Your representative was very knowledgeable and friendly. I received an email for password request I didn't send. He assured me everything he could see was secure. Quick and easy. Thank you. User's recommendation: Do call, friendly service.
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#2133339

Hi. This is Maria from Straight Talk Wireless.

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to keep doing business with you.

Should you need assistance in the future, please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3336636 Review #3336636 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer
had to return to walmart. called costomer support at walmart still could not get device to work ZTE Home phone unit User's recommendation: at this time do not buy
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1 comment
#2133341

Hi Bryar Gtr. Thank you for your review.

We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Should you need further assistance, please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3335211 Review #3335211 is a subjective opinion of poster.
Location
Huntsville, Texas
New Reviewer
Keep getting disconnected when transferring to representatives to help. Asked to press 3 to hold or 1 to call back . Get disconnected if you press either. User's recommendation: Don’t use straight talk 0 quality customer service
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1 comment
#2133343

Hi John G Tji. This is Maria from Straight Talk Wireless.

We're sorry to know that you've encountered some issues when you tried to port out your phone number. We understand how you feel. Let's go over all the details and options together to resolve this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3334620 Review #3334620 is a subjective opinion of poster.
Location
Johnsonville, South Carolina
Cons
  • How long customer service takes
Preferred solution
Someone to help port phone# to Verizon Wireless
New Reviewer

Extremely Upset

Very frustrating hour and 1/2 to resolve my issue. Talked to 4 different agents. First was to get me a call back from the refund department. I got the call back, but from customer service, so I had to recount the whole thing again. I was finally transferred, but the automated system disconnected the call. The next agent I spoke to at customer service had a very heavy accent and was difficult to understand, but she did get me to the refund department. The agent in that department's accent was even harder to understand and I could only hope I answered his questions correctly. After an agonizing amount of time, I finally received reference numbers for my issue. Unknown if I will receive my refunds at this time. Terrible time to resolve a simple issue.

User's recommendation: If you have no issues, not a bad phone service. But hope you never have to call for help!

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ID
#3332284 Review #3332284 is a subjective opinion of poster.
Cons
  • Customer service agents difficult to understand
  • Could offer a more affordable plan
  • Could be more affordable
Loss
$72
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Issue #1 Trying to get my current phone# 402-917-**** released so it can be transferred to Tmobile. I do not have this phone is was lost, so I have no way to receive any text confirmation, however I do have the IMEI# and Pin# that was used on the account. I had 2 lines...
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1 comment
#2132052

Hi Shannon M Bub. This is Maria from Straight Talk Wireless.

We understand where you are coming from, and we deeply apologize for the trouble this has caused you. Unfortunately, because of the fraudulent activity that we have experienced, our procedures were updated. We are unable to provide the IMEI/ESN or any account information. This is to ensure the security of your account.

We can only help you find the information you need and verify if it is correct. Let us see what we can do to help you resolve this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3329884 Review #3329884 is a subjective opinion of poster.
Location
Omaha, Nebraska
Loss
$326
Preferred solution
I would like a refund for the phone, and I would like my current phone # released and I would like my son's phone unlocked.
Have to call them once a week with issues. Dropped calls , no network ,full bars with no service, data throttling. I pay for unlimited and I do not receive what I'm paying for. When I call them they always walk me through my phone settings. It sometimes fixes the issue...
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#2132049

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that you are experiencing some issues with your phone service. We understand how you feel about paying for a service that is not working the way it should. We're more than happy to investigate this matter with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3328504 Review #3328504 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

Activate my phone

Straight Talk Wireless - Activate my phone
I got the $30.00 prepaid cell phone and I can't get it activated my account is through straight talk but my sim card is at&t
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1 comment
#2130992

Hi Stephanie D Ybj. This is Maria from Straight Talk Wireless.

