I am a former T-Mobile customer. I am moving to an area where T-Mobile does not have coverage.
I was told Straight talk would work in that area. I called and spoke with a representative...press one for English....I pushed one and I get a knock off of a representative that is from another country that CAN NOT speak English and does NOT understand what I am asking...let alone help me fix my problem. They took my credit card information charged me over $80.00 and the sim cards I paid for DO NOT and WILL NOT work in my phones. I explained in detail what I needed and asked specifically if this would work...I was told YES!
I was also told to "cut" the regular sim card down to the same size as the micro sim card and that it would work. This did not work either. I said I will send the sim cards back and they said NO you can NOT get a refund.
On top of calling a SO CALLED American Company with HQ's in Miami I always get transferred out of country to someone who can NOT speak English. WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.
Product or Service Mentioned: Straight Talk Wireless Sim Card.
Monetary Loss: $85.