Straight Talk Wireless
Reviews and Complaints
Straight Talk doesn't honor "unlimited data"
Abosulutly terrible
I called to have my number swapped to a new phone, and I wanted to keep my number, the put a complete different number on the new sim card I called on with the new service plan.
I called them back to have them swap the number and then they said they could not do that because it was against there procedures, when asked to talk to someone above them ( Monica 525122) Said she was as hire as I would be able to go. And nothing was going to change.
My only options was to lose the number that I had ( which is for a business phone) or lose the 50 dollars for the plan, it was one or the other. I told them they just lost a customer, on top of everyone else that I could keep away.
- Fact i had to lose money
- Nobdy was willing to try anything different to help
- Spending 4 different days and multiple hours on the phone
Preferred solution: Let the company propose a solution
WAIST OF MONEY
Lack of Service / Refusal to Refund Phone
- Phone and service plan
Preferred solution: Full refund
Paid service not getinh
I never heard from the company even after contacting the the head office. Just take your money they do to care i do not know what else to do Even phone call will not be return
3 HOURS ON THE PHONE
- Inflexibility
- How long customer service takes
- How rude they are
Preferred solution: Let the company propose a solution
I think that I've made a big mistake switching to Straight Talk Wireless
- Havent even been able to make a call yet
- Unable to activate phone on website or create an account
- Your website truly really sucks not user friendly at all
Preferred solution: Let the company propose a solution
Straight talk is terrible
Never received my refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had nothing but problems
Service disabled after automatic payment was processed
My automatic payment was processed today. It went through properly. I checked my account. I can see that I have 1500 minutes and 30 days left.
I updated the phone with the *22890 number to no avail.
But my service was disabled for no apparent reason.
Adding 65 "word"s to meet 100 word minimum.
{{Redacted}}
Preferred solution: Let the company propose a solution
Send phone back they said they don't have it
Bad customer service
Refuse to unlock MY phone
I purchased an iPhone directly from Apple so I wouldn’t be under contract with any cell carrier. I had straight talk service for 3 months and decided to switch carriers.
Straight talk has a lock on MY phone. They won’t unlock a phone unless you have service with them for 12 months. It is MY phone. I did not buy a straight talk phone as to not be tied to any particular carrier.
I tried to speak to a “supervisor” who told me he had nothing else to say to me when I asked for information and he hung up on me. The customer service is horrible. This is dishonest company. Beware!
. Do not use straight talk wireless.
Straight Talk Is Ripping Me Off
Hi. I just bought a new Straight Talk phone & I called Straight Talk to ask them to tranfere my phone number from my old phone to my new phone & was told that all I needed to do was switch my sphone, g galaxy 6 sim card over to my samsung galaxy 8 phone & automatically it would be switched over.
I think somebody was taking the easy way out of doing their job bec it worked for a while & I gave my 19 year old daughter my samsung galaxy six phone & today we bought her a card. I had 10 left on my time plus a card on reserve. The second she activated her phone, they deactivated mine. We have different phone number but they linked our account.
They won't let me reactivate my phone. We called & somebody from another country spoke with me on the phone & she gave us the run around before she said there was nothing they could do so I told her that I wanted to speak to a manager & she told me that if I continue to be rude, she will hang up on me so I said I'm not being rude. I just want to speak to a manager & she said, that's it, goodbye. Then she hung up.
When we called back, we got someone else that seemed to be from the same country & she said that she will reactivate my phone but I will lose my time on it plus the card I have on reserve so by this time I'm exhausted so I said fine & she said okay, she'll reactivate my phone & I will keep my phone number. Well, I bought a new card & put it on my phone then I tried making a phone call & my phone is stll deactivated & the card it took went directed to my daughter's phone when I used this phone to do it on line. According to them bec my phone remains deactivated, my phone number is now not in their data base. We have used my daughter's phone to get a hold of them again & have been waiting now for 30 minutes.
I thought the customers were supposed to be treated in a more curtious fashion bec if it wern't for us customers, all the straight talk employees would be without a job.
Us customer pay their bills & I don't think they realize that. I could at it to my yelp review & see how many customers drop their straight talk.
- Prev
- 1
- ...
- 70
- 71
- 72
- 73
- 74
- ...
- 182
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi. This is Maria from Straight Talk Wireless.
I do apologize for the inconvenience that you've experienced. We are determined to help you in retrieving your phone number. Let us further check your account so we can provide a concrete resolution for that issue. Please chat with us using this link http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.