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1.6

I cancelled service 2 weeks ago for a number I would no longer be needing. I followed the instructions and got confirmation that the phone was cancelled, and I followed the instructions to cancel the autopay, but it was not cancelled.

Today I see a pending charge on my bank statement for the next monthly charge so I call the help line. First I get someone on the line that cannot even confirm that the phone service was cancelled and she gives me the same number to call back, can't transfer me. I called back again and got another (non-American) who at least could confirm that the phone had been cancelled, but said the autopay was not.

I was then transferred to a "refund" department where I was again told that the autopay had not been cancelled and he would be glad to do it for me but because it had not been cancelled that they would not refund the charge for the phone no longer in service. He suggested I go to the bank and have them stop payment on the charge.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $50.

Preferred solution: Full refund.

Straight Talk Wireless Cons: Cancellation on website.

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MariaST

Hi WorldlyEmperorPenguin397. This is Maria from Straight Talk Wireless.

I read your post and am sorry youโ€™re having some problems. Allow us to review your account so we can provide you with a concrete resolution regarding your refund request. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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