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Straight Talk Wireless - Review in Telecommunications category from Bellingham, Massachusetts

1.0
Details
Straight talk sucks along with walmart. I contacted a local TV station in the Boston arewho are investigating illegal practices used by Straight talk. Walmart should be ashamed of themselves! PERIOD! END OF STORY.
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Review
#797723 Review #797723 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I understand that there is a cap on what us suppose to be unlimited data but I can't connect to any of my apps. I go thru this every month and this is really starting to *** me off. I spend money to use some apps and now my money is being wasted. You say slower data...
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3 comments
MariaST
#1117627

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#797318 Review #797318 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue

Straight Talk Wireless - Phone Plan Review from Parsons, Kansas

1.0
Details
I added time to my phone and y'all try to *** me every month I want my phone back on or my money back noww!!!!
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1 comment
MariaST
#1118237

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#797272 Review #797272 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

Straight Talk Wireless in Eugene, Oregon - Horrible, the worst Customer service ever

1.8
Details
I am trying to Bring My Own Phone --BYOP-- and so far I have spent about three hours on three separate phone calls trying to get my and my husband's phones first registered and then activated after we get the sim cards in the mail. We got one of the two sim cards pretty quickly, but the other never came. After a week I called and they said the second one was returned as undeliverable, although the address was identical to the one we received, and the order filled out by the same person. When we had them both I tried to activateonline and set up my payment account, but it assigned me a new phone number instead of keeping my original one, which I had clearly indicated I wanted to do. When I called about that they said it had not 'gone through' (the account setup done online) and I had to redo all of it. There are numerous long strings of numbers you have to give them--IMEI #'s, sim card #'s, former verizon account #'s--and repeat them because the representatives are probably not native English speakers and the phone signal is not very clear. To their credit, the representatives were each very polite, but did not comprehend me well at all. Eventually they deactivated my phone to try and start over so I could get my original # back. After a few hours I had my data back--email, google search etc, but my phone function still does not work. On their online chat service, the representative kept posting non-helpful blurbs about calling their toll free #, saying they could not tell what the problem was because the initializingprocess with the various carriers is 'automatically generated' and suggested I call the toll free # though I told them that I had no phone service at all now. When I asked for a supervisor the same person said she would/could look into it. After about ten more minutes she chat texted back that it can take up to 24 hours for the process to automatically complete. We shall see! I really hope so because if it ever gets up and running we will save about $600 year for 2 lines.
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1 comment
MariaST
#1117626

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#797267 Review #797267 is a subjective opinion of poster.
Pros
  • Potential savings of monthly bill
Cons
  • Tech support
  • Service lack of
  • Customer service unable or unwilling to help
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Straight Talk Wireless -  Worst customer service..... liars and rude!
I washed my phone two weeks ago Monday . I have and had an iPhone 5 . After calling Walmart in Lawrenceville annoyed to see if they had straight talk and they knowledged that they did, I drove there after work and they sold straight talk cards but not the phones. So...
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1 comment
MariaST
#1117625

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#796929 Review #796929 is a subjective opinion of poster.
Reason of review
Poor customer service
It says unlimited data but it is only 5 GB because of the horribly slow speeds for everything after 5gb. You can't load anything up at all. I used 3gb on YouTube alone which is well over half. I really wish they made it slighlty faster so i can use what i payed for!!
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1 comment
MariaST
#1118241

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#796552 Review #796552 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Bad quality
Have call straight talk twice about slow internet sevice took 2 hours to get service back if this continues will be switching to another service I am tired of waiting on facebook to update takes at least 10 minutes to show pictures have deleted alot off my phone to see...
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1 comment
MariaST
#1116987

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#796288 Review #796288 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Poor customer service
I added my $45 unlimited straight talk card and my internet takes forever to load if it even does, some things will not load at all, I have called 3 times to try and fix the problem and still not working
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1 comment
MariaST
#1116481

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#795875 Review #795875 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Poor customer service

Straight Talk Wireless - Phone Review

I just bought a $200 phone for Walmart but the cashier didn't scan it correctly. lost my recipe and and box it came in. Service at Walmart won't help me.
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1 comment
MariaST
#1116370

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#795755 Review #795755 is a subjective opinion of poster.
Resolved
Straight Talk wireless is the WORST wireless company to deal with. DO NOT buy their products or use their service. Their phones are junk. Unless you buy the phone from them online, they WILL NOT REFUND YOUR MONEY. If the original phone is less than 30 days old, they...
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2 comments
MariaST
#1116361

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

View more comments
Review
#795748 Review #795748 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Poor service quality
  • Quality of replacement
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund
Tags
  • customer service person
  • Deliberate Misinformation
  • Language Comprehension
  • Inability To Speak Off Script