Straight Talk Wireless - Mobile Phone Service Review from San Mateo, California

My son's telephone 573/ 431-4946 has been teethered to several other phones. computers...they have been sharing nude pictures that disappear.. I know this is supposed to be illegal...He gas a password in his phone..so I cant access. can u Please help me Stop this it is very upsetting..ty
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1 comment
MariaST
#1154825

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#842010 Review #842010 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Review in Telecommunications category from Mountain View, California

Why pay an extra 10 bucks to get slower service? It was faster with 45 .
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1 comment
MariaST
#1154827

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#841970 Review #841970 is a subjective opinion of poster.
Reason of review
Bad quality

Horrible, horrible, customer service | Straight Talk Wireless review from Aptos, California

I've had some of the worst scenarios with customer service with Straight Talk, even when being sent to their "hot line" and talking to "managers". I started having trouble with my phone and and couldn't get data and online. I called customer service and they gave me a completely different APN setting, which didn't work. They had no idea why. I called several days later, and they gave me the same APN setting, which still didn't work. I was getting frustrated and they promised me two weeks "unbilled service" for my troubles. The next day I was billed the full amount. Called a week later and got the customer service "hot line" with some numskull who couldn't even access my records. Called 10 minutes later and got the elevated customer service and he gave me a different APN settings which were (guess what) different than the other two guys. This one Worked and I finally got data. Then I asked him about the billing issue and he said that yes, I should get two weeks free service, but he couldn't deal with it because I had automatic billing and did I want to *** the automatic billing so I could get the free two weeks. Oh, but I would have to call back later to do it. Horrendous, horrendous customer service!
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3 comments
Anonymous
#1159613

You are absolutely right, ridiculously awful customer service. They sell you defective equipment and then expect you to go without phone service for weeks while you mail them their defective phone to fix.

Unbelievable that a company would even suggest such a thing. They need to start being fined by consumer protection.

MariaST
#1159746
@Anonymous

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

MariaST
#1152442

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#839198 Review #839198 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
1.0
Details
I received a hand-me-down phone recently, an ANDROID, from a friend who decided to switch product & services (from STRAIGHT TALK to a different service using an iPhone). First of all, I went to Wal-Mart to activate with STRAIGHT TALK. Wal-mart said that I needed to...
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Review
#831841 Review #831841 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Billing practice
  • New potential customer experience
Reason of review
Poor customer service
Tags
  • Crooked Straight Talk

New phone wont work? | Straight Talk Wireless review from Georgetown, California

Baught a new phone yesterday and a 45.00 service plan. Transferred service and my same number to the new phone. It took over an hour then once it was done I couldnt send a text or call anyone? I was on phone with a straight talk person for more than an hour. She said it should start up last night. This morning still nothing?? Then a few minutes ago I contacted Straight Talk Tech dept. for help. They said they could help me, but what was I willing to pay. I spent almost $200.00 on phone plus the card. Ive spent enough and Im not paying for help they should be doing for free. Thats B.S. Mary
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1 comment
MariaST
#1139134

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#823019 Review #823019 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Arcadia, California

I had Straight Talk for years and was disappointed with the service. if you call they will use American names if the service is horrible, but if you lie and say you would like to tell their supervisor as well you will hear their real names. If female repetitive answers the phone, hang up immediately. They have proven to be severely incompetent.
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1 comment
MariaST
#1138982

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#822619 Review #822619 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.0
Details
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** look smart by comparison - Straight Talk Wireless review
*** bastards sent test advising credit card was expiring. I went online to update. The transaction was refused. Twice. Said CALL STRAIT TALK. I did. Took 45 mminutes. Explained and gave the new credit card info. Agent cancelled my service and never used the new card -...
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2 comments
MariaST
#1121883

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#802443 Review #802443 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
1.5
Details

Update by user Mar 17, 2016

Well, after I paid on March 1st, for the month of March, they claimed My renewal date was going to be extended to April 12th, to make up for the 12 days of paid service I lost when they claimed my debit card went "bad", which was a LIE.

Today I get an email saying I wi...

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1 comment
MariaST
#1120244

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#800217 Review #800217 is a subjective opinion of poster.
Cons
  • Illegal deactivation
Reason of review
need my ophone reactivated
Loss
$45
Preferred solution
Deliver product or service ordered
1.8
Details
I have the same problem. Straight Talk said that they "COULD NOT" unlock my phone. They connected me to their "Unlock Dept" (some where overseas) - the guy was hard to understand, but, basically he told me that the software program they use to unlock the Samsung S4...
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1 comment
MariaST
#1106129

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#783100 Review #783100 is a subjective opinion of poster.
Pros
  • It was cheaper
Cons
  • Inability to unlock their smartphones
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Samsung S4
  • Unlock Code

Straight Talk Wireless - Service Transfer Review from Oakland, California

1.0
Details
Can never make a call or connect to the net in my area the *** customer support was over seas not to mention i lost my old number cause they couldnt transfer like they claim. Its a *** joke how they run their company
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1 comment
MariaST
#1108326

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#779502 Review #779502 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service