We're sorry for the trouble. Let us help you activate your phone. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3326233 Review #3326233 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$30
Preferred solution
Activate the prepaid card minutes I just got
Straight Talk Took high jacked my TracFone number, that had service. Refused to allow outgoing calls, and attempted to obtain credit and debit card numbers saying I need to refill through Straight Talk. Straight up Fraud. After several reboots, my number had to be...
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#2130997

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3326012 Review #3326012 is a subjective opinion of poster.
Pros
  • Havent even been able to make a call yet
Cons
  • Inability to fix the problem
Preferred solution
Making complaint to FTC
New Reviewer

Keep same number

Computer voice hung up on me. Are we to the point that we cant have humans answer a phone. Computer cant understand anything I say. When u get a person there from India or somewhere and I cant underhand them. I ordered a new phone and service Amd want to keep my number from my old phone so if anyone that speaks or understands English sees this please call me for *** sake. I need help and not from some damn foreign person thst thinks they speak English but actually speaks a bastardized version of the language. I cant take anymore. SHIT!!!! B
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1 comment
#2129101

Hi David B Afw. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We will be more than glad to help you transfer your phone number to your new phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word UPGRADE to short code 611611. Thank you!

ID
#3315030 Review #3315030 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Change my number to my new phone

Need to update credit card for payment

I accidentally put auto refill on wrong number 409 550 **** need to remove auto refill on that number so it doesn't happen again please let me know
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1 comment
#2129105

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that. We will be more than glad to help you update this information. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3314712 Review #3314712 is a subjective opinion of poster.
Location
Muncie, Indiana

Phone Shur Off

I had service for approx. 3 years, paid with direct paym't. Never had any problems. Now they told me my pym't s date has been changed and upped so they just took it upon to screw up my bnking !!!!!!

User's recommendation: Be wary of your payment schedule and don't just accept it but speak up and let others know.

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1 comment
#2129108

Hi. This is Maria from Straight Talk Wireless.

We're sorry for the trouble. Please know that we value your business with us, and we want to help you resolve this issue. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

ID
#3313049 Review #3313049 is a subjective opinion of poster.
Location
Waterbury, Connecticut
Preferred solution
Be Honest in your dealings
New Reviewer
My ST service has been satisfying until today. I cannot reach customer service. I paid my bill this morning. They haven't renewed my data plan. I've got to have better customer service. User's recommendation: Nope
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1 comment
#2129110

Hi James S Yzg. This is Maria from Straight Talk Wireless.

We read your post and are reaching out to you. We're sorry to know that you've encountered some issues with your phone service after you paid your bill. This is definitely not the experience we want you to have, and we will be glad to help you get this issue corrected. Kindly chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3312192 Review #3312192 is a subjective opinion of poster.
Location
Midville, Georgia
Loss
$65
Preferred solution
Deliver product or service ordered
New Reviewer
They forced me to replace my phone for their upgrade, and they won't activate it. Have been on the phone for 2 1/2 days and all the representatives continue to transfer and transfer and transfer without fixing the problem. User's recommendation: Proceed with caution.
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1 comment
#2129137

Hi Mike W Nep. This is Maria from Straight Talk Wireless.

We're sorry for the trouble you have encountered trying to transfer your phone number from the old phone to the new phone. We understand how you feel, and we will be more than glad to help you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3309792 Review #3309792 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
Cons
  • Unable to update phone
  • Illegal deactivation
Loss
$650
Preferred solution
Deliver product or service ordered
A straight talk phone is not activated still you can call me at (812)517-**** my daughter's pH and I'll explain don't have 2 hours everyday to explain this and be transferred and transferred and transferred!! User's recommendation: Go with another carrier
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#2129138

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3309769 Review #3309769 is a subjective opinion of poster.
Location
Anderson, Indiana
I searched for an hour on the login page to find my account number and change my PIN. After being unsuccessful, I just wanted to speak to a live person for assistance. The live chat was not helpful as well
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1 comment
#2129139

Hi. This is Maria from Straight Talk Wireless.

We understand where you are coming from, and we deeply apologize for the trouble this has caused you. Unfortunately, because of the fraudulent activity that we have experienced, our procedures were updated. We are unable to provide the IMEI/ESN or any account information. This is to ensure the security of your account.

We can only help you find the information you need and verify if it is correct. Let us see what we can do to help you resolve this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

ID
#3309250 Review #3309250 is a subjective opinion of poster.
Location
Jonesboro, Arkansas