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2.4
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Straight Talk Wireless - Straight Talk The worst phone service or the best.
Straight Talk Wireless - Straight Talk The worst phone service or the best.
I have Straight Talk and the worst data speed ever. Fast for me is 2Mbps. Almost every time I check I am at less than 1.0Mbps (see photo). I've contacted their tech support and they promised it would be fixed in 24hrs. We'll see about that tomorrow. If they don't fix...
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1 comment
MariaST
#1359530

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Review
#1086635 Review #1086635 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.9
Details
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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2 comments
Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1013783 Review #1013783 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited text
  • Unlimited talk
Cons
  • No updates on phone software
  • Bad customer service
  • Lies on terms of service
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered
So, Please help me blast Straight Talk. They robbed me of my minutes. A $50.00 phone card. I bought a new phone. I bought new minutes to go on the new phone. I transfered my number to the new phone... My new phone broke. I transfered the number and the minutes back to...
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2 comments
MariaST
#1224326

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#933520 Review #933520 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
2.6
Details
Not able to get my phone scaned
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1 comment
MariaST
#1198020

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#897241 Review #897241 is a subjective opinion of poster.
1.0
Details
I refilled my phone yesterday. My phone is STILL so slow, that I can't do anything with it. I paid my money, now you need to give me my service. This is so not fair!
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2 comments
Anonymous
#1180897

This has happen to me many times until for the last three months hardly no service at all. Report to BBB for fraud/false adversment.

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Review
#873850 Review #873850 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service

Straight Talk Wireless in Scottsdale, Arizona - Don't use them!

I had bad customer service with Verizon, so we switched and they are worse! There customer service is unbelievable! How can a company get so big with such *** service? I'll tell you how, Verizon has better customer service (kind of) but costs more. I'm stuck because Verizon overcharged me on 5 phones and couldn't care less, but when I when I have any problem and have to deal with Straight Talk I want to cut myself! WOW they are bad!
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1 comment
MariaST
#1123490

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#804653 Review #804653 is a subjective opinion of poster.
Reason of review
Poor customer service
3.1
Details

Update by user Jan 13, 2016

I see Maria wants me to contact her. What for, your not going to resolve anything by sending me to your unlocking dept.

This case goes way deeper than the unlocking dept can resolve. The simplest way to resolve this is to give me back the money I paid for my phone...

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6 comments
MariaST
#1078922

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#751313 Review #751313 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless in Mesa, Arizona - Customer Service / Tech Support

2.0
Details
I have called Straight talk multiple times. I have been put on hold and never gotten back to and spent 2 1/2 hours to speak to someone. If you have a problem with your phone there is NO technical support to be found. As of yesterday I became feed up with Straight Talk's lack of everything. After, as I said being on the phone for 2 1/2 hours. I simply went to T Mobile and purchased new phones for my husband and myself. After all this aggravation Straight talk would not provide me with my account number. My experience with this company has been a total nightmare. Good riddance to dealing with this lack of tech support and lack of customer service. I certaily would not recommend anyone to get service from this company. 
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1 comment
MariaST
#1034957

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#700628 Review #700628 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Tech support customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless Data Update Review

Worst service ever. Data unreal horrible. Will never use again ever
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#699165 Review #699165 is a subjective opinion of poster.
Reason of review
Bad quality