I'm so displeased with Str. Talk.
For 2 years we have been with them. My husband and I. We live at the same address and they text me that they charged me 45.00, my normal rate. I looked on my credit card and they charged me 50.63.
They charged my husband 45.00. When I called them, they say it's due to tax in Mi. Is 6%. I said, its always been 6% and never changed.
They transferred me 6 times 1 hour on the phone. I asked for a manager 5 times and every time they do not get me to a mgr. They only say sorry we can't help you. It is your charge.
I said how can it change when you did not notify me and you charged my husband something different than me and we live at the same address. This makes no sense and you text me a different charge than what you charged me?
I'm looking into changing services. Watch out, they will charge your more than your agreed offer.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.
Reason of review: Pricing issue.
Monetary Loss: $6.