Straight Talk Wireless
Reviews and Complaints
Straight Talk Wireless - Internet Service Review
Straight Talk Wireless - Mobile Phone Service Review
I was told my nationwide service basicly won't work outside the zipcode where i activated it. First trip out of town most attempted calls just got (you are roaming). Poor excuse for a nationwide phone plan!
Long time customer....it doesn't matter to them
Straight Talk Wireless - Cell Phone Replacement Review
Straight Talk Wireless - Cell Phone Replacement Review
Straight Talk Wireless - Mobile Phone Service Review
Straight Talk Wireless - Cell Phone Replacement Review
Straight Talk's My Account app is worthless.
I got my first smartphone, accessed Straight Talk's website through the phone, and downloaded the My Account app. I entered my phone number and synced the app to my phone so that I could have reliable information about my account.
Last month I was given an incorrect service end date but figured it was a glitch because it was only off by a few days. This month, the app gave me the service end date of 11/29/16 but shut my service off on 11/14/16. They told me my service end date was 11/13, and that the app telling me the wrong date wasn't their problem. I spoke to 6 people and they all either said or implied that I shouldn't have trusted the My Account app. They're refusing to restore my service until I buy a new service card, but I'm literally incapable of doing that. I didn't put my phone card into the budget for my last paycheck because I trusted Straight Talk, and I have no more money until Friday. They offered to compensate me after I buy the phone card, but nobody listened to me saying that there is no way I'll be able to buy the phone card.
I spoke to a supervisor who condescended to me like I was a hysterical child, refused to listen to what I was saying no matter how I phrased it. I asked to speak to HIS supervisor and was told that he doesn't have one, so he's either lying or he's the CEO of Straight Talk.
I rely on my phone for work. This isn't even an income issue, this has turned into a safety issue. I am a home health aide for a woman who cannot get in and out of her wheelchair by herself. I am the ONLY caregiver she has, and the Straight Talk phone is the ONLY number that I have. If she can't reach me, it jeopardizes her health and wellbeing. But Straight Talk obviously doesn't give a happy ***.
I eventually ended up with a poorly designed chat window where I was only able to enter 400 characters at a time, and was told by a woman (who sounded suspiciously like a computer) that she had escalated my issue to the right department and that it would take 24-48 hours for it to be resolved. So how's my poor client supposed to get by while they diddle around fixing this? If she gets hurt or sick because of Straight Talk's screw-up, we'll be getting a lawyer.
Just FYI for anyone investigating Straight Talk: they have over 3000 Better Business Bureau complaints in this year alone and only 1/3 of them have been resolved. There is also a class-action lawsuit out against Straight Talk.
- Inability to fix the problem
- Representative arrogance
- Customer service
Preferred solution: I want Straight Talk to return to the depths of *** where they belong.
Straight Talk Wireless - Phone Plan Review
Straight Talk Wireless - Customer Care Review
Straight Talk Wireless - Customer Care Review
My $600 iphone 5 which i have owned since new at least 4 years is not "eligable" to be unlocked. I switched to t mobile as straittalk has the worst customer service i have ever experienced!...
That is, IF you can ever actually get a real person. So if u choose straittalk, DO NOT BUY AN EXPENSIVE PHONE!
... Because when u leave straitalk (which u will) u will only have an expensive paperweight.
Straight talk Wireless Worst service ever
- Lack of service and their constant lying to the customers
Preferred solution: I want them to unlock my phone I paid $200.00 for and they told me it was unlocked and then they told me it wasnt almost a year later when i needed to use it.
Straight Talk Wireless - Phone Plan Review
I have had straight talk for years, at first my 5g would last almost the whole month, then it lasted 3 weeks, then down to 2 weeks, then they came out with 10g, the first month, i didnt run out of hight speed, second month and then on, they say i use up 10g within a week and sometimes a week and a half, my data and phone i keep off at work and at night and still theres no differents,
Straight Talk Wireless - Review in Telecommunications category
Straight Talk Wireless - Phone Plan Review
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Hi. I’m Maria from Straight Talk Wireless.
We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.
For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM