State: Arizona City: Phoenix Clear all filters (12 of 1616 reviews match)
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Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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Anonymous
Anonymous

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

1.9
I liked
  • Unlimited text
  • Unlimited talk
I didn't like
  • Lies on terms of service
  • Bad customer service
  • No updates on phone software
#1013783
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
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MariaST
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

3.0
#686118
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
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MariaST
To refer you in replies

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

#660841
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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Anonymous
slanted eyed cow worshipper

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies. plus 250 termination fees because of their lack of signal and customer s...

Anonymous
J bird

Totally agree exvept my new phone was never activated, spent over 20 hours attempting to resolve, how a tech company can have so many drrors anc needs to refresh and keep repe...

1.0
#539193
If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone...
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MariaST
MariaST

I am Maria and I work with Straight Talk. Do you still have issues with your phone? If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your ...

Straight Talk Wireless - So much for fast service.
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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Anonymous
Anonymous

The imei number is NOT alphanumeric.

Anonymous
Magyver

Dude, one potential explanation you may not have thought of. Zero's and the letter "O" look a lot alike in alphanumerics.You didn't say if you read it to them both ways. It ma...

#419963
I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one...
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#384244
I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...
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Anonymous
Straight Talk is bootleg

The same things have happened to me numerous times and I am beyond pissed at Straight Talk.

wishonastar
wishonastar

I agree! Bored out of your mind and want to waste an entire afternoon? Call straight talk/net10! Hours will fly by and you will be amazed by how many times you repeat yourself...

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...
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Anonymous
Anonymous

Same here, happened today. I am LIVID

Anonymous
Anonymous

Someone keeps ans my number when i dont ans. I called my number some lady ans. So i told her to stop being mean to people. Ita not my fault our numbers crossed