Richardson, Texas
Not resolved

I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls.

Then I was told my phone is NOT compatible with their network.

When I asked for a refund of the remaining 6 months, I was told “no refunds”. In general...your phone is compatible, we take your money, your phone is not compatible, we keep your refund.

Product or Service Mentioned: Straight Talk Wireless Phone Service.

Reason of review: Not as described/ advertised.

Straight Talk Wireless Cons: Refund department will not issue a refund.

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Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here.

I deeply apologize for the inconvenience we may have caused you but I do believe that we can resolve your concern. Please allow us to review your account and further investigate what happened with your phone service. You can chat with us at for further assistance. We look forward to helping you fix the problem.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.


Hi TrustingCrestedPenguin. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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