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Straight Talk Wireless - Internet Service Review from Alorton, Illinois

1.8
Details
Have had straight talk for more than two years, service has been great up until the end of 2015. Noticed my internet bogging down past below 2g. This would happen a day, sometimes two days after making my monthly payment. ST says it's due to using all of my monthly 5GB high speed internet. I MONITOR MY DATA USAGE. 354MB of data usage do not equal 5.0GB! ST also claims once passed 5.0GB, speeds drop to 2g... I can't even load the Google search engine page. Legal action will be taken soon.
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Review
#787191 Review #787191 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Problems with payment
2.0
Details
In 48 years I've never written a letter of complainant or a posted negatively about a company but straight talk has got to be the worst company I've ever dealt with. As long as there isn't a problem there fine but calling customer service is a absolute useless...
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1 comment
MariaST
#1111777

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#787056 Review #787056 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.0
Details
Yeah this company really sucks big time no wonder they were sued over this slow internet ***!!
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1 comment
MariaST
#1108843

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#786536 Review #786536 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
I have been with st for a very long time and was very satisfied up until recently the last yr or so the customer service has been getting worse and worse each time i have to talk to them now my data is so slow it might as well be non existent this is ridiculous im...
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1 comment
MariaST
#1108846

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#786511 Review #786511 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review from Glen Ridge, New Jersey

1.0
Details
Their phone call in for assistance is the worst I've ever experienced in my life. Completely useless with stall tactics to keep you on the line. Don't buy Straight talk products unless you plan on spending at least three to four hours a month on hold in order to get your service to work.
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3 comments
Anonymous
#1109205

It's hardly 3-4 hours per month, but yes, you might spend 3-4 hours with your initial activation. Once you get it going it's generally pretty smooth sailing.

MariaST
#1108323

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1108322

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#785542 Review #785542 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Internet Service Review from Bullard, Texas

4.3
Details
I bought my straight talk phone in november2015 it has been great. I refilled in feb.2016 and my internet has been slow. It wont hardly load anything. Cant watch videos or load songs. Please fix this.
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1 comment
MariaST
#1108303

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#785541 Review #785541 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
Ive been with straight talk for over 3 yrs never had an issue now my playstore wont download an when i call to have them fix it they say its my fault plzz explain how im stopping a download really an their only way tobfix it is to reset my phone so i lose everything...
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2 comments
Anonymous
#1109203

The only thing they can tell you do over the phone is to reset the phone to factory settings. They can barely handle basic things like activating your phone, which is their primary job, so don't expect them to be able to do things like figure out why some feature stops working over phone.

You could send the phone back to them, but anytime you send a device for repair you should backup all your data first. They would likely just reset the phone themselves or replace the phone, so you'd lose your data anyway. Your best bet is to just save all your data to your SD card (if you have one), computer, or the cloud and reset the phone yourself.

Make sure you remove your SD card before resetting. I think they give you the option of clearing the SD card when resetting, but I'd feel safer just removing it first.

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Review
#784467 Review #784467 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
i have a zte lever phone when i called to get it activated straight talk said it wasnt scanned properly and walmart wont rescan it and everything how and why can walmart not fix the problem please help. it was a gift and ive had it for a lil bit what can i do.
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2 comments
MariaST
#1108308

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#784227 Review #784227 is a subjective opinion of poster.
Reason of review
Damaged or defective
I've had several issues recently. First, I tried to switch service from one phone to another and had to spend several hours on the phone with horrendous customer service because the website rejected my attempts. Then, they claimed my sim card expired, for absolutely no...
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1 comment
MariaST
#1106810

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#784011 Review #784011 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
I have been using Straight Talk for over a year and it is the worst service I have ever had. It's cheap and you get what you pay for but usually it's less. And now the straight talk plan is the face value of the monthly card PLUS TAX? I'd rather pay $60.00 (10.00 more...
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1 comment
MariaST
#1106131

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#783158 Review #783158 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Pricing issue