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Straight Talk Wireless - Internet Service Review from Claysburg, Pennsylvania

2.5
Details
Would rather have a plan because im sooooooooooooooooooooo sick of my high speed data running out, its so *** slow its not just slow its like the type of slow that you cant even get on youtube or facebook. Its like i only have fast data for 2 weeks.
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1 comment
MariaST
#1154828

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841511 Review #841511 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
I run a business and my phone won't make or receive calls. I've rebooted. Updated, tried to get online chat and their service is not available. I need help fixing this fast. Phone worked great last night. Woke up to do business and Phone calls can't be made. Won't...
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2 comments
MariaST
#1154830

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#841257 Review #841257 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.6
Details
I still had 2 weeks left on my 45 dollar plan. My service was shut off. I called.. They first said i gave the wrong serial # . then they said my phone wasnt a straight talk phone. Ive had it for 2 years . then the next day i tried to talk to a different person.....
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1 comment
MariaST
#1153876

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841224 Review #841224 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
2.9
Details
I have a few numbers in Canada that I call from the US. I have the unlimited international plan. It was working fine for months. Today I try to call Canada and the phone dials a different number in other area codes. In my call log, it shows I dialed the correct...
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2 comments
MariaST
#1153875

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#841104 Review #841104 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • International Dialer App
1.0
Details
I purchased a Straight Talk wireless $45 30-Day Plan card. To," use with my own." I called the phone number for activation and to keep my number. I was told my phone wasn't compatible and I would have to purchase a Straight Talk SIM card and something else. So I...
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1 comment
MariaST
#1152955

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#839923 Review #839923 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan

Straight Talk Wireless in New Philadelphia, Ohio - Samsung Electronics Cell Phone Review

1.6
Details
I got a Samsung Galaxy Core Prime as Christmas gift it worked fine at first well this past super bowl sunday it wouldnt charge wit original chargers not a USB i bought nothing so i contacted straight talk they sent me a box to house to mail them my phone in was gonna fix it for me and sent it back to me well tha ship date on box was for march 4 i jus ran outta my first 30 day card but its back to same charging problems as before only now it will not even reconize my SD card same one i used in it before jus fine now wont work at all its slower shuts on n off well not on and off but restarts on is own.seems like for brand new phone that was $99.95 n then paid $50 for service card only to have to send it back 2x before my second month this is supposed to be a brand new phone!!! Im upset wit this cuz i also was looking around online and a reconditioned phone i guess thats what my NEW PHONE wasnt 2 months old started tearing up on me is now considered a reconditioned phone is worse than before and saw tha same phone i have jus advertised as reconditioned selling for tha same i paid for it new at walmart??? I love this phone and i have a daughter who is gonna be 1year old in few weeks so its important i have a phone plz email me wit info on how i can once again send in my phone to be fixed cuz it apparently wasnt fixed tha first time now has same n few more issues..been this way ha last 2 weeks so tha 29th well it was supp to run outta time tha 22nd but where it wasn't working right for at least 5 days i couldnt get any calls to show up on call log like id get tha notification then it was gone same when id try n txt would send txt but couldnt see it and couldn't get anyone on phone to help me when i called customer service tha lady said my phone was verizon i jus had a straight talk sim card....and hung up that upset me so i let it go well straight talk eventually talked to me said problem was i was outta data....impossible cuz internet wasnt issue anyway i need to knw who to contact now to send it back again all tha info on my box not helpin me!!
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1 comment
MariaST
#1152443

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#839392 Review #839392 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy Core Prime Cell Phone
Reason of review
Bad quality

Straight Talk Wireless in Aptos, California - Horrible, horrible, customer service

I've had some of the worst scenarios with customer service with Straight Talk, even when being sent to their "hot line" and talking to "managers". I started having trouble with my phone and and couldn't get data and online. I called customer service and they gave me a completely different APN setting, which didn't work. They had no idea why. I called several days later, and they gave me the same APN setting, which still didn't work. I was getting frustrated and they promised me two weeks "unbilled service" for my troubles. The next day I was billed the full amount. Called a week later and got the customer service "hot line" with some numskull who couldn't even access my records. Called 10 minutes later and got the elevated customer service and he gave me a different APN settings which were (guess what) different than the other two guys. This one Worked and I finally got data. Then I asked him about the billing issue and he said that yes, I should get two weeks free service, but he couldn't deal with it because I had automatic billing and did I want to *** the automatic billing so I could get the free two weeks. Oh, but I would have to call back later to do it. Horrendous, horrendous customer service!
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3 comments
Anonymous
#1159613

You are absolutely right, ridiculously awful customer service. They sell you defective equipment and then expect you to go without phone service for weeks while you mail them their defective phone to fix.

Unbelievable that a company would even suggest such a thing. They need to start being fined by consumer protection.

MariaST
#1159746
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1152442

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#839198 Review #839198 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
I feel ripped off. Unlimited is only 3g, so you advertise, but I only get 2.5. Been with straight talk since it started at wal- mart. I'm definitely not happy. I'm dropping you and going to a company who stands by what they say you are getting. Bye bye straight talk.
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1 comment
MariaST
#1152441

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#839169 Review #839169 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised
1.0
Details
Every time I call straight talk customer service, it takes an hour of my time. Your employees obviously do not have a clue what they're doing because it's always the same... I have a line through straight talk for my son. I upgraded his phone from an iPhone 4 to a...
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1 comment
MariaST
#1152440

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#838970 Review #838970 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
2.3
Details
Straight talk wireless has the worst customer service I have ever come across.
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1 comment
MariaST
#1152083

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#838754 Review #838754 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service