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Straight Talk Wireless - Phone Service Review

1.0
Details
I have had Straighttalk several times different phones. In the last year they are awful I just bought a refill for the month of January added it to my phone could not use my but oddly enough it would call straightalk where there customer service person told me that I hadn't refilled my service I asked why did I get a text confirming it then she hung up on me my phone completely restarted on its on and says no service for the most part I will not ever spend another dime on this mess there is no 4g anywhere
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1 comment
MariaST
#1094398

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#769845 Review #769845 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Horrible customer service! Nobody speaks proper English, and nobody is capable of doing there job correctly! Every time I call I get transfered multiple times and by the time I get off the phone the issue is never resolved! I have been waiting over a month for my...
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1 comment
MariaST
#1093101

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#768211 Review #768211 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Order processing issue
5.0
Details
I just went through the switch to ST from ATT and it went flawless. Got a kit from Walmart came home, went online, went their he steps, called ST once to confirm. Bam! All done! Bye bye $100 bill from Att. I had to chat to St as well and both phone and online reps were...
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1 comment
MariaST
#1093100

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#767821 Review #767821 is a subjective opinion of poster.
Reason of review
Good customer service

Straight Talk Wireless - Review in Phone Services category from Yonkers, New York

1.0
Details
I know it's not funny but I haven't had any problems with my phone yet,but my son has had nothing but problems with his getting deactivated back to back 8ñ one week,it's bull *** in my opinion, str8 talk get your head out of your *** and fix the problems
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1 comment
MariaST
#1115821

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#767013 Review #767013 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details

Update by user Feb 24, 2016

I received a call from "Heather" in the Miami office because I had filed a complaint with the Miami BBB. She is overnighting an LG phone to me and I am supposed to receive it tomorrow morning, 24Feb16. It's obviously an older phone because all phones have been 4GLte for...

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5 comments
Anonymous
#1110032

I cannot believe this has happened again. I have had my replacement phone for just 29 days and it stopped working as a phone again.

Now it is just a tiny tablet. No calls in or out again. Exactly like last time.

What a pain in the rear! What junk they sell.

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Review
#766772 Review #766772 is a subjective opinion of poster.
Pros
  • Cheap price junk phones
Cons
  • Cannot go off script
  • Customer service ineffective
  • Service technicians suck
Reason of review
Damaged or defective
Loss
$92
Tags
  • Wireless carriers
  • network providers

Straight Talk Wireless Service Plan Review from Manning, South Carolina

I have used straightalk for quit some time now and always had fare enternet service but now for they last 2 months after a week of adding the unlimited plan the enternet is so slow this complaint we'll never upload to the complaint board . Every thing is so slow that it says error . I want to know why is it like that now
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1 comment
MariaST
#1111798

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#766412 Review #766412 is a subjective opinion of poster.
Reason of review
Bad quality
Gave all my information of landline company and waited a week to get my original number ported. nothing got ported in that time so I called support and gave them my information went through 3 different reps each one telling me I had to get transferred to anther rep,...
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1 comment
MariaST
#1090304

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#765527 Review #765527 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Pros
  • Unlimited plan has served me well
Cons
  • Unwilling to help
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Straight Talk Wireless Mobile Hotspots Review from Linton, Indiana

1.0
Details
I have a Straight Talk plan on my android phone with hotspots. The phone and text work fine but hotspots doesn't. It worked initial but they had me change settings and it hasn't worked since. I also purchase a hotspots from them $79 plus $45 plan worked for 2 weeks. Added 25$ and then $15 for usage never worked again. They lied as bout towers being down with Att never fixed it.
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1 comment
MariaST
#1111800

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#765407 Review #765407 is a subjective opinion of poster.
Reason of review
Pricing issue

Straight Talk Wireless - Unhappy with customer service

I have used straight talk for several years. I called customer service because I got a new phone and could not get the internet. Since I pay for the unlimited plan, I wanted it fixed. I spent over an hour on the phone and then the lady told me that my phone would not accept the APN setting because my phone was a bring your own phone program. After I got off the phone a co worker took my phone and I had internet with in 10 minutes. I think the customer service agents need more training and need to know what they are talking about before telling the customers that they have to buy a new phone to get the internet when they don't. The problem was that they were giving me the wrong APN.
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1 comment
MariaST
#1089667

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#764996 Review #764996 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
I was switching to Republic Wireless so I called customer service to get a refund for my remaining month. The representative told me to port my number before canceling or I risk losing my number, so I did. I called back and they told me that because I ported the number...
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1 comment
MariaST
#1088057

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#762837 Review #762837 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment