(12 of 1826 reviews match)
Latest review first
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...Read more
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...Read more
Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...Read more
I didn't like
- Customer service experience
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...Read more
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...Read more
If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone...Read more
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...Read more
Straight Talk Wireless in Phoenix, Arizona - Customer service SUCKS
I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one guy for over an hour after waiting 30 minutes and got nowhere, tried calling again and waited over two hours on hold and finally gave up. They have NO CUSTOMER SERVICE period! They are completely under-manned and can't handle the volume of calls. DO NOT SWITCH as it is not worth the few dollars you save.
I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...Read more
I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...Read more
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