I had been a Straighttalk user for the past couple of years with very little issues with their services until I baught their Android phone. I went on the internet and looked at tethering my Android to my laptop. I had checked out a few websites that had offered a free...
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201 comments
Anonymous
#1734825

Boost Mobile is same price (if you count the cost of HASSLE) and they have an amazing hotspot service that comes with their plans. Makes you wonder how much straighttalk is gouging us.

I mean UNLIMITED HIGH-SPEED DATA... that's exactly what it says yet it is in no sense of the word unlimited. It does say speeds may slow during busy times but that is understandable. CUTTING service because of use of an already purchased product is unbelievable, sad and oh so unprofessional.

Congratulations Straighttalk executives, you officially has THE WORST service that offers "unlimited" data.

You are sad and greedy and hide behind terms of service YOU HAVE TO USE THE INTERNET TO VIEW. I hope you treat your employees better than your customers but for some reason I highly doubt that.

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Review
#326590 Review #326590 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service

Update by user Mar 04, 2016

I cleaned the office and discarded the two $30 cards. I have done much better than straight talk with my current carrier.

Thank you Straight Talk for getting me to look for a better plan.

Savings $40 per month on two phones for 3 years. Thanks again.

Update by user Nov 22, 2015

I have decided that...

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53 comments
Anonymous
#1623828

Straigh Talk selling a $30 card to be used on straight talk phones which is any phone that a straight talk SIM card is inserted but the cards can't be used is FALSE ADVERTIVEMENT

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Resolved
Review
#395188 Review #395188 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Loss
$60
1.0
Details
Better Business bureau needs to get on this problem definitely they charge for unlimited service and can't deliver they don't reimburse any one and they should have to
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1 comment
MariaST
#1752910

Hi. This is Maria from Straight Talk Wireless.

We apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1662876 Review #1662876 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Service
  • Keep hanging up on me
  • Support services
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones

Not worth the few dollar monthly savings | Straight Talk Wireless review from Carlsbad, California

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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1 comment
MariaST
#1793715

Hi. This is Maria from Straight Talk Wireless.

We are sorry if you had terrible experience with our customer service. Is your phone now working? If not, let us help you out. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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3 comments
MariaST
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1374044 Review #1374044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
  • Good until you need help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Tags
  • Straight talk cell phones
  • Unreachable Customer Service
STraight talk sucksssss! I have waisted atleast a week of my life on the phone with there customer service which is just a bunch of overly nice people pointing fingers at each other never fixing the problem just wasting my time and telling me to call back later. The...
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6 comments
Anonymous
#1577703

Good Luck changing services. I have been trying for weeks and they won't unlock my phone, even though I met the criteria over a year ago. Straight talk sucks!!!

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Review
#1364516 Review #1364516 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
They are not offering any services to areas hit by Hurricane Florence like other phone carriers are offering. That’s just sad and greedy.
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2 comments
MariaST
#1578368

Hi ToweringAnteater. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368245 Review #1368245 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** bastards sent test advising credit card was expiring. I went online to update. The transaction was refused. Twice. Said CALL STRAIT TALK. I did. Took 45 mminutes. Explained and gave the new credit card info. Agent cancelled my service and never used the new card -...
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2 comments
MariaST
#1121883

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#802443 Review #802443 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
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Black out in Kern County - Straight Talk Wireless review
Nov 12,2015 we had a black out in Kern County, AT&T tower down, and after speaking 8 to straight talk representative I was told the SIM card went bad and we are linked to their tower. I was to receive another within 2 days, reference number 1124673313. Nov 16,...
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1 comment
MariaST
#1067370

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#737642 Review #737642 is a subjective opinion of poster.
Cons
  • Language issues with customer service
  • Customer service experience
  • Way i was treated
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
Tags
  • Android phone