Bevan Fhr
map-marker Oswego, Illinois

Straight Talk Wireless - Samsung Galaxy Core Prime Review from Oswego, Illinois

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I have had my phone for 3 months now, I have had the phone get warm, and turn.off all the apps. I don't have much. Now my webpages are loading extremely slow, and it's the beginning of a new month of service. I keeo cleaning my cache's, etc. to see if I can fix what's going on myself. I'm calling them tomorrow.
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Reason of review:
Bad quality
1 comment
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

Anonymous
map-marker Texas City, Texas

Straight Talk Wireless Replacement Review

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Lied to continuously, haven't received a replacement phone for over 2.5 months for a $300 phone that lasted less than a year, can't understand a word the operator is saying, they make up false names, constantly transfer you to someone else just to have to start all over again.WORST CUSTOMER SERVICE ON THE PLANET
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Reason of review:
Poor customer service
Anonymous
map-marker Athens, Georgia

Straight Talk Wireless Byop Program Review

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I am part of bring your own phone. Well i have had straight talk for a month and picture messages doesnt work. Everytime i call the rep tells me to update my apn. It nevers work!
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Reason of review:
Bad quality
Anonymous
map-marker Oil City, Pennsylvania

Straight Talk Wireless Refill Card Review

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Nought a 30 dollar card doesn't say anywhere you can't use it on a smart phone now I'm out of 30 dollars
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Lockport, New York

Straight Talk Wireless - Phone Service Review from Lockport, New York

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so i bought a $45 card and i entered the pin through the 'my straighttalk' app and got a confirmation that it went through. the confirmation message said that my new service end date is sometime in october and i was thanked.

then i got a text informing me that my service ends tomorrow. so i called customer service and they told me they have no indication that any refill card had been applied.

they said there was nothing they could do for me but i could buy another refill card if i wanted to. now that is some straightbullshit.

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Reason of review:
Bad quality
1 comment
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Anonymous
map-marker Bisbee, Arizona

Straight Talk Wireless Phone Plan Review

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I purchased a $30 straight talk plan and when I called I got told that its not valid for my phone is there anyway I can get a refund before tomorrow
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Reason of review:
Bad quality
Anonymous
map-marker Norwalk, Iowa

Pros....and cons

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My boyfriend has had straight talk for 2 years and this has never happened to us. I just switched from Verizon to straight talk last week.

We do all the activating and card renewals ourselves. The old saying "If you want something done right just do it yourself" does apply here. I have heard and experienced their customer service. I left Verizon wanting to save money, knowing I would give the "good service" up.

It is really very simple to do on your own. The also have an "App" you can put on the phone to simplify it your monthly renewal.

If you are planning to switch to straight talk, get the phone insurance they offer....do everything yourself. You for sure are not paying to get good service.

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Reason of review:
Fair pricing
1 comment
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Anonymous
map-marker Tampa, Florida

Other Product Review

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Its *** slow and I payed it yesterday wtf
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Kambry Cuw
map-marker Rich Square, North Carolina

My phone keep switching back to 1G.

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My straight talk service keep switching back to 1G mood which keeps me from getting on the internet when I really need to. When I call customer service, it takes me for ever to get someone on the line.

When I finally get someone, I can't understand what they are saying because of the language issues. I am an American that only speak English, so therefore, I would need someone who speaks clearly and concise when giving me directions to correct my phone issues. I get so upset when I start getting the attitudes from someone who don't understand me, so therefore I no they probably feel the same way. However, I am the customer and I would like to just speak to someone who I could understand.

I am not trying to be mean or anything about or to any foreigners, but I just don't understand them over the phone.

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Pros:
  • I could go almost anywhere in the us and use my phone
  • Service plan
  • And the way i pay my bill
Cons:
  • Rudeness of customer service
  • Language issues with customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

You can actually demand a person who speaks clear English that's our right as a consumer. Also I have the same problem as you and I have my network tower for the carrier not even a mile from my home

MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Elidia Ech

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Verified Reviewer
| map-marker Westwood, Kentucky

Straight Talk Wireless Sim Card Review

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Just purchased a new card about a week ago and my phone is already running slow. WHY?!
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Reason of review:
Damaged or defective
Christianna Bxa
map-marker Macon, Georgia

Voicemail not working.

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Updated by user Jun 11, 2015

Problem was resolved by Customer Service Rep rather quickly. I guess it depends on which Rep answers the call.

I was connected to a very friendly and helpful Hispanic Rep. The other Reps could benefit from his training.

I've had other issues with this phone. I will...

Original review Jun 11, 2015
Straight has horrible telephone service. Customer Service Representatives are very rude, limited knowledge and are liars.

My Voicemail isn't working properly. The message that is played in the place of my Voicemail is a message which people think my phone is disconnected The payments are drafted from my checking account every month for the last two years. Straight talk is the worst telephone service I have ever had.

I didn't get the problem resolved. I had to hang up on the rude Customer Rep who triggered my anger. I'm switching back to my previous provider, Cricket Wireless. Straight Talk sucks!

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Pros:
  • Cell phone
  • Mobile internet speed
Cons:
  • Non-english speaking
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Anonymous
map-marker Chapmanville, West Virginia

Straight Talk Wireless - Phone Service Review from Chapmanville, West Virginia

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I bought I phone 4 worked perfect for the Straight Talk and I don't know why I keep buying it because I can't hear I don't have service anywhere and I know my phone hasn't been damaged or anything it's junk........ I called n called after putting a 45 dollar card on my phone and didn't get but 7 minute talk time all month I hate it it sucks I wished someone would come out with a unlimited card That is affordable!
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Reason of review:
Bad quality
2 comments
Guest

Ultra Mobile and H2O both come to mind.....

MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Anonymous
map-marker Mansfield, Ohio

Cell Phone Review

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I recently received a straight talk phone that was not properly scanned. Seeing as i got it from someone else i have no reciet to have it scanned. Walmart will not do anything at all for me and straight talk hasn't helpped at all either. Now i'm out $100 and i can't use my phone becauae i can't activate it -_-
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Reason of review:
Bad quality
Anonymous
map-marker Tampa, Florida

Straight Talk Wireless Internet Service Review

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my internet running slow and cant use my facebook and i have an unlimited plan!
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Reason of review:
Bad quality
Anonymous
map-marker Lakemont, Georgia

Straight Talk Wireless Phone Service Review

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Very slow pulling up gets stuck cell phone
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Reason of review:
Bad quality
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