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1.2
Details
First off I am an advanced technology professionsl. Straight Talk sux sux sux. No one at customer service is a native English speaker. You can never speak to the same eep twice. Even when your isdue is documented in writing and trying to resolve for 6 months, they dont...
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1 comment
MariaST
#1112618

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#790889 Review #790889 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
WTF.....I can't get internet after $45 card. The rep had me on the phone for exactly 52 minutes comes back and says find another phone line....still no internet....DAMMIT!!!!
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1 comment
MariaST
#1112298

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#790527 Review #790527 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review

I have been a member of straight talk wireless for years and ive never went over my data plan now adays itseems as if im paying the same price for slower data i just refilled my phone today and its still running very slow yall need to do something because im getting tired of being cheated out of my money and for god sake put people on the phone we can understand i speak english
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1 comment
MariaST
#1111655

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#789766 Review #789766 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment
1.0
Details
my straight experience as been the worst for the past 2yrs. purchased a straight talk iPhone 4, paid for service no reception in my area, 2yrs later after dealing with the low quality service an hours of phone communication because,(" straight says I have excellent...
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1 comment
MariaST
#1111331

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#789366 Review #789366 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Full refund

Straight Talk Wireless in Lisbon, New Hampshire - Cell phone "deactivation" through Straight Talk

On December 20, 2015, I tried to use my cell phone to call for a taxi. My call failed and I got a recorded message that my phone had been deactivated--even though I had paid my bill in full two weeks before. I had to provide a different credit card to get my phone activated again. I wrote Straight Talk the next week asking for an explanation of what happened. They just sent me a text saying that they couldn't get in touch with me and that I should call them to discuss the issue. They added the volume of letters they receive precludes them from responding in writing.
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1 comment
MariaST
#1111256

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#788969 Review #788969 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Deactivation of phone service with neither notice nor reason.
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Straight Talk Zte Lever Android Prepaid Smartphone Review from Loudon, Tennessee

3.8
Details
A Straighttalk phone was purchased for me, and when I went to activate it, they said it was not scanned properly when it was purchased at Walmart.Since someone else purchased the phone for me, I do not have the receipt. No one will help me since I do not have proof of purchase. Now I have an almost $200 phone that I cannot do anything with. Walmart will not rescan the phone without the receipt, and Straighttalk won't reset it without proof of purchase. My phone number is 8654409071 Email: kels22landon@gmail.com I have talked to customer service multiple times, and been on the phone for at least an hour trying to resolve this issue.It is ridiculous that I cannot use my phone because Walmart didn't do their job correctly. "Hi. I am Maria and I work with Straight Talk. Please send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email. Thank you."
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Review
#788544 Review #788544 is a subjective opinion of poster.
Reason of review
Damaged or defective
I can't use the product because the phone came out of the package new with the wrong battery. I was told I would be sent one for 12 days and still have not received it, or have gotten a tracking number. I finally asked for my money back and they said I would have to...
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1 comment
MariaST
#1110731

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#788412 Review #788412 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Rip offs
  • Dont care about you
  • Send you wrong produts and make you pay to send them back
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
Tags
  • Staight Talk Wireless

Straight Talk Wireless Internet Review from Johnstown, Pennsylvania

1.0
Details
My internet wont work. I cant use Facebook, YouTube or even my browser. I have called multiple times and nothing is done
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1 comment
MariaST
#1111780

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#787917 Review #787917 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless in Nixa, Missouri - Worst company ever!

1.0
Details
Had straight talk for about a month, month 2 rolls around my payment is made and my account is shut off. Called in said the sim card you have wont work in your area. 2 hours. Sim card finally arrives a week later, and despite having to tell them several times and them verifying the phone type, I get the wrong card. Call back in, 3 hours this time, and also my phone number is gone and cannot be retrieved. Now i'm really pissed. 3 days later the new sim card should have been delivered but these *** delivered it to the wrong house, again despite having to tell them several times and them verifying the address. Called again, hung up on twice, 3 hours of "trouble shooting" later, oh geez your sim card wont work. We'll have to send you another new one. Also for some reason I now have a North Dakota area code living in Florida, cant make this *** up folks. So 9 hours of phone trouble shooting, 3 hours of online chat trouble shooting, 4 sim cards and 2.5 weeks later I cant even make a phone call for the service I already paid for, and it is ever so clear that straight talk could not give 2 sh*ts. I would recommend you stay very, very, very, and back up a little more, very far away from this awful company for of incompetent keyboard pushers who don't even speak English at a high school level. They give you all these references numbers every time you call them but when you call back and give it to them there mysteriously no records of anything so I really have to wonder what all those keyboard clicks were for since it was not entering notes obviously. I highly doubt that any of these people answering the phones are capable of tying their own shoes much less providing technical support, or even just support. YOU HAVE BEEN WARNED!
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1 comment
MariaST
#1109843

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#787436 Review #787436 is a subjective opinion of poster.
Service
Straight Talk Wireless Technical Support
Cons
  • Un-activatable phone
  • Quaility of language
  • Poor records
Reason of review
Poor customer service
Loss
$840
Preferred solution
Full refund

Straight Talk Wireless in Belfast, New York - Be carefull

1.6
Details
I got a new phone and when you get ready to call tracfone take a picture of your mins as they will take min away. I lost just under 1800 and called them and they would not give them back. So I will contract NYS for help. I would be very care full to use tracfone as they are very have to deal with and there online system dose not work, so you have to call them and this way you do not anything on a hard copy.
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1 comment
MariaST
#1109578

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#787281 Review #787281 is a subjective opinion of poster.
Cons
  • Adding new phone
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution