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Update by user Mar 28, 2022

From Feb. 13, 2022 - today March 28, 2022; I have contacted Straight talk again and they still have not activated the phone service or issue a refund. I even filed a complaint through BBB and Straight Talk has not responded to that either!!

Original review posted by user Feb 26, 2022

Hi My name is Christy Olive, I recently purchased two $45 BYOP SIM card kits from Walmart in Gadsden,Al. I checked the eligibility of both unlocked phones that we were going to use and they showed compatible.

I had no trouble activating my husbands Sim kit,but when I try to activate mine I keep get messagge saying the device isnt compatible with Straight talk even though its the exact same type of phone as my husbands that is working fine with Straight talk.

Im requesting a refund please for $45 plan Sim card Kit that I wont be able to use due to the technical issue but customer representative keep saying the SIM kits are nonrefundable. I paid almost $60 for each kit and now I'm out that money and no phone service for my phone either!!

Monetary Loss: $60.

Preferred solution: Full refund.

Location: 398 Lynwood Avenue, Gadsden, AL 35903

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Hi Christy O Lbc. This is Maria from Straight Talk Wireless.

We're sorry to know that you are having some issues when you tried to activate your unlocked phone. We understand your concern. Let's go over all the details and options together to resolve this issue. Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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