State: Arizona City: Phoenix Clear all filters (13 of 1892 reviews match)
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1.9
Details
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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2 comments
Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1013783 Review #1013783 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited talk
  • Unlimited text
Cons
  • Bad customer service
  • Lies on terms of service
  • No updates on phone software
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
3.0
Details
Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
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2 comments
MariaST
#1022232

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#686118 Review #686118 is a subjective opinion of poster.
Cons
  • Customer service experience
Reason of review
Poor customer service
Loss
$75
Preferred solution
Price reduction
Tags
  • Customer Service Fraud
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
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1 comment
MariaST
#1004068

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#660841 Review #660841 is a subjective opinion of poster.
1.0
Details
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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5 comments
Anonymous
#879139

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies.

plus 250 termination fees because of their lack of signal and customer service. In reality, cheap as the parts really are, their cost is equivalent to cost of a bowl of rice! Seriously! We bust our a**'s every day to pay our taxes.

Our govt gives away our jobs to this flunkies, no wonder were having a h*** of a time putting food on our table for our family to eat.

What d*** shame. America, WAKE UP!

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Review
#539193 Review #539193 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I would like a full refund of last months service plan, a letter explaining the issue that caused this incompetence and their solution, and an improvement in their customer service.
Tags
  • activation

Straight Talk Wireless review in Phoenix, Arizona: NOT REALY ! STRAIGHT TALK phone warranty is a joke

If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone REGULAR MAIL so the 15 to 20 something days you are without a phone their insurance and your warranty both read the same way. This is after resetting your phone Three times (2-3 Hours each) and they REEXPLAIN THE COMPANY RULES OVER AND OVER. WALMART WILL NOT HELP IN ANY WAY BUT YOU CAN BUY ANOTHER PHONE AND HAVE ANOTHER PROBLEM. ZTE PHONES SUCK!!
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1 comment
MariaST
#865218

I am Maria and I work with Straight Talk. Do you still have issues with your phone?

If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Review
#525247 Review #525247 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Changed my number without my consent or even knowing about it! After complaining, they disconnected phone! Customer service? What service?? Terrible!! 8/17/2013 7:45ish pm (CDT) I called StraightTalk. Asked two questions: 1. Is it possible to change my current number...
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3 comments
Anonymous
#1113932

I'm sorry, but there is no way you post $500 over a phone number when the standard plan is $50. Clesrly, you weren't listening to the CSR.

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Review
#440955 Review #440955 is a subjective opinion of poster.
Loss
$500
Straight Talk Wireless review - So much for fast service.
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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3 comments
Anonymous
#1556042

Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.

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Review
#419963 Review #419963 is a subjective opinion of poster.
Loss
$1000

Straight Talk Wireless review in Phoenix, Arizona: Customer service SUCKS

I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one guy for over an hour after waiting 30 minutes and got nowhere, tried calling again and waited over two hours on hold and finally gave up. They have NO CUSTOMER SERVICE period! They are completely under-manned and can't handle the volume of calls. DO NOT SWITCH as it is not worth the few dollars you save.
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Review
#384244 Review #384244 is a subjective opinion of poster.
Loss
$100
Tags
  • Support automation

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Latest Question

Straight Talk Wireless Questions
I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...
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3 comments
Anonymous
#522283

The same things have happened to me numerous times and I am beyond pissed at Straight Talk.

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Review
#321983 Review #321983 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Loss
$65