Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

New Reviewer
1 comment

I am a longtime customer and today have been one of my worse day. I paid one of my accounts as I travel to work this morning while my child has been at home all day while I have been at work with out a phone service due to straight talk.

Let me clear this up yes she is old enough to be left alone by herself thats not the the issue is the weather have been severely bad . I have paid it but you all are having technical issues. It Jeep saying that my card has been decline when it have not. I have proof and documentation that my account have been charged $40.70 but I have no service.

Call customer service they hang up and dont try to help all they can tell me is my card decline and I have 2 options thats to get a air full card or wait 24 hrs. Before my service gets reactivated. Please tell me what kind of options is this when money have been taking from your account. I have talk with supervisor and they chose not to look into the situation Im currently on hold as I speak.

I have 3 accounts with you all and the customer service really do disappoint me.

I been on wait now for about 30 minutes. I know they are hoping I hang up but thats not going to happen because have a child at home alone without service due to straight talk technical issues that they are having with there system

User's recommendation: I do not recommend they customer service is rude.

Monetary Loss: $41.

Preferred solution: Apologies/ phone cut on . Customer service was very rude talking about I have servals decline which is a lie. I don’t know what technical issues that’s been going on with straight talk but it needs to be resolve quickly..

Straight Talk Wireless Cons: Refusal to help, Coustmer service sucks.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#2110787

Hi Victoria T Oul. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have encountered with our service. We understand that your previous experience was unpleasant. Give us another chance to make things right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

Straight Talk Wireless Reviews

  1. 460 reviews
  2. 280 reviews
  3. 148 reviews
  4. 82 reviews
  5. 40 reviews
Straight Talk Wireless reviews