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My husband and i both use straight talk . It is set up as an automated payment each mth. It has been 43.98 ea for years until this mth it went up to 45.41, no big deal until i check my acct on 12/11/17 and see 5 pending charges instead of 2. I contacted straight talk...
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2.3
#1147320
My phone quit sending or receiving text measages a couple days ago and customer service had me on hold three different times for over an hour. When she told me to hold, it wasnt muted on my end and i could hear them laughing and carrying on when she was supposed to be...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue. Please send us an emai...

2.4
#1145452
So I payed my phone bill assuming afterwards everything would be hunky dory. BOY WAS I WRONG! I only receive half the calls I get, the rest are immediately transferred to voicemail, you're lucky if a text with an attachment will go through on the third try, internet?...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue. Please send us an emai...

1.4
#1145077

Straight Talk Wireless - Ooo how you get away with this

Straight Talk Wireless
#1147219
1.6
Details
Whack company. Rips people off by selling you “minutes” and “data” but then not providing services. I’ve tried calling and all I got was “nobody can help you, goodbye” yeah thanks straight talk. GOODBYE
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Advertised vs Delivered
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Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
Style and Design
Value for money
Warranty
Website

Straight Talk Wireless - Horrible customer service

Straight Talk Wireless
#1146499
They allowed someone to transfer my number to another device without my approval. No service for 8 consecutive days. Customer service reps couldn't fix problem. Canceled my service . Customer service reps are useless,rude and uncaring
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Straight Talk Wireless - It is by far the worst

Straight Talk Wireless
#1135372
I own 3 straight talk phones and when I’m having an issues I can’t understand what there saying. Because they don’t speak English. They transfer you to either a machine or anther prison who can’t speak english. Bring jobs Back to America.
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Straight Talk Wireless - Straight talk nation wide or not?

Straight Talk Wireless
#1132778
1.5
Details
I thought straight talk was nation wide but what I have found out is you need to buy a phone for the area you live and if it works your lucky. I drive a truck for a living and was surprised to find from northwest arkansas to dallas texas I dont have service for over 135 miles! Thats unacceptable for me.
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Advertised vs Delivered
Coverage Area
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Price Affordability
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ordered 2 sims and 2 plans , was supposed to be an overnight shipment and they didnt ship until the next day , so now i cant be available to sign and fed ex wont leave it and straight talk wont let them , so i ask for a refund and i am told i can not have a refund...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue. Please send us an emai...

Anonymous
William

"overnight shipment" does not mean the same thing as "next day delivery"The shipping company guarantees overnight delivery , but can't do anything if the parcel fails to arriv...

2.5
#1142063
I have been a straight talk customer for years. I went on Black Friday and bought four new phones two pf them being Iphones, one 5 and one 6, and the six was never scanned and activated properly. I bought that one for a birthday present for myself and I can not use it....
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Anonymous
bigmamayerdon

I responded with an Email as you said. I am Hopeful that you can fix this!

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue. Please send us an emai...

2.1
#1141009
I bought an iPhone 6 and connected it with straight talk this is my first time trying this service I wanted to keep my same number that i have with another company i still had service with my current provider now that phone has stopped working its saying i have no...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue. To resolve the problem...

1.0
I didn't like
  • I have no service
#1139757
I purchased a straight talk phone and and wanted it unlocked. I called and was transferred to the unlock department, then customer service back and forth several times and ended up being transferred to a recording of their unlock policy. The large cell phone providers...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. Let us further check your account....

2.3
I didn't like
  • Lying disrespectful customer service represenatives
  • Unlocking policy
#1139503
service I have with straight talk is att, my number was portered out to metro brokers for one of their customers. it was still active we have had it for over 20 years. no one called us to verify that we were transferring number. our privacy act was violated. when...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please sen...

1.0
I didn't like
  • Poor
#1138035
I purchased an iPhone 6 and $130 card, was trying to transfer a phone number along with the purchase. I spent hours on the phone being transferred around trying to get the phone activated, finally they told me I needed to get a new phone or wait 5-7 business days for...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let us help you to resolve that issue. To resolve the problem, please send ...

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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My old phone had an apparently unsolvable restart loop so I bought a new phone from their website and got free one day shipping. Instead when I got my package I open it up and instead find a huge air cushion and a tiny SIMPLE MOBILE sim card kit. I call them up to see...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. We can help you in resolving that issue. To resolve the problem, please s...

#1132741