Julia B Rej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't get into my account

I tried to log into my account and kept getting a message that I was blocked this has never happened
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Preferred solution: To get onto my account

1 comment
MariaST

Hi Julia. This is Maria from Straight Talk Wireless.

We read your post and we're sorry to know that you can't log in to your My Account. Please make sure that you are using the latest version of the app. You can also uninstall and reinstall it. For further assistance, aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Grissel Tpo
map-marker Morristown, Tennessee

Mad as crap

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I've had nothing but trouble out of 3 phones I bought and customer service. They've lied didn't tell me they were a part of Verizon. Said my info was deleted. My pictures I can't find. Only pictures I had was backed up and some was still on phone. Asked for help to transfer them no help. One told me I lost everything. Another to be to go to Walmart. I've cried over this I've never been treated so bad.those pictures are my life. My grandbabies please help
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User's recommendation: Can't talk to mgr or supervisor. They lie. If you have dropped call they don't call back

1 comment
MariaST

This is Maria from Straight Talk Wireless. Hi.

This is Maria from Straight Talk Wireless. We read your post, and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue.

Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Aaron H Qwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My home internet box

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They sold me the exact same home internet box my brother had when he lived with me then told me they tell me there's no coverage in my area, *** you straight talk

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Loss:
$5000
Cons:
  • Everything about them

Preferred solution: My service connected and free service or paid for everyhiur of time since I got this piece of *** paper weight

1 comment
MariaST

Hi Aaron H. This is Maria from Straight Talk Wireless.

We appreciate your interest in using the product. While we provide mobile service in your area, Straight Talk's Home Internet's service availability is based on coverage and capacity at the street address level. It is important to check your exact service address before purchasing. If your address does not have service now, please provide your e-mail address when you check service availability, and we will notify you once the service becomes available.

Rest assured that we are extending capacities for this product for valued customers like you. For further assistance, you may contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service menu. Thank you.

Jerry W Ppt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive Trade Practices

Recently, I purchased a Straight Talk phone and service plan for $45 that the display at Walmart clearly indicated was truly unlimited high speed data with no disclaimers added. However, when you read the tiny print on the back of the card it tells you to go to their web site for current "Terms and Conditions", which of course is that you only get 25 gigs of data before being reduced to the mostly useless 2G.

I also seem to remember that the surprise with the first first $45 plan I bought was that it went to 2G after 40 gigs. And though I wasn't thrilled with this reality, it was at least reasonable. However, the 25 gigs of data is bs. There are other plans out there that don't blatantly lie to you and require you to go online while at the store to view what the real plan is.

The service is reliable and the low cost Motorola phone works ok for the price and AI customer service works ok, but once this phone is unlocked I am switching to a more honest carrier and plan that offers a better value.

Straight talk is owned by TracFone, which is now owned by Verizon. TracFone has always been a total ripoff and now it looks like their greed and shadiness continue with Straight Talk.

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Loss:
$20
Pros:
  • Reliable service ok phones ok customer service
Cons:
  • Overpriced and deceptive plans no 5g liars part of tracfone

Preferred solution: Price reduction

User's recommendation: Shop around for a better plan and a better phone. Read all of the fine print if there is any. In my case there wasn't any at the point of purchase location. It was on the card only, and even then it doesn't state what you are actually getting with your truly fake unlimited plan.

3 comments
MariaST

Hi, Jerry W Ppt. This is Maria from Straight Talk Wireless.

Our sincere apologies for any inconvenience you've experienced. We are continuously making improvements to better assist our customers. The $45 plan has unlimited data. However, Our high speed data is up to 60 GB.

Once high speed data is used up, speed will be throttled to 2G for the remainder of the month. Kindly chat with us at https://***/support/contact, so we can provide a thorough explanation and concrete resolution for this issue. You may also contact our Customer Care Center at 1-877-430-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Guest
reply icon Replying to comment of MariaST

These *** will take your *** money

Enza Kto
reply icon Replying to comment of MariaST

The 60 gigs of high speed data you claim the $45 plan has is a lie. Do you read your own fine print?

I have it in front of me. It is 25 gigs of high speed then useless 2G.

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Anonymous
map-marker Spearfish, South Dakota

Usually good service

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611-611 wouldn't dial out phone stolen customer service 2 days later WOULDN'T wipe only disabled num
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1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the trouble you have gone through with this issue. Please know that this is not the kind of service we want our customers to experience. We would like to help you.. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service menu. Thank you.

Kristin H Ore

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HORRIBLE CUSTOMER SERVICE!!

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I signed up for Straight Talk a month ago via an ESIM for my iPhone 14. It worked fine for about 2 weeks and then every day after that I would lose service at 5pm until I called and had the signal resent!

I would NEVER get a promised return call.

Customer Service reps have no idea how to handle the issue and even went as far as to tell me I didn't have the correct iPhone in my hand ( based off of IMEI #) I assured them it was definitely an iPhone 14 and was then hung up on. DO NOT USE THEM!!

View full review
Loss:
$50
Cons:
  • Horrible customer service
  • Unreliable service

Preferred solution: Full refund

User's recommendation: DO NOT USE!!!

2 comments
MariaST

Hi Kristin H Ore. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Guest
reply icon Replying to comment of MariaST

Nope sorry! I have tried to call and call and was promised return calls and NEVER got one!!! WORST customer service I have EVER encountered.

