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Go somewhere else for your cell phone service Cannot get help from them re: the new plans that include "Hotspot " in them. It's really disturbing that you pay for a service and it gets turned off for no reason except that they have not been updated on their on monthly plans and what are included in each one.

This has been happening for the last two months Cry . They shut you off for being late on a payment-what is a consumers way of letting them know that they are in the wrong?

User's recommendation: Go somewhere else for the service.

Preferred solution: Compensation .

Straight Talk Wireless Cons: Every agent gives differing info, Nobdy was willing to try anything different to help.

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#2118901

Hi ShonnaC S. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have encountered with our service. We understand where you are coming from and we do not mean to make you feel this way. Give us another chance to make things right for you. To help you in resolving your issue, kindly copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you for contacting us.

#2118900

Hi ShonnaC S. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have encountered with our service. We understand where you are coming from and we do not mean to make you feel this way. Give us another chance to make things right for you. To help you in resolving your issue, kindly copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you for contacting us.

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