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Verified Reviewer
New Reviewer

Received new phone Motorola XT2163DL can not call out...

I recently received a new phone (Motorola XT2163DL) from Straight Talk and had it activated and have not been able to call out. I have been in contact with the service department many times and they finally sent it to the technical people who after trying everything said they would have to check into it further and call me back, well no one has ever called back ! What do I do now? GET A DIFFERENT SERVER,? Please help !

User's recommendation: I will give you an update after and if I hear back from Straight Talk.

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1 comment
#2208571

Hi Douglas H Uqb. This is Maria from Straight Talk Wireless.

We read your post. We are really sorry if you're having some problems making a phone call with your new phone. Please know that it is never our goal to let you experience such troubles. To further assist you with this issue, kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

Our representatives are available Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3713949 Review #3713949 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Loss
$1000
Preferred solution
Deliver product or service ordered
New Reviewer

Haven’t been able to reach an actual person for about 3 weeks.

StayAll I need is my account number with straight talk. I have been having trouble with my phone for quite a while and wanted some help. I started trying to get help about 3 weeks ago and havent heard anything from anyone. Finally got sick of the service and switched, but I need my account number. Its not online and no one will answer me.

User's recommendation: Stay away from this company.

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1 comment
#2201585

HI Mark P ltq. This is Maria from Straight Talk Wireless.

We read your post. We sincerely apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. We would like to inform you that your account number is the phone's serial number or IMEI.

Should you need assistance,kindly copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text HELP to 611611.

ID
#3693778 Review #3693778 is a subjective opinion of poster.
Location
Gainesville, Texas
Preferred solution
My account number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Port of my phone has not happened and it has been well over a week

i have been attempting to bring my number from Verizon to Straight Talk. I purchased the bring your own phone number kit from WalMart so this process could take place quickly. That was a waste. I worked with the online chat, the people they sent me to, the customer...
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1 comment
#2201567

Hi Latricia S Yku. This is Maria from Straight Talk Wireless.

We read your post. We do apologize for the inconvenience this may have caused you. Is your issue resolved? If not, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support.

We're open Monday-Sunday from 8:00AM to 11:45PM EST. You may also text PORT to 611611.

ID
#3693505 Review #3693505 is a subjective opinion of poster.
Loss
$99
Preferred solution
Deliver product or service ordered
New Reviewer

Need too speak too rep