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1.4
Details
I called about my update status being unavailable 3 times. The first person didn't even attempt to help me and in the end of the conversation said thank you for calling straight talk wireless and hung up. So then I called back and spoke with a lady who barely spoke,...
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1 comment
MariaST
#1162014

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#851162 Review #851162 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Horrible customer service
  • Unable to update phone
  • Internet is slow
Reason of review
Poor customer service
1.0
Details
so i am waiting for my cell to come in i sent in samsung galaxy ace style and waited over week and half you sent me a lg 22 $50. phone when i sent in $180. phone so i called again not happy and once again was promised my cell just like i had and you...
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1 comment
MariaST
#1160161

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#849245 Review #849245 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Service is very poor very verry poor
  • Inability to fix problem
Reason of review
Poor customer service
Loss
$180
Preferred solution
Deliver product or service ordered
1.0
Details
Straight talk you ard horrible. 2 days of data for 50 follars. Call me or as, I alreadg have vontacted the FCc. 318-303-1698.Mr. Arnold.
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2 comments
Anonymous
#1169466

This has to be arnold schwarzenegger cause you are typing in his voice. lol

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Review
#848113 Review #848113 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
1.3
Details
Being lied to, about unlimited data and having my service throttled.
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1 comment
MariaST
#1156069

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#844152 Review #844152 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Not as described/ advertised
1.5
Details
This company/service provided SUCKS!!!!!!! I called customer service out sourced to India I might add. Spoke to two people " Kevin" and " John" who neither helped or understood the problem. One said I wasn't being throttled the other said I was and Ma'am' d me to death...
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2 comments
MariaST
#1155297

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#842910 Review #842910 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Customer Care Review from Upton, Massachusetts

1.7
Details
Every time their profile is changed my phone is turned off and I am not notified. Then, when I call customer service, they ILLEGALLY deactivated my phone, gave me rude attitude, hung up on me, lied to me, and did not know how to fix my phone never mind speak simple English. I could not understand anything they were saying to me.
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1 comment
MariaST
#1154969

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#842680 Review #842680 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Warranty | Straight Talk Wireless review

2.8
Details
When I bought my Samsung Galaxy S4 phone got Straight Talk & their Warranty day after Thanksgiving 2015. On March 29th broke the phone. Called Straight Talk & they said I had to send broke phone in & pay a deductible which they had me pay with my charge card. They email me label for FedEx., then sent the phone & on tracking it took a week to get to them. I keep calling & they tell me I will get the phone Wed. or Thurs. or they tell me 3 to 5 business days. They took out service charge for phone service I don't have till I canceled today. They have my money & I don't have any hope of receiving the phone. I talk on line to them. One of the helpers tried to tell me that I didn't send in the phone. Told that I have proof so then they said I didn't send it right away which let them know that was not true. So I have to now borrow a phone for got rid of my land line when I went to Straight Talk.
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1 comment
MariaST
#1154823

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#842414 Review #842414 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S 4 Cell Phone
Cons
  • Being lied to
Reason of review
Warranty issue

Straight Talk Wireless - Mobile Phone Service Review from San Mateo, California

My son's telephone 573/ 431-4946 has been teethered to several other phones. computers...they have been sharing nude pictures that disappear.. I know this is supposed to be illegal...He gas a password in his phone..so I cant access. can u Please help me Stop this it is very upsetting..ty
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1 comment
MariaST
#1154825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#842010 Review #842010 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Review in Telecommunications category from Mountain View, California

Why pay an extra 10 bucks to get slower service? It was faster with 45 .
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1 comment
MariaST
#1154827

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841970 Review #841970 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless - Internet Service Review from Claysburg, Pennsylvania

2.5
Details
Would rather have a plan because im sooooooooooooooooooooo sick of my high speed data running out, its so *** slow its not just slow its like the type of slow that you cant even get on youtube or facebook. Its like i only have fast data for 2 weeks.
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1 comment
MariaST
#1154828

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841511 Review #841511 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality