Straight Talk Wireless
Reviews and Complaints
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Verified ReviewerCan't get into my account
Preferred solution: To get onto my account
Mad as crap
User's recommendation: Can't talk to mgr or supervisor. They lie. If you have dropped call they don't call back
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Verified ReviewerMy home internet box
They sold me the exact same home internet box my brother had when he lived with me then told me they tell me there's no coverage in my area, *** you straight talk
- Everything about them
Preferred solution: My service connected and free service or paid for everyhiur of time since I got this piece of *** paper weight
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Verified ReviewerDeceptive Trade Practices
Recently, I purchased a Straight Talk phone and service plan for $45 that the display at Walmart clearly indicated was truly unlimited high speed data with no disclaimers added. However, when you read the tiny print on the back of the card it tells you to go to their web site for current "Terms and Conditions", which of course is that you only get 25 gigs of data before being reduced to the mostly useless 2G.
I also seem to remember that the surprise with the first first $45 plan I bought was that it went to 2G after 40 gigs. And though I wasn't thrilled with this reality, it was at least reasonable. However, the 25 gigs of data is bs. There are other plans out there that don't blatantly lie to you and require you to go online while at the store to view what the real plan is.
The service is reliable and the low cost Motorola phone works ok for the price and AI customer service works ok, but once this phone is unlocked I am switching to a more honest carrier and plan that offers a better value.
Straight talk is owned by TracFone, which is now owned by Verizon. TracFone has always been a total ripoff and now it looks like their greed and shadiness continue with Straight Talk.
- Reliable service ok phones ok customer service
- Overpriced and deceptive plans no 5g liars part of tracfone
Preferred solution: Price reduction
User's recommendation: Shop around for a better plan and a better phone. Read all of the fine print if there is any. In my case there wasn't any at the point of purchase location. It was on the card only, and even then it doesn't state what you are actually getting with your truly fake unlimited plan.
Usually good service
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Verified ReviewerHORRIBLE CUSTOMER SERVICE!!
I signed up for Straight Talk a month ago via an ESIM for my iPhone 14. It worked fine for about 2 weeks and then every day after that I would lose service at 5pm until I called and had the signal resent!
I would NEVER get a promised return call.
Customer Service reps have no idea how to handle the issue and even went as far as to tell me I didn't have the correct iPhone in my hand ( based off of IMEI #) I assured them it was definitely an iPhone 14 and was then hung up on. DO NOT USE THEM!!
- Horrible customer service
- Unreliable service
Preferred solution: Full refund
User's recommendation: DO NOT USE!!!
Customer Service is TERRIBLE UNKNOWLEDGEABLE
While on their website ordering a new phone had the rep on the line. Was supposed to be 2 day shipping.
Came on day 4. I had asked if the phone wasn't here on time if I could return and was told yes, just follow the directions on the box. Since the phone didnt arrive in time as told I bought the same one at Walmart and had it up an running. Phone was left on porch by UPS.
Tells you to remove the label and turn around and tape on the box then take to a UPS. Called and asked rep if that was correct and told yes. Took to UPS and because there is no barcode to scan on the return label they couldnt accept. Called customer service which is out of another country and was told because I took the box off my porch its considered Accepted and have to return at my expense.
Box was NEVER opened and only fixed the label for return. The reps from another country have no idea how our mail system works because I asked. Was also told they have no way to contact or transfer me to someone in the USA. Was told they dont have the tools to do anything regarding returns and thats why they tell us to return at our own expense.
They DONT CARE!!! DO NOT BUY ONLINE if you think you may have to return.
- Inexpensive plans
- Customer service
Preferred solution: Full refund
User's recommendation: BEWARE customer service is NOT helpful
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Verified ReviewerRelease phone carrier
- No good
Preferred solution: Use of my iPhone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saltillo, TexasCan't log in online
Need phone refilled
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Verified ReviewerI have a new debit card number
Find
- I like them
- Not sure
Preferred solution: I would like to pay my bill,it has never been late
Purchased phone to be delivered through Walmart...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out of my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gillette, WyomingCanceled service
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Verified ReviewerStraight talk support won’t do nothing
My service was disrupted October, November, December, and January. Each time I Asked how , but wasnt able to get the issue resolved so it wouldnt happen again the next month.
Each month my service end date was the 28th and I had the last straw when I woke up on January 17th and my phone was off. I contacted straight talk and they said Id have to redo my service. Being upset about it I just went ahead and did it with the intentions of changing carriers when my service ended. Now Ive changed carriers and tried to port my number but they refused to do so without me buying more minutes even after they turned my service off on January 16th when it wasnt supposed to until January 28th.
Ive asked the last 2 of the customer service representatives to transfer me to someone higher up in office and was told (NO!!!).. The whole reason I left straight talk was because they kept turning my service off. The last time 12 days early.
And now they want more money to keep my number when theyre the ones that did it and took 12 days of service from me. I have pictures of my service end date on the straight talk app and screenshots of the welcome back msg on January 17th when my service should have never been cancelled.
- Turn phone off when not supposed to and not resolve it
Preferred solution: My number transferred
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Hi Julia. This is Maria from Straight Talk Wireless.
We read your post and we're sorry to know that you can't log in to your My Account. Please make sure that you are using the latest version of the app. You can also uninstall and reinstall it. For further assistance, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the word HELP to 611611. Thank you.