State: Arizona City: Phoenix Clear all filters (12 of 1836 reviews match)
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2 comments
1.9
Details
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

Author
Location
Phoenix, Arizona
Pros
  • Unlimited text
  • Unlimited talk
Cons
  • Bad customer service
  • No updates on phone software
  • Lies on terms of service
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered
Review #1013783 is a subjective opinion of poster.
1 comment
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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MariaST
Straight Talk Wireless Verified Representative
#1128281

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Phoenix, Arizona
Reason of review
Poor customer service
Review #810556 is a subjective opinion of poster.
2 comments
3.0
Details
Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
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MariaST
Straight Talk Wireless Verified Representative
#1022232

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Phoenix, Arizona
Cons
  • Customer service experience
Reason of review
Poor customer service
Loss
$75
Preferred solution
Price reduction
Tags
  • Customer Service Fraud
Review #686118 is a subjective opinion of poster.
1 comment
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
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MariaST
Straight Talk Wireless Verified Representative
#1004068

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Phoenix, Arizona
Review #660841 is a subjective opinion of poster.
5 comments
1.0
Details
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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Anonymous
#879139

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies. plus 250 termination fees because of their lack of signal and customer s...

Author
Location
Phoenix, Arizona
Reason of review
Poor customer service
Preferred solution
I would like a full refund of last months service plan, a letter explaining the issue that caused this incompetence and their solution, and an improvement in their customer service.
Tags
Review #539193 is a subjective opinion of poster.
1 comment
If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone...
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MariaST
Straight Talk Wireless Verified Representative
#865218

I am Maria and I work with Straight Talk. Do you still have issues with your phone? If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your ...

Author
Location
Phoenix, Arizona
Review #525247 is a subjective opinion of poster.
3 comments
Straight Talk Wireless - So much for fast service.
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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Anonymous
#1556042

Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.

Author
Location
Phoenix, Arizona
Loss
$1000
Review #419963 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Phoenix, Arizona - Customer service SUCKS

I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one guy for over an hour after waiting 30 minutes and got nowhere, tried calling again and waited over two hours on hold and finally gave up. They have NO CUSTOMER SERVICE period! They are completely under-manned and can't handle the volume of calls. DO NOT SWITCH as it is not worth the few dollars you save.
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Author
Location
Phoenix, Arizona
Loss
$100
Review #384244 is a subjective opinion of poster.
3 comments
I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...
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Anonymous
#522283

The same things have happened to me numerous times and I am beyond pissed at Straight Talk.

Author
Location
Phoenix, Arizona
Loss
$65
Review #321983 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
14 comments
I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...
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Anonymous
#1645566

i bought my phone is 2015, had the bring your own phone card sim card (straight talk card) activated it - used it for 2 years, then gave it to my son. he has been using it eve...

Author
Location
Phoenix, Arizona
Loss
$45
Review #319056 is a subjective opinion of poster.