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1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

Our sincere apologies for the bad experience that you have gone through with our data service.This is a concern that we want to look at further with you and find a resolution to. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Ernest Yvz
map-marker Jackson, Mississippi

Add min for a hotspot

how can I add minutes to a hotspot Hotspot.
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1 comment
MariaST

Hi Ernest. This is Maria from Straight Talk Wireless.

You may visit our website at https://www.straighttalk.com/wps/portal/home/shop/hotspotserviceplans/ to purchase service plan for your hotspot. For further assistance, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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