Straight Talk Wireless Reviews in Phoenix, Arizona
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5
ISSUES RESOLVED
1.5K
COMPANY RESPONSES
1.8K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$779
AVG LOSS
360K
PAGE VIEWS
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Ask a Question About Straight Talk Wireless
Customers don't like
- Horrible customer service
- Customer service staff
- Misleading terms of service
Customers like
- Price
- Unlimited plan has served me well
- Cell phone
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(12 of 1836 reviews match)
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2 comments
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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Author
Ntonyrlf
Location
Phoenix, Arizona
Pros
- Unlimited text
- Unlimited talk
Cons
- Bad customer service
- No updates on phone software
- Lies on terms of service
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered
1 comment
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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Straight Talk Wireless Verified Representative
#1128281
Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...
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Author
PissedConsumer810556
Location
Phoenix, Arizona
Product
Reason of review
Poor customer service
2 comments
Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
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Straight Talk Wireless Verified Representative
#1022232
I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...
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Author
PissedConsumer686118
Location
Phoenix, Arizona
Cons
- Customer service experience
Reason of review
Poor customer service
Loss
$75
Preferred solution
Price reduction
Tags
1 comment
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
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Straight Talk Wireless Verified Representative
#1004068
I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...
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Author
PissedConsumer660841
Location
Phoenix, Arizona
5 comments
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies. plus 250 termination fees because of their lack of signal and customer s...
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Author
PissedConsumer539193
Location
Phoenix, Arizona
Reason of review
Poor customer service
Preferred solution
I would like a full refund of last months service plan, a letter explaining the issue that caused this incompetence and their solution, and an improvement in their customer service.
Tags
1 comment
If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone...
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Straight Talk Wireless Verified Representative
#865218
I am Maria and I work with Straight Talk. Do you still have issues with your phone? If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your ...
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Author
PissedConsumer525247
Location
Phoenix, Arizona
3 comments
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.
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Author
mitsurugi4552
Location
Phoenix, Arizona
Loss
$1000
0 comments
Straight Talk Wireless in Phoenix, Arizona - Customer service SUCKS
I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one guy for over an hour after waiting 30 minutes and got nowhere, tried calling again and waited over two hours on hold and finally gave up. They have NO CUSTOMER SERVICE period! They are completely under-manned and can't handle the volume of calls. DO NOT SWITCH as it is not worth the few dollars you save.
Author
PissedConsumer323662
Location
Phoenix, Arizona
Loss
$100
Tags
3 comments
I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...
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The same things have happened to me numerous times and I am beyond pissed at Straight Talk.
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Author
wishonastar
Location
Phoenix, Arizona
Loss
$65
14 comments
I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...
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i bought my phone is 2015, had the bring your own phone card sim card (straight talk card) activated it - used it for 2 years, then gave it to my son. he has been using it eve...
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Author
Timber
Location
Phoenix, Arizona
Loss
$45
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They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...