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The customer service was terrible my phone hasn't worked properly in over two weeks had to wait multiple times for over aa hour yet I'm expected to be happy and spend more money on bad services time to switch. Thank the rude people at customer service
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1 comment
MariaST
#1115825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#762171 Review #762171 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Straight Talk Wireless Cell Phone Service Review

2.0
Details
Straight Talk stinks. I have been a customer for over 4 years and all was good until I was told that straightalk will not allow to their customers to tether. They just lost my services, as soon as my month is up I will change carriers to boost mobile which is cheaper and allows to tether. Bye bye straightalk, you have until the end of January 2016 to fix this censorship of my device, my phone and I will use it as I please. And yeah other people will hear about it, thank god for social media. U have till end of Jan In the meantime I will be sharing this fact.
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1 comment
MariaST
#1086867

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761843 Review #761843 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless in Manlius, New York - Bring your own phone a joke

2.5
Details
After having my verizon phone transferred over, they disabled it at the beginning of every month. After over an hour on the phone each time, the 5th time this happened, they told me I needed a new SIM card. After 2 days, they sent me the wrong one (Nano vs Micro). Waited 2 more days to finally receive the correct SIM. After another hour on the phone, they had a "system error" and I was told to call back in 24 hours to try again
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1 comment
MariaST
#1086868

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761648 Review #761648 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service unable or unwilling to help
  • No respect for customer with disability
  • Foreign help desk
Reason of review
Poor customer service
Loss
$500
Preferred solution
Get my service up and running correctly. Stop being lied to and ignored
Tags
  • Straight Talk Cell and Service

Straight Talk Wireless in Pretoria, Gauteng - Activating new phone and TRYING to get their service

I elected to transfer current service to BYOP plan and upgrade. So far NOTHING but hours on the phone and now currently on 55th minute of hold AFTER speaking with the rep who couldn't assist me. This is ridiculous. Its been 2 days and so far NOTHING resolved. I would suggest NOT buying this package or even going to straight talk at all. They obviously do not have enough employees and the ones they have don't have a clue! What a joke. Waste of money and precious time.
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1 comment
MariaST
#1086872

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761612 Review #761612 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review from Yonkers, New York

I recently bough a galaxy s3 out of pocket along with the insurance as well as a 45 dollar plan. Costing me roughly 450 dollars. My phone broke so I decided to use my insurance, they said they would send me some packaging labels to take to UPs so they could receive and replace my phone, they said it would take 10 days. After a month went by I called the help desk. After being on the phone for 4 hours they told me there was nothing they could do that they had to records of me sending my phone in. So I track my package using ups tracking. They tell me the package was received at a Wal-Mart in tennessee at Smyrna county and signed off my a man named Russell. So I call the Wal-Mart and they say they have to records of a Russell working there. So here I am with no phone and 450 dollars in the whole. StrAight talk screwed me on this deal. FYI don't buy the insurance. Its a waste of time!
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1 comment
MariaST
#1086873

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#761568 Review #761568 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service
2.9
Details
I ordered a $45.doller unlimeted service plan over the phone threw straight talk. I was reactivating a phone. And the phone number that was in the phone was 8654120470 and the plan went to that number but not my phone .they gave the number to someone else cause phone...
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2 comments
MariaST
#1127643

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#761550 Review #761550 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless in Charleston, South Carolina - Never had a problem until recently

recommended by a friend I purchased straight talk service, got my phone, updated once, automatic renewals monthly, didn't have a problem for several years. now it is one thing after another. I needed an update, they sold me a phone that had a warning window that kept popping up, I called immediately, had to get on another phone, they did something and said it was fixed, once 30 days was up the problem came back. And now they will only send me a replacement but I am done. their customer service is SO BAD sometimes I think they are just messing with me, it is inconceivable that this company exists. obviously I am done with straight talk!!!
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2 comments
Anonymous
#1086268

I know how you feel. I have been phoneless since Xmas eve.So part of it was my fault.

Two phones later I still have to wait till the 4th for a new sim card. And I will bet the farm that I wil have to go back to Verizon. Gross. They suck even worse.

So tired of dealing with Apu. Speak Engrish.

MariaST
#1086874
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#760896 Review #760896 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
I used ST in the past plus my wife currently has straight talk and when I put her chip into my phone it works. Therefore, I purchased a BYOP kit with a $45 plan. When I activated the service there was a problem. After 3 day an over 5 hours on the phone being...
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1 comment
MariaST
#1085485

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#760129 Review #760129 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Pricing issue
1.0
Details
I called straight talk before buying a samsung S5 to make sure it was compatable. They told me it was compatable with ATT. Bought the straight talk kit from Walmart and followed directions. The phone kept saying it was out of service area. I have made at least 7 calls...
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1 comment
MariaST
#1084742

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#759158 Review #759158 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Straight Talk Wireless - Straight Talk Phone Upgrade Review from Huntley, Illinois

After numerous phone calls, waiting for reps and conversations, one rep said he was doing an upgrade which i think was a lie guaranteeing the problem would be solved. It wasnt. I ended up being rold that i needed to call from another phone. They could have directed me to directions on how to do what they wanted me to do when not using the phone. I ended up spending hours trying to figure it out. Finally found a code to get behind into a hidden page and there it was. A blank in the Smsc phone number. A little more search and plugged in the number. I was not able to text at all for days as i had no access to another phone and they were no help with such a simple solution. You're on your own with these guys. The second level woman tech was rude too.
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1 comment
MariaST
#1084743

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#759033 Review #759033 is a subjective opinion of poster.
Reason of review
Poor customer service