phone service customer service customer card number sim card money plan problem
1.9
Details
Just bought the Samsung Galaxy S6, to the tune of $399 plus tax, and discovered, through internet research after a failed attempt to see if there was an update on it, that Straight Talk won't allow software updates to my phone. I'm reading every word of the exhaustive...
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2 comments
Anonymous
#1325731

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1013783 Review #1013783 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Unlimited text
  • Unlimited talk
Cons
  • Lies on terms of service
  • Bad customer service
  • No updates on phone software
Reason of review
Inability to recieve phone software updates
Loss
$433
Preferred solution
Deliver product or service ordered
3.0
Details
Around mid-July 2015, I go another phone from my new company with service by Verizon and called ST to reduce my plan from $45 to $30 since I was forwarding the calls to my new cell. The representative told me that the only way I can go to a lower plan is to "purchase...
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2 comments
MariaST
#1022232

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#686118 Review #686118 is a subjective opinion of poster.
Cons
  • Customer service experience
Reason of review
Poor customer service
Loss
$75
Preferred solution
Price reduction
Tags
  • Customer Service Fraud
Terrible customer service. They ibviously are in India cant understand a word they say. Had 2 reps, i ordered the sim card and activation. It was sent fedex they require a signature in person. i work, i was not home. I called and asked if it could be sent to my...
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1 comment
MariaST
#1128281

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#810556 Review #810556 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service
I am pissed to find out that someone stole my active straight talk number. Moments after hanging up and tried to make another phone and was unable too. I called straight talk and was told my the rep that I had called to have my number transferred. This was a lie. I...
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15 comments
Anonymous
#1645566

i bought my phone is 2015, had the bring your own phone card sim card (straight talk card) activated it - used it for 2 years, then gave it to my son. he has been using it ever since.

i changed bank cards and updated my card at straight talk for both our phones for auto-refill. His phone was cut off overnight and now i was on the phone for 3 hours ans tranfered to 5-6 different people and told the IMMIE number is no good, the SIm card is no good- his phone is no good and i called his number- after they took my money and the number belongs to someone else

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Review
#319056 Review #319056 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$45
1.0
Details
I have been a customer of straight talk wireless for two plus years. It took a month for my first phone to be initially activated, and the phone was terrible and glitchy. In the past month I got a new phone and it took a few days for it to be activated (not 24 hours as...
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5 comments
Anonymous
#879139

Dear pissed off fellow Americans. Pretty sad when a phone " supposedly " cost's 400-800 smackaroonies.

plus 250 termination fees because of their lack of signal and customer service. In reality, cheap as the parts really are, their cost is equivalent to cost of a bowl of rice! Seriously! We bust our a**'s every day to pay our taxes.

Our govt gives away our jobs to this flunkies, no wonder were having a h*** of a time putting food on our table for our family to eat.

What d*** shame. America, WAKE UP!

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Review
#539193 Review #539193 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I would like a full refund of last months service plan, a letter explaining the issue that caused this incompetence and their solution, and an improvement in their customer service.
Tags
  • activation
Omg, that person claiming to be maria asking for info. I hope you know no legit company does that online, not unless they want to get sued. It's a liability. I used cricket for awhile but they get annoying. I just use my old phone to surf on WiFi and they still...
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1 comment
MariaST
#1004068

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#660841 Review #660841 is a subjective opinion of poster.

NOT REALY ! STRAIGHT TALK phone warranty is a joke | Straight Talk Wireless review from Phoenix, Arizona

If your phone is under warranty or insured and fails. They will send you SPECIFIC instructions of how to return your phone REGULAR MAIL, that takes five to seven days. Then 5 to 7 LATER, EXCLUDING weather ?, holidays and they're days off. They return you a phone REGULAR MAIL so the 15 to 20 something days you are without a phone their insurance and your warranty both read the same way. This is after resetting your phone Three times (2-3 Hours each) and they REEXPLAIN THE COMPANY RULES OVER AND OVER. WALMART WILL NOT HELP IN ANY WAY BUT YOU CAN BUY ANOTHER PHONE AND HAVE ANOTHER PROBLEM. ZTE PHONES SUCK!!
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1 comment
MariaST
#865218

I am Maria and I work with Straight Talk. Do you still have issues with your phone?

If so, send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Review
#525247 Review #525247 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Changed my number without my consent or even knowing about it! After complaining, they disconnected phone! Customer service? What service?? Terrible!! 8/17/2013 7:45ish pm (CDT) I called StraightTalk. Asked two questions: 1. Is it possible to change my current number...
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3 comments
Anonymous
#1113932

I'm sorry, but there is no way you post $500 over a phone number when the standard plan is $50. Clesrly, you weren't listening to the CSR.

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Review
#440955 Review #440955 is a subjective opinion of poster.
Loss
$500
So much for fast service. - Straight Talk Wireless review
Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept my entry of my IMEI. The iphone IMEI is alpha-numeric. I was transferred to a...
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3 comments
Anonymous
#1556042

Take the f###dumb people to court or call federal trade commission theft. Go to the cops an charge him with the theft fraud. It will be on record with police good for court.

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Review
#419963 Review #419963 is a subjective opinion of poster.
Loss
$1000

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Latest Question

Straight Talk Wireless Questions
Since purchase of Samsung Galaxy "Precedent" android, I get a gray "lock" icon with the words, "Press Power Key at TOP to unlock." This comes back after about 5 seconds, and is annoying as ***. My friend bought the same phone on my recommendation, and now has a...
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6 comments
Anonymous
#767520

I truly understands fully what everyone is saying. My phone number has been stolen not once but twice within a two month span.

When I talk to an rep. they give me the run around. Both men were arguing with me to say that I had transferred my number to another phone. Okay !!!!!!

If that was the case, why would I waste my time being on the phone with you, at this point, over 2 hours. COME ON NOW LETS GET REAL ABOUT THIS!!!!!!!! Then I have one to tell me the reason my phone was off because I needed to activate it. WOW!!!!!!!

When I asked was there any program in place to keep this from happening, he say yes your security question.

WELL I'M HERE TO TELL YOU THE SECURITY QUESTION DOESN'T MEAN A THING. THEY CAN STEAL YOUR NUMBER.I work too hard for my money and I have to have an active number due to sick and family.

IF WE ALL GET TOGETHER WITH THESE COMPLAINTS, MAYBE THEY WILL FIX THIS ISSUE. :( :( :( :(

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Review
#318338 Review #318338 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service