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1.1
Details
Bought a card to refill my phone and it wont refill my service...thanks.
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1 comment
MariaST
#1151122

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#837581 Review #837581 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
2.7
Details
First off, let me start by saying this has been....LITERALLY....the worst and most AGGRAVATING week of my life! Well maybe not my life but...you get it! Straight talk is A FREAKING JOKE! i bought the *** BYOP kit ...yeah this will be great...NO IT IS NOT GREAT! first...
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3 comments
Anonymous
#1175266

I can relate to this aggravation. They have my account of 3+ years so screwed up and if I can survive this month my 3 phones are transferring to Verizon prepaid.

A little extra money is worth being shed of this nightmare. My brand new phone is linked to someone's else account and I can't change it because I don't know their security questions. Heck they did this and refuse to help.

I have someone phone number I can't change and they have an account they can't touch because they don't know the IMEI on my phone! Can't make this stuff up!

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Review
#837562 Review #837562 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Terrible customer service
Reason of review
Nothing but a freaking joke
Loss
$75
Preferred solution
Price reduction
Tags
  • Straight Talk Horrible Worst Comp
I bought a phone from walmart they didnt scan it properly. Straight talk even told them that. They rescaned it and it still doesnt work.
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1 comment
MariaST
#1151124

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#836744 Review #836744 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Reason of review
Damaged or defective
Resolved
2.8
Details
I currently have a mobile hotspot with straighttalk. I logged onto the internet for 20 minutes (mind you, the browser was open to google for 15 minutes, while i was doing some cleaning, then I started a google search ) & I got a screen saying I needed to replenish my...
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1 comment
MariaST
#1149618

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#835707 Review #835707 is a subjective opinion of poster.
Product
Straight Talk Wireless 2gb Plan Mobile Hotspot Plan
Reason of review
Bad quality

Straight Talk Wireless in Montrose, Pennsylvania - Worst service ever would never recommend

3.1
Details
Was a current customer. Bought a new phone 12/2015. Phone locked up 3/2016. Sent old phone back they reissued another phone reactivated been using for 3 weeks or so. Then on 4/23/16 we try and call out it says the number doesn't exist. It is not a working number. We are on autopay. Call them 3 times average time for each 45 min. To an hour. They have no record of the replacement phone no record of monthly payments and they say the number that I have had since my acct started couple of years ago does not exist. Then finally an employee after about 45 min. Gets all the information from my phone and he reactivated. Now something with the system wasn't working so he says I can go online and finish.i set up the information the card information I had prev. Is in the system I put in my card number everything should be ok. I go and try to dial the number so my phone will activate and guess what the number that shows on my account is not my number. So to make a long story short. I have been paying using the new phone 3 weeks or more but sat. It was deactivated and when they look on the account that they finally found there is no record of who changed it why it was changed. They could not even tell me at first anything about my phone that they had fed ex to me. So something is very wrong I can't get any solid answers but I will continue trying.
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3 comments
Anonymous
#1149964

finally my issue was resolved. The person that helped me solved my problem in a few minutes.

All of that time the time I spent on Saturday most of the day trying to get the matter straight. That just shows you when you have someone capable and qualified to handle there job it make customer satisfaction easy.

MariaST
#1149221

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1149220

To further assist you, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com or you can click on this link http://bit.ly/19Cre0y to chat with live agent.

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Review
#835351 Review #835351 is a subjective opinion of poster.
Product
Cell Phone
Cons
  • Felt deceived
  • Sales of cheap knockoff products
  • Replacement phone transaction
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
1.0
Details
I received a hand-me-down phone recently, an ANDROID, from a friend who decided to switch product & services (from STRAIGHT TALK to a different service using an iPhone). First of all, I went to Wal-Mart to activate with STRAIGHT TALK. Wal-mart said that I needed to...
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Review
#831841 Review #831841 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Billing practice
  • New potential customer experience
Reason of review
Poor customer service
Tags
  • Crooked Straight Talk
1.0
Details
Straight Talk Wireless - Straight Talk/Walmart ***
My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things. We did not feel the need to do serious caparisons at the store because we all ready looked at...
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2 comments
Anonymous
#1180898

I'm going to do the same. You have the same amount of service with or without a card

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Review
#831489 Review #831489 is a subjective opinion of poster.
Service
Straight Talk Wireless Alcatel Cell Phone Activation
Cons
  • Misleading terms of service
  • Customer service agents do not speak clearly hard to understand
Reason of review
Misslead me into thinking cheaper option would work and refuse to refund
Loss
$30
Preferred solution
Full refund
Tags
  • false labeling
  • StriaightTalk Wireless
  • Re-reimbursement Please
2.7
Details
Everything worked great until last month. My data is still in 2g after I used all my 5gigs in January. .waste of money if it wont reboot my 4g data
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1 comment
MariaST
#1144472

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#829467 Review #829467 is a subjective opinion of poster.

Straight Talk Wireless in Ocala, Florida - How many customer service people does it take to fix service

well i would have said 5 because thats how many i talked to...but alas NONE...because it wasnt fixed.......and heres the shocker , they Dont talk to each other ..so i had to repeat and repeat and repeat and repeat and repeat............etc etc,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,then one even suggested i get another phone so they could talk to me on that one about the serve i WASNT getting on the other one..... stay away from this company ....stay far away ..............................................................and why do i have to have a minimum of 100 words for this section......i dont need 100 words to describe such bad customer servevice...la la l la la la la la la la ..................
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1 comment
MariaST
#1142920

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#827650 Review #827650 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Bought 2 packages to byop. Was supposed to be activated on 4-1-16. Was turned on 4-3 to be turned off. The guy cussed me then turned my phone off, air time and SIM put on another phone in Texas and I live in Mississippi. Then I have to go repurchase another package...
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1 comment
MariaST
#1141357

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#825622 Review #825622 is a subjective opinion of poster.
Reason of review
Poor customer service