State: Arizona City: Phoenix Clear all filters (12 of 1826 reviews match)
filters
Latest review first
  • Latest review first
  • Most helpful reviews first
State:
City:
Product:
Show

Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
Read more
Anonymous
Anonymous

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Comment 2 comments
Helpful? 2 0
Report
1.9
Phoenix, Arizona
Product
Straight Talk Wireless Mobile Phone Service
I liked
  • Unlimited text
  • Unlimited talk
I didn't like
  • Bad customer service
  • No updates on phone software
  • Lies on terms of service
#1013783

Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
Read more
MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Comment 1 comment
Helpful? 1 0
Report
Phoenix, Arizona
Product
Straight Talk Wireless Sim Card
#810556

Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
Read more
MariaST
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Comment 2 comments
Helpful? 2 0
Report
3.0
Phoenix, Arizona
I didn't like
  • Customer service experience
#686118

Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
Read more
MariaST
MariaST

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Comment 1 comment
Helpful? 0 0
Report
Phoenix, Arizona
#660841

I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
Read more
Anonymous
slanted eyed cow worshipper

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies. plus 250 termination fees because of their lack of signal and customer s...

Anonymous
J bird

Totally agree exvept my new phone was never activated, spent over 20 hours attempting to resolve, how a tech company can have so many drrors anc needs to refresh and keep repe...

Comment 5 comments
Helpful? 2 0
Report
1.0
Phoenix, Arizona
#539193

If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone...
Read more
MariaST
MariaST

I am Maria and I work with Straight Talk. Do you still have issues with your phone? If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your ...

Comment 1 comment
Helpful? 0 0
Report
Phoenix, Arizona
Product
Straight Talk Wireless Phone Service
#525247

Straight Talk Wireless - So much for fast service.
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
Read more
Anonymous
Anonymous

Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.

Anonymous
Anonymous

The imei number is NOT alphanumeric.

Comment 3 comments
Helpful? 4 3
Report
Phoenix, Arizona
#419963

Straight Talk Wireless in Phoenix, Arizona - Customer service SUCKS

I had coverage issues with my ST service that was using ATT cells so I bought the T Mobile sim card through ST and switched service over. Lost phone service immediately and could not get service back. After 15 hours I decided to call technical support, talked to one guy for over an hour after waiting 30 minutes and got nowhere, tried calling again and waited over two hours on hold and finally gave up. They have NO CUSTOMER SERVICE period! They are completely under-manned and can't handle the volume of calls. DO NOT SWITCH as it is not worth the few dollars you save.
Comment
Helpful? 0 0
Report
Phoenix, Arizona
#384244
Show

I have never in my life been treated so horribly by any company except Straight Talk!! HAVE DEFECTIVE PHONE. GET THE RUN AROUND EVERY TIME I CALLED ABOUT IT! FINALLY TODAY A REP TOLD ME SHE WOULD SEND A REPLACEMENT PHONE, PUT ME ON HOLD TO GET IT APPROVED BY A...
Read more
Anonymous
Straight Talk is bootleg

The same things have happened to me numerous times and I am beyond pissed at Straight Talk.

wishonastar
wishonastar

I agree! Bored out of your mind and want to waste an entire afternoon? Call straight talk/net10! Hours will fly by and you will be amazed by how many times you repeat yourself...

Comment 3 comments
Helpful? 3 0
Report
Phoenix, Arizona
Product
Straight Talk Wireless Customer Care
#321983

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Companies Similar to Straight Talk Wireless

I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...
Read more
Anonymous
Allison

i bought my phone is 2015, had the bring your own phone card sim card (straight talk card) activated it - used it for 2 years, then gave it to my son. he has been using it eve...

Anonymous
Anonymous

Same here, happened today. I am LIVID

Comment 14 comments
Helpful? 10 2
Report
Phoenix, Arizona
Product
Straight Talk Wireless Phone Service
#319056