1 comment
Not resolved

I would like to start off by saying that I originally was satisfied with their service.However, the phone options were less than desirable, down right worthless in regards to the phone I purchased.

After a couple months when my phone with 32 GB card purchase was rendered useless, I opted to switch providers but keep my same number. I called Straight Talk to verify that they were aware of the upcoming change and that my automatic payments would cease. I was assured that it had already been taken care of. That was weeks ago.

Today I saw that they charged me for their service, I am not using. I contacted them and was sent through the customer service wringer and hand offs. The first 4 contacts verified my story and was transferring me to process my refund which I have in a chat transcript. The last individual I encountered however was the rudest, dishonest, and most unprofessional rep I have had the displeasure dealing with.

He denied that any charges had been made ( they are on my statements), denied that they had EVER billed my account (again on my banking statement) , said I approved for another phone to be billed to my account (couldn't give me proof of confirmation or phone number), said he was the manager and there was no one higher than him to speak to, and then told me to dispute the charges with my bank if I wanted any money back.Enough said.

Review about: Straight Talk Wireless 7Gb Plan Mobile Hotspot Plan.

I liked: Monthly cost was good.

I didn't like: I was overcharged given the run around and lied to by employee.

Review #1033154 is a subjective opinion of a user.

Discounts and Special Offers
Style and Design
Price Affordability
Diversity of Products or Services
Advertised vs Delivered
Product or Service Quality
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Coverage Area
Reason of Review / Monetary Loss Poor customer service / $49
Preferred solution Full refund

Had an Experience with Straight Talk Wireless?

Submit review


Comment as anonymous or
Terms of Service
Post Comment

Hi.I'm Maria from Straight Talk Wireless.

We're sorry for the trouble.To resolve this issue, please contact us via chat at http://bit.ly/2gQCmUz?caseId= and we will be glad to help you.

You May Also Like

Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more Straight Talk Wireless - Review in Telecommunications category Straight Talk Wireless "On dec.11 i place a order with straight talk over the phone and i was supposed to get my package on dec.14 but i was out with my family and..." Read more Straight Talk Wireless - No number change Straight Talk Wireless "I got my step mom's old phone which had the same number as her new phone, I bought minutes for the phone not knowing it was linked with my step..." Read more Straight Talk Wireless - Straight Talk/Walmart *** Straight Talk Wireless "My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick..." Read more Conrads Tire Express And Total Car Care - Tire Change Conrads Tire Express And Total Car Care "Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems..." Read more Knoxville Wholesale Furniture - Sagging mattress. Knoxville Wholesale Furniture "I bought around 6000.00 in furniture at Knoxville Wholesale furniture, at the Callahan Road, location. The mattress I purchased sagged in the middle. I kind of ignored it at first..." Read more Living Spaces - Sofa Review Living Spaces "I put a couch and a love seat from them 5 years ago. Lightly used but I just noticed an arm on the couch and an arm on the love..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more