Straight Talk Wireless
Reviews and Complaints
Pages will not load on Unlimited $55
Your Internet is junk going to switch server soon as possibl
Unbelievable!!
Greed
Rude reps.
I called for help on why my phone is acting up. I called on numerous times i always do what they ask me to do.
Turn off the phone, turn it back on etc. They have even updated the phone. I have taken the sim card out and read them the last 4 nunbers. Nothing seems to be working.
Then to top it off, I talked to the rudest nastiest reps ever. He was just plain rude and disrespectful till I just hung up on him.
I'm already having a bad day and to be on the phone with a jerk like him just took me over the edge. I would like to speak to a supervisor if i can.
Faulty map no service and customer service is terrible. Th
- Could not understand their english speaking representatives
- Did not get coverage in the area they said
Preferred solution: Full refund
Straight Talk hotspot data plans SUCK
Did S.T.wireless try to contact...? *** NO What steps were taken to resolve this? NOTHING - they have NO “customer service” !
I was getting online for only 3 things: check Yahoo email, study a language at Duolingo, and watch YouTube guitar tutorials. I got a ride, 30 miles, to go to the nearest Walmart to get a 5GB data plan, and cut out the YouTube videos. The data was expired in 5 days. That is $125 for 9 days to be on line for about 2 hours a day.
I would NOT suggest S.T. Data to someone I hated - it SUCKS!
Do NOT waste your money!
Not happy about not having hotspot option on my phone anymor
Minutes stolen
Beware Cancellation of autopay does not mean they quit charging
I cancelled service 2 weeks ago for a number I would no longer be needing. I followed the instructions and got confirmation that the phone was cancelled, and I followed the instructions to cancel the autopay, but it was not cancelled.
Today I see a pending charge on my bank statement for the next monthly charge so I call the help line. First I get someone on the line that cannot even confirm that the phone service was cancelled and she gives me the same number to call back, can't transfer me. I called back again and got another (non-American) who at least could confirm that the phone had been cancelled, but said the autopay was not.
I was then transferred to a "refund" department where I was again told that the autopay had not been cancelled and he would be glad to do it for me but because it had not been cancelled that they would not refund the charge for the phone no longer in service. He suggested I go to the bank and have them stop payment on the charge.
- Cancellation on website
Preferred solution: Full refund
Stolen service
Horrible,Horrible Service
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me through call back another 16 minutes on the phone end it with him telling me I had to don't have to delete my app download it again *** I never downloaded the app from drunk Straight Talk customer service is full of ***
Cell Phone Cut Off by Straight Talk Rep 3/3/18
i called the cell phone company called straight talk to get some information that i needed because i had plan to change cell phone use later on after my 30 days services was over with them. I explained to the non English speaking women my situation and to why i was going to change over for my betterment and cost wise for myself a old senior citizen on retirement.
As i asked the question of what i needed the oriental non not well trying to speak English woman got really rude and hateful to me over the cell phone as i was asking my questions of what i needed from her so that i could be able to keep my cell phone number that i currently had she was so dam rude and loud the room that i was in with my friend and the nurse at the hospital could hear her and the way that she was speaking to me this was really un called for now she was Rep for straight talk cellular company that sales there item at walmart to many customers they heard her rudeness and as i was trying to talk she told me she was going to show me something she CUT off my cell services that day in which i still had over 900 minutes still left of service on 3/318 i was cut off no cell phone for over a month i called the next day 3/4/18 again a non English speaking man answered the phone kept me on hold off an on for 57 min then told me i cut my phone off on 3/2/18 I told him i never cut off my cell why would i cut off my cell when i still had over 900 cell minutes left of services days minutes to use. I called and ask a question of how could i be able to use the same number when i wished to change services at one point and time for cheaper reasons for myself. I am or was a customer and should be able to change services when i got ready after all this is a free country that i live in isn't it? But these people that are hired that can not speak English very well and we can not understand them and have try and get them to repeat or to talk slower to try and understand them then they get angry at us/you because we can't understand them at all they become so rude and ugly in tones back to you the customers that are buying there or these products in the being .
And a store like Walmart is selling it to us the American customers each month with our earned money that is keeping them in business and we have to be put down cursed at talked to so un-rudely and then have my cell cut off because i want to change to another cellular company it's my money that i am using after all not there's. And the BBB want help at all because i opt not to stay or take a offer from straight talk services to keep making me use them with there offer want to give me a new cell number and new 1500 minutes to stay with them when i want to opt out from there use in the first place they tried to make me stay again with them make me keep them when i have been put down and spoken to so rude and been up set and with out service for days and weeks. I thought i was free to decided what i wanted or whom i wanted us in America... I serviced in the military service i had the choice of the Army, Navy , Air Force, or Marines I liked the color Green so i choice the Army to served in i volunteered for my country military service.
And with straight talk they wanted me to except a new straight talk cell number because they cut me off in first place in which was so wrong all because of my asking a simple questions, the Rep got pissed off at me for this then the Corporate office wanted me to except a new cell number because it had been cut off by them she sent the wrong SIM card numbers to me i had to wait week for a SIM card she wrote the wrong numbers down to reactivate with and the offer expired days before giving me a new cell number with minutes that they took and i refused to take a new change she then the Corporate lady Betty Butler, offer to change and to keep them straight talk, that is as the cell provider on for me any i made a counter off this way i would NOT have to deal with them any longer She re-canter and close the case on me on 4/9/18.
I received NOTHING AT ALL . With my complaint i sent in evidence from the people that was in the room that heard this straight talk Rep being rude and so nasty to me over the cell phone i even still had my cell minutes card numbers when i purchase the card from Walmart with my 977 min left on it in March 2018
- Very rude and non english speaking
Preferred solution: my full refund of lost cell minutes
Bad Phones Bad Service
Don't waste your time
I personally have four Straight Talk account on three different phones.. there bring your own phone has three SIM cards for $45..
but if you activate 1 and realize its towers don't have good service around where you live... May not 9 the service difference between the three cards through the other two away.. a small little SIM card they won't mail me so I can have decent service.. I want to go spend another $45 on a whole nother kit for a whole another line that I don't need over a little simple SIM card that every other carrier gives you free...
And their customer service sucks.. so I'll take my four accounts back to Verizon because there prepaid family plan comes out about the same amount.. but it comes with unlimited free SIM cards.. and from my experience with customer service is crap put still 10 times better than Straight Talk...
If you want carry multiple phones on an account then spend a few extra dollars.. because with Straight Talk something as simple as a small SIM card they going to charge you $45 if you're having a *** day and somebody decides to walk away with your phone
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Hi. This Maria from Straight Talk Wireless.
We are sincerely sorry for the inconvenience this may have caused. It doesn't matter as to what website you will be using your data. Allow us to review your account to check why your data is slow. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.