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1.1
Details
Sharon Turner I was a straight talk customer for almost one year less 3 days. I had problems with both the phone I purchased from them and the service the entire time. I finally switched carriers in January after having no success with locating a seconds worth of...
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1 comment
MariaST
#1199313

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#900889 Review #900889 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
Loss
$200
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk Cell and Service
Cut my service off for no reason at all, i didnt even use the service but to call my friend
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1 comment
MariaST
#1180433

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#875019 Review #875019 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
First off I am an advanced technology professionsl. Straight Talk sux sux sux. No one at customer service is a native English speaker. You can never speak to the same eep twice. Even when your isdue is documented in writing and trying to resolve for 6 months, they dont...
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1 comment
MariaST
#1112618

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#790889 Review #790889 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless in Killen, Alabama - Straight Talk seems to be sketchy on their service

1.2
Details
i only had straight talk for a month and have not used my phone for any excessive internet usage. i was curious about whether i could use my phone to allow my tablet or laptop to get wifi and called customer service only to be put on hold for a long time and never told exactly why. the guy didn't speak English very well so it was hard to understand him but I think that he suspected me of trying to abuse my data usage even though I haven't even gone over 3gb. all i know is he asked if i downloaded a lot on my phone and then said to call if i have any issues with not having data connection. ok, well i use facebook messenger and i constantly have it saying that my messages werent sent after five minutes or it acting like i don't have any internet when i clearly have 4 or 5 bars of service. does that have anything to do with this? it's upsetting because the guy actually tried to encourage me to buy a Straight Talk phone (mine was AT&T) and acted like that would fix all my problems. i don't believe that is right considering they are the ones advertising you can use your old phone. also they advertise you get first 5gb at high speed - AGAIN, I haven't even went over 3gb in one month!! UGH i hate customer service with these people...
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2 comments
Anonymous
#1106772

What you are attempting to do by connecting your tablet to the internet via your Straight Talk phone is called tethering. Tethering is against the Terms of Service even if you don't exceed the 5GB of data.

I've heard stories of them terminating people's service for tethering and then people losing their phone number because you can only transfer an active number to another service. I suggest that you not attempt to tether.

MariaST
#1104841

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#782018 Review #782018 is a subjective opinion of poster.
Pros
  • Let me keep my old phone
Cons
  • Customer service
  • Price of service
  • Quality of service
Reason of review
Not as described/ advertised
Loss
$45
Preferred solution
Deliver product or service ordered
Tags
  • Straight Talk lies

Straight Talk Wireless in Alabama - Sh**ty Tech Support

2.0
Details
I activated a Straight talk T Mobile Sim Card in my LG G3 Vigor that I have used many times before. On 1/25/2016 at 8:16 P.M I called and done a transfer of my number from AT&T to a T Mobile and they told me when my old phone stops working to cut my new phone off and back on and it would work and that my old phone would not stop working till my new phone would be activated. So my phone stopped working about 20 minutes after I got off the phone with straight talk and it is now 1/27/2016 7:44 P.M and both phones still don't work. So i call and stay on the phone with straight talk for over 2 1/2 hours trying to figure out what wrong telling me to troubleshoot *** a retard knows how to do and I had already done over a thousands times. Just to tell me they don't know whats wrong and to give it 24 more hours to see if it will work. I am in a business that has to have a phone 24/7/365 days a year. Also what do I do if i had a family emergency, a wreck, or anything for that matter. Then I said I have been a day without a phone and have to go another 24 hours without a phone and she said "that's not my problem." The lady was supposably the tech manager and her name was Latoye. I have had so many TERRIBLE experiences with straight talk and I'm sick and tired of it. So I'm about to call back and if they don't get my phone working I'm going to do everything I can to let everybody know possible about my HORRIBLE AND RUDE experience with costumer service and tech support. They are so cheap because they have *** costumer and tech support that does not care absolutely at all there costumers. You pay for 30 days, but *** I'm only actually getting 28 days now and if something was to happen emergency wise or work wise I don't have a *** phone and it seems everytime I change phones I have this problem. Everywhere else like Verizon, AT&T, Metro PC, Boost, etc. they swap your phone right then and it's activate. Straight Talk, 90% of the time take 24 to 48 hours to do the transfer.
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1 comment
MariaST
#1101535

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#778296 Review #778296 is a subjective opinion of poster.
Pros
  • Service
Cons
  • Costumer service and technical support
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
Straight Talk Wireless - Customer service/activation and service
it is the 2rd of january 2016 and the phone I purchased from straight talk around the 15th of december including the plan and 45.00 unlimited 30 day service are still not happening, they seem to make sure you can only reach the computer that tell it's in progress, I...
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1 comment
MariaST
#1087972

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#762488 Review #762488 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
You have tired funds up which I can't get paid interest,just reimburse me and call it even
Preferred solution
Full refund
Tags
  • Re-reimbursement Please
3.6
Details
My phone wont work. Its been four days. Straight talk wont help. I been on the phone For hours everyday. They actually said this isnt a big deal. Dont worry. Your phone will work eventually. Wow! I have no service. I just added 45 dollar plan four days ago. My phone...
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1 comment
MariaST
#1046825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#714752 Review #714752 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Cell Phone Review

1.0
Details
I havent had a straight talk phone in 4 months due to them cutting mine off every two weeks and charges me another $45 n now they are still taking the money out of my account and wont redund me my money. They where so rudw when i called them about it and told me they will continue to take it out every month cause i had a contract. Prepaid phones dont have contracts.
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Review
#697634 Review #697634 is a subjective opinion of poster.
Reason of review
Problem with delivery

Straight Talk 3G Internet Review

I have strait talk with version. I can be sitting next to a friend that is not with strait talk but with a version providers he has internet and I don't. I have 3g and still can't get service or its so slow it Times out.
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Review
#661192 Review #661192 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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