1.0
Details
For three months Straighttalk has been trying to return data service to my iPhone 5s. Along with T-Mobile, they said, "We can't do anything else; you need a new phone." All along they've ensured me they'd credit me for all the useless data cards I'd been praying for....
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2 comments
Lynley
#1102924

STILL waiting... I emailed you, Maria.

Yeah, JUST LIKE STRAIGHTTALK: Make PROMISES you NEVER INTED TO KEEP.

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Review
#778841 Review #778841 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Service Transfer Review from Hemet, California

1.8
Details
ABSOLUTELY HORRIBLE!! They will NOT stand behind their service. They require you to buy a $45 service plan, and then when their data Bring-Your-Own-Phone service won't transfer over, they keep telling you (for 4 MONTHS FOR ME) they'll credit you "at the end of your service plan," BUT THEN SAY, "It's against our policy to refund Data Service." If you're stuck for the month with NO DATA, as I was, make sure you: 1. write down the dates you contact them; 2. Write down their "Straighttalk Reference" or "Straighttalk Interaction Number;" 3. Ask EACH AND EVERY REP their full name & number and WRITE IT DOWN; 4. Repeat numerous times, "You are specifically notating my file to say, 'Credit is promised to this customer for ALL the time this customer has not had DATA SERVICE." As soon as they tell you, "We don't give our customers any Data Credit, even if it's our fault our BYOP SIM cards don't work," IMMEDIATELY request your money back and SWITCH to another carrier! It only gets worse. You'll keep paying month after month for DATA SERVICE you'll never receive, although they'll keep saying, "Our BYOP service always works with any phone, which is why WE GIVE NO CREDIT FOR DATA SERVICE YOU SAY ISNT WORKING." ...even though it doesn't work.. iPhone 5c, on T-Mobile network. I gave the iPhone back to my son, he is still using it problem free with T-Mobil. I bought a new iPhone 5s, which they told me to do ("Ma'am, we can't fix this phone even with T-Mobile's help so you need to buy a new phone"). It STILL didn't work. I told THEM, "I'm changing the SIM to AT&T." I've had no trouble since. Fools; I fixed my own problem with the new iPhone, at least. Bottom line: DONT WASTE YOUR MONEY!!! Go to your local GAMESTOP and see what they have.
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3 comments
Lynley
#1101898

And I, not "u."

MariaST
#1101873

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Lynley
#1101897
@MariaST

Okay; I'm right here. I just sent you an email -WITH my phone number and u still have heard nothing from you. Hello?

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Review
#778772 Review #778772 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Bad quality
1.0
Details
Need to unlock phone so I can ad this device "Samsung SM-S765C" with a Verizon compatible service link. Have called tech support 4 times and was informed that in order to unlock phone, I needed to have an activated line. Because I purchased an new phone from the...
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1 comment
MariaST
#983595

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Review
#634907 Review #634907 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Straight Talk trac Phone

Contact Straight Talk Wireless Customer Service

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Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
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