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Kristie D Qup

Customer Service is TERRIBLE UNKNOWLEDGEABLE

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While on their website ordering a new phone had the rep on the line. Was supposed to be 2 day shipping.

Came on day 4. I had asked if the phone wasn't here on time if I could return and was told yes, just follow the directions on the box. Since the phone didnt arrive in time as told I bought the same one at Walmart and had it up an running. Phone was left on porch by UPS.

Tells you to remove the label and turn around and tape on the box then take to a UPS. Called and asked rep if that was correct and told yes. Took to UPS and because there is no barcode to scan on the return label they couldnt accept. Called customer service which is out of another country and was told because I took the box off my porch its considered Accepted and have to return at my expense.

Box was NEVER opened and only fixed the label for return. The reps from another country have no idea how our mail system works because I asked. Was also told they have no way to contact or transfer me to someone in the USA. Was told they dont have the tools to do anything regarding returns and thats why they tell us to return at our own expense.

They DONT CARE!!! DO NOT BUY ONLINE if you think you may have to return.

View full review
Loss:
$162
Pros:
  • Inexpensive plans
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: BEWARE customer service is NOT helpful

1 comment
MariaST

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to further review your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Cori C Gbk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Release phone carrier

Couldn't talk to anyone .. I have failed again to get my phone released from these monsters don't understand how they can keep me from my phone use after 3 years
View full review
Loss:
$250
Cons:
  • No good

Preferred solution: Use of my iPhone

1 comment
MariaST

Hi Cori. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with your service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Carletha Evb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saltillo, Texas

Can't log in online

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I cant get my account set up so that I can login online. I call support for help and they can only continuously tell me to call back. They cant even seem to be able to send me an email now. I dont even know if they have now screwed up my email address. Im concerned that I will not be notified when my bill is due or how much the initial bill will be.
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1 comment
MariaST

Hi Carletha Evb. This is Maria from Straight Talk Wireless.

We're sorry to know that you can't log in online. Allow us to help you on this matter. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service menu. Thank you.

Celia Ttf
map-marker Chase City, Virginia

Need phone refilled

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The robot did good, but would of rather talked to a live representative so they could have a great job!
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1 comment
MariaST

This is Maria from Straight Talk Wireless. We read your post and we'd like to apologize for the inconvenience you encountered.

If you want to talk to one of our representative, you may try to call our hotline number, or you may also contact us via chat at https://***/support/contact.We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word BUY to 611611. Thank you.

Lydia B Sqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a new debit card number

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Updated by user Jul 18, 2023

Find

Original review Jul 18, 2023
I had to get a new card I was being hacked,not be technology illiterate!Have some with knowledge of cell phones.
View full review
Pros:
  • I like them
Cons:
  • Not sure

Preferred solution: I would like to pay my bill,it has never been late

1 comment
MariaST

Hi Roselle Ihb. This is Maria from Straight Talk Wireless.

We're sorry to know about what happened to your account. Allow us to help you. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Leafy Shx

Purchased phone to be delivered through Walmart...

Purchased phone to be delivered through Walmart web site. Called Straight Talk to set up and they say the phone had to be set up directly through the store. Called Walmart and they referred me back to Straight Talk. Okay, if I have the phone with the little info booklet that says I can use the 877-430-**** why am I being told this can't be done?
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1 comment
MariaST

Hi Leafy. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered activating your phone. Please know that this is not the kind of service we want our customers to experience. We would like to help you activate your phone. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word ACTIVATE to 611611. Thank you.

Bernie B Oin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out of my phone

Lock my phone so me body hi stole this morning please locums kangaroo please kangaroo nabhk ihuta map
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1 comment
MariaST

Hi, Bernie. This is Maria from Straight Talk Wireless.

We read your post and we'd like to apologize for the issues you encountered with this matter. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Sheryle D Swc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gillette, Wyoming

Canceled service

I canceled my service on August 2 but no one will verify my account was canceled and no more charges to my bank acct
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1 comment
MariaST

Hi Sheryle D. This is Maria from Straight Talk Wireless.

We're sorry to know that you already canceled your service. Should you need further assistance, please chat with us at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611 to use our self-service. Thank you.

Jonathan R Rlx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Straight talk support won’t do nothing

Straight Talk Wireless - Straight talk support won’t do nothing
Straight Talk Wireless - Straight talk support won’t do nothing - Image 2

My service was disrupted October, November, December, and January. Each time I Asked how , but wasnt able to get the issue resolved so it wouldnt happen again the next month.

Each month my service end date was the 28th and I had the last straw when I woke up on January 17th and my phone was off. I contacted straight talk and they said Id have to redo my service. Being upset about it I just went ahead and did it with the intentions of changing carriers when my service ended. Now Ive changed carriers and tried to port my number but they refused to do so without me buying more minutes even after they turned my service off on January 16th when it wasnt supposed to until January 28th.

Ive asked the last 2 of the customer service representatives to transfer me to someone higher up in office and was told (NO!!!).. The whole reason I left straight talk was because they kept turning my service off. The last time 12 days early.

And now they want more money to keep my number when theyre the ones that did it and took 12 days of service from me. I have pictures of my service end date on the straight talk app and screenshots of the welcome back msg on January 17th when my service should have never been cancelled.

View full review
Cons:
  • Turn phone off when not supposed to and not resolve it

Preferred solution: My number transferred

6 comments
Jonathan R Rlx

The link you sent just sends me to the same number I already talked too

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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