phone service customer service customer card number sim card money plan problem
1.0
Details
I tried paying my friend's phone online, and it did nothing. Customer service is very rude and dont know how to do their job. I spent an hour on the phone, talking to 4 different people (two of which were "floor managers") just to tell them nevermind, ill just go down...
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1 comment
MariaST
#993763

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#648350 Review #648350 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Internet Service Review from Walnut Creek, California

2.4
Details
My internet is either intermittent or none at all. I'm told I have to have 2 phones for them to help me. Why would I have two phones. Can't understand customer service. Shame on you for giving our jobs away to people that don't care. I'm lucky to get the internet 1 out of 5 tries. They are defiant rude and lie. Read the same script over and over.
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5 comments
MariaST
#986935

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Anonymous
#986507

You know, this company needs a place to sell its product. Walmart needs to back the customers on this one.

I live in a place that has one walmart and they continue to back straight talk. So I travel the 30 miles to do my shopping elsewhere. I have also been in contact with Google.

Obviously customer complaints are not enough to get the 3heads of the company to make drastic changes

So bypass customer service and work on walmart and Google. At least you can talk to someone and understand them.

MariaST
#988873
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

MariaST
#989306
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

MariaST
#990302
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number.

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Review
#638725 Review #638725 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Poor customer service

Billing Department Review

I am also a veteran. I recently realized that I have been charged a monthly fee by Straight Talk Services. Two years and $2600 of fraudulent charges later my bank USAA will not go after them. I wonder what the connection is with service men and women being targeted?
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Review
#638356 Review #638356 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Need to unlock phone so I can ad this device "Samsung SM-S765C" with a Verizon compatible service link. Have called tech support 4 times and was informed that in order to unlock phone, I needed to have an activated line. Because I purchased an new phone from the...
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1 comment
MariaST
#983595

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#634907 Review #634907 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Straight Talk trac Phone

Unlimited Data Plan Review

I've only been using Straight talk for 2 months now and I have to say, having wifi is way better. I have the unlimited plan for $45 a month but it sucks to have your youtube video buffer every 5 seconds. It also takes long to load Facebook and Instagram. I would not wanna pay $45 monthly if my unlimited data is always slow.
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Review
#633514 Review #633514 is a subjective opinion of poster.
Reason of review
Bad quality

Phone Service Transfer Review

Have a straight talk phone was a gift they will not transfer my existing service with straight talk to this phone. say it was not properly scanned
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Review
#627162 Review #627162 is a subjective opinion of poster.

Over billed me | Straight Talk Wireless review from Murrieta, California

I received my bill on my credit card and noticed they had billed me twice in a matter of one week. I tried for one hour to get a live person to answer their customer service number - finally a human answered and after explaining my problem, they found that they had in fact billed me twice, but had to transfer me to a different person for a refund. This refund person wanted the number on the back of my cell phone (which I was trying to find) and they then disconnected me. I then tried to call back, but of course no human answered the phone, only a recording of options - none of which was to talk with a live person in the billing department. Now what?
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1 comment
MariaST
#975671

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#625815 Review #625815 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$31

Straight Talk Wireless - Cell Phone Review from Mountain View, California

1.0
Details
This company is a straight scam. My daufhters phone broke. She had the warranty. She called them, they sent a vox and she packed up her phone and shipped it out. The "replacement" phone they sent was bunk and disnt even work. When she called they jad no record of her phone or the replacement phone. And they wouldnt send her phone back. Wth? In the meanwhile her account got hacked and they refused to do anything. Oh but they still wanted the monthly payment. For what? Scam scam scam.
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1 comment
MariaST
#974534

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#624608 Review #624608 is a subjective opinion of poster.
Reason of review
Warranty issue
1.8
Details
I have had straighttalk as my service providrr for 6 yrs now and i used to brag about it...recommend it...and loved it...BUT...My service is eorse than ever...continuious dropped calls...and NUMEROUS TIMES ON All CALLS I MAKE...My Internet is HORRIFIC...Constantly...
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1 comment
MariaST
#969364

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#616615 Review #616615 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.3
Details
I spent $100 on a mobile hotspot, and $50 for a 5gb plan. After going on vacation and comeing home my balance was @ 0gb. I called to complain, i was told i need to refill because it shows my data was being used. If i wasn't home, who was using it? I'm beyond livid! I...
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1 comment
MariaST
#969396

Hi!

We apologize for the inconvenience.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.

Maria

Straight Talk Wireless

Review
#614491 Review #614491 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Poor customer service