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1.0
Details
Straight talk sucks!!! I registered my phone and activated it but 6 reps later still no service!
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1 comment
MariaST
#1134268

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#817292 Review #817292 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.3
Details
They have the worst customer service. They have no idea what there talking about. Half of them do not speak english and have the nerve to catch attitude.
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2 comments
MariaST
#1134003

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#816963 Review #816963 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Straight Talk is Horrible & unethical!

1.0
Details
I paid my son phone plan for a 30 day contract. Without my permission they have my credit card on auto pay! I contacted them to ask them to remove my card from his account. Sorry we cant do that with our your son's code information. Its my card he used & they told me just cancel your card! That is so *** Its sad!Now I have to cancel my card since they will not remove my card information from that acct. Even when they haven't been authorized to debit the card. They are HORRIBLE!
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1 comment
MariaST
#1132490

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#815057 Review #815057 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Cons
  • Unwilling to help
Reason of review
Poor customer service
Preferred solution
Full refund

Straight Talk Wireless in Pretoria, Gauteng - Save a little money but lose your sanity!

I live in So. Cal. I switched to ST to avoid a contract, and to save a little money. Got an LG phone through ST as I liked my previous LG phones through Verizon...figured it would work the same since ST uses Verizon. I was wrong. Text function worked fine, but I missed too many calls over the year, regardless if I had the ringer volume at max or had vibrate on while holding the phone. The calls did not come through real time. Voicemails also took days to show up, though the calls were registered in the call log a few hours after the calls should have been received. Very unreliable phone service. Customer service, although pleasant, were difficult to understand, and often, unhelpful. Switched to a friend's plan three days ago. They ported my phone before I received the new phone, so ST deactivated my account days after they processed my payment, though I was told deactivation wouldn't occur until I called them. My mistake to believe this. Now, ST will not give me a prorated refund for the upcoming unused days this month though I have no service. Luckily, T-Mobile, the provider I'm switching to, gave me a loaner phone until my new one arrives, so I'm not off the grid for a week. When I contacted ST customer service through chat to resolve this issue, they offered to have their lead call me, but they deactivated my phone. When I asked how they would contact me since they deactivated my account and phone they said they couldn't since it was my only phone. Nice little scam, don't you think? Also, a loaner phone was not offered. Previous calls to CS to resolve the ongoing phone call issue were never resolved. One CS rep told me the delay in receiving calls and voice mails was a problem many deal with on ST. Refunds also were not allowed for their lack of service. I really can't recommend ST for cell phone service.
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1 comment
MariaST
#1132491

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#814984 Review #814984 is a subjective opinion of poster.
3.7
Details
my straight Internet is so slow it use to be good now it is just like buying minutes for your phone 45 dollar card say unlimited just bull straight talk you need to do something about it if you want to keep your customers every one use to talk good about straight talk...
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1 comment
MariaST
#1130377

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#812890 Review #812890 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless - Phone Service Review

I have trouble internet to so slow can't get nothing you better get it straighten out or people are going somewhere else for internet that works
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1 comment
MariaST
#1131177

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#812149 Review #812149 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.0
Details
horrible customer service will not be back he lost three customers will not refill my 3 phones I have with Straight Talk
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1 comment
MariaST
#1129534

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#811836 Review #811836 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
On 1-7-16 I received a fedex package to return my phone and be replaced ,its now 3-17-16 and i have not received my phone replacment phone yet or heard anything from straight talk .i had my phone for one month and i couldn't use it ,i paid$ 150.00 for that phone i...
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1 comment
MariaST
#1129533

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#811680 Review #811680 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service

Straight Talk Wireless Cell Phone Service Review from New Providence, New Jersey

1.0
Details
I *** hate Straight Talk!!! They don't help solve problems & their reps don't speak English. They lie making it seems like u did something. I waste my money & that's money I don't have to waste. I'm 1 FRUSTRATED CUSTOMER!!!
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1 comment
MariaST
#1127065

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#809047 Review #809047 is a subjective opinion of poster.
Reason of review
Poor customer service