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Straight Talk Wireless review in Carlsbad, California: Not worth the few dollar monthly savings

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.0
Details
Better Business bureau needs to get on this problem definitely they charge for unlimited service and can't deliver they don't reimburse any one and they should have to
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1 comment
MariaST
#1752910

Hi. This is Maria from Straight Talk Wireless.

We apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1662876 Review #1662876 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Keep hanging up on me
  • Support services
  • Service
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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3 comments
MariaST
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1374044 Review #1374044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
  • Service until i needed help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Tags
  • Straight talk cell phones
  • Unreachable Customer Service
They are not offering any services to areas hit by Hurricane Florence like other phone carriers are offering. That’s just sad and greedy.
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2 comments
MariaST
#1578368

Hi ToweringAnteater. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368245 Review #1368245 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
STraight talk sucksssss! I have waisted atleast a week of my life on the phone with there customer service which is just a bunch of overly nice people pointing fingers at each other never fixing the problem just wasting my time and telling me to call back later. The...
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6 comments
Anonymous
#1577703

Good Luck changing services. I have been trying for weeks and they won't unlock my phone, even though I met the criteria over a year ago. Straight talk sucks!!!

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Review
#1364516 Review #1364516 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Landline Phone Review from Bakersfield, California

2.5
Details
I have a home device that I paid almost $86 I have had this home straight talk for about 2 yrs 3 months after having this device 3 monthes it started giving me problems it is constantly dropping calls n sometimes I can't even call out I have called over 10 times n I asked to have it replaced within my 1 yr warrenty n I was told it wasn't nessecary the only reason I still have is cause I only pay 15 a month unlimited call anywhere in US they keep reprograming but still having issues it keeps dropping calls n the worst times especially durring emergiencies I have called n called customer service n when I ask to speak to a supervisor coincidently I am told I'm already speaking to the only manager thats y I was transfered funny thing is I never was transferred I ask for their supervisor n I'm told they are incharge this is the worst customer service ever n the worst company I have looked every where on line for corparate number its all the same number straight to phillipines only thing that may b direct to corparate is the address but hello I'm not traveling to miami to complain but if I would have known this from the begining I would not have spent almost 100 dallors for this device but needed something right away w cheap payments I can't change my number due to the many docters I would have to call n I can't lose contact or afford to but at first this was awesome n a godsend but know its getting to where its more trouble than its worth no I don't want to email anyone but I would like a actual number to speak to some one directly not in the phillipines I don't want a apology I want a replacement yes its been 2 yrs but they should have replaced me device when I asked within my 1st yr n no I WOULD NOT RECOMEND STRAIGHT TALK. If straight talk wants to right their wrong email me vrdelgadillo@gmail.com
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1 comment
MariaST
#1203511

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#906484 Review #906484 is a subjective opinion of poster.
Product
Landline Phone
Reason of review
Bad quality
I bought this pre-paid for my grandson who needs a phone asap for his Knott's Berry Farm trip tomorrow and I can't activate it. Im having the worst time I am so frustrated I wish I didn't waste my money on it. Do yourself a favor and don't buy one of these phones. Im...
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1 comment
MariaST
#1194102

Hi. I’m Maria from Straight Talk Wireless.

To better assist you in resolving your issue, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#893618 Review #893618 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Service
  • New potential customer experience
Reason of review
COULD NOT DO A SIMPLE ACTIVITATION
Loss
$76
Preferred solution
Full refund

Straight Talk Wireless - Customer Care Review from Mountain View, California

I order a new phone i payed for it well i gave the guy who took order my address more than 5 times well he didnt give fedx my apt number so i cant get my phone inless i travel 100 miles to fedx office to pick it up i called straight talk and the lady i talk to refused to call fedx to give them my correct address. I faxed the head straight talk a letter. Geting ready to call her on phone
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1 comment
MariaST
#1171701

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#863413 Review #863413 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Straight Talk Wireless - Internet Service Review from San Mateo, California

2.0
Details
DATA SHORTINGMain gripe with their 5gb data plan, you pay for 5 but you actually only get 4 gb when it slows down to 2g. Can verify using ST's data usage app and comparing against actual usage using My Data Manager app and built in Samsung Data Usage.
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1 comment
MariaST
#1177246

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#854128 Review #854128 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised