1.0
Details
For three months Straighttalk has been trying to return data service to my iPhone 5s. Along with T-Mobile, they said, "We can't do anything else; you need a new phone." All along they've ensured me they'd credit me for all the useless data cards I'd been praying for....
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2 comments
Lynley
#1102924

STILL waiting... I emailed you, Maria.

Yeah, JUST LIKE STRAIGHTTALK: Make PROMISES you NEVER INTED TO KEEP.

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Review
#778841 Review #778841 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless - Service Transfer Review from Hemet, California

1.8
Details
ABSOLUTELY HORRIBLE!! They will NOT stand behind their service. They require you to buy a $45 service plan, and then when their data Bring-Your-Own-Phone service won't transfer over, they keep telling you (for 4 MONTHS FOR ME) they'll credit you "at the end of your service plan," BUT THEN SAY, "It's against our policy to refund Data Service." If you're stuck for the month with NO DATA, as I was, make sure you: 1. write down the dates you contact them; 2. Write down their "Straighttalk Reference" or "Straighttalk Interaction Number;" 3. Ask EACH AND EVERY REP their full name & number and WRITE IT DOWN; 4. Repeat numerous times, "You are specifically notating my file to say, 'Credit is promised to this customer for ALL the time this customer has not had DATA SERVICE." As soon as they tell you, "We don't give our customers any Data Credit, even if it's our fault our BYOP SIM cards don't work," IMMEDIATELY request your money back and SWITCH to another carrier! It only gets worse. You'll keep paying month after month for DATA SERVICE you'll never receive, although they'll keep saying, "Our BYOP service always works with any phone, which is why WE GIVE NO CREDIT FOR DATA SERVICE YOU SAY ISNT WORKING." ...even though it doesn't work.. iPhone 5c, on T-Mobile network. I gave the iPhone back to my son, he is still using it problem free with T-Mobil. I bought a new iPhone 5s, which they told me to do ("Ma'am, we can't fix this phone even with T-Mobile's help so you need to buy a new phone"). It STILL didn't work. I told THEM, "I'm changing the SIM to AT&T." I've had no trouble since. Fools; I fixed my own problem with the new iPhone, at least. Bottom line: DONT WASTE YOUR MONEY!!! Go to your local GAMESTOP and see what they have.
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3 comments
Lynley
#1101898

And I, not "u."

MariaST
#1101873

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Lynley
#1101897
@MariaST

Okay; I'm right here. I just sent you an email -WITH my phone number and u still have heard nothing from you. Hello?

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Review
#778772 Review #778772 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Bad quality
Bought phone and card walmart tried to transfer old# after 3 days call and they say virginmobile didn't release . ( could of email ... I got sales emails right away from straighttalk. but not account info) So had to reup old phone 35 dollars . call straight talk they...
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1 comment
MariaST
#1096487

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#771615 Review #771615 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Service lack of
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Palmdale, California

I just bought a samsung galaxy s5 from wal-mart for straight talk its almost been 5 days & they cant seem to get it ported. 3 days ago i was told by a supervisor that my ticket was escslated & they were going to have to do it manually & my phone would forsure be on by 7am the next morning. All i get when i call is an attitude from the customer service people & they treat me like im an ***, one actually called me a liar when i corrected him because he was saying exactly what i was told the day before only he was saying it happened that morning not the day before. I dont get the problem my number was a straight talk number to begin with if they have a byof program there should be some way to prevent the companies whose towers they use from doing this to their customers & really they should take into acct what not having a phone costs some people. This is not the first issue i've had with them & i always have to fight to even get credited for the days my phone didnt work. I hate straight talk now they have cost me to much & im stuck with this phone because wal-mart wont refund open box electronics unless they are defective & they try them out at returns.
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1 comment
MariaST
#1096485

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#770336 Review #770336 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
2.9
Details
I ordered a $45.doller unlimeted service plan over the phone threw straight talk. I was reactivating a phone. And the phone number that was in the phone was 8654120470 and the plan went to that number but not my phone .they gave the number to someone else cause phone...
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2 comments
MariaST
#1127643

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#761550 Review #761550 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
I used ST in the past plus my wife currently has straight talk and when I put her chip into my phone it works. Therefore, I purchased a BYOP kit with a $45 plan. When I activated the service there was a problem. After 3 day an over 5 hours on the phone being...
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1 comment
MariaST
#1085485

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#760129 Review #760129 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Pricing issue

Bad Phone replacement | Straight Talk Wireless review from San Bruno, California

I am straight talk user for more than an year. I bought Samsung s4 from straight talk and it’s not working. I send the phone to straight talk for replacement on Nov 25, 2015. I was told that I will be getting my phone in 3-5 days. I dint get the phone even after 15 days. I am calling and chatting with customer care from past 2 weeks. One day I will be told that the phone is shipped Other day I will be told that the phone is out of stock and will receive in 3-5 days.
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1 comment
MariaST
#1077580

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#749517 Review #749517 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service

Straight Talk Wireless - Phone Service Review from Mountain View, California

2.2
Details
Straght talk. Is a piece of ***, not just the phone, but also the service and customer service.. We are traveling, but have lost ALL service Due to the fact that this "nation wide" service IS NOT a nation wide company at all.. But instead of refunding my money for 21days of unused service.. Im told its not company police, but tbey can givr me credit.. Credit that no other company will honor, credit that will be useless to me, cause if i leave this company, i wont be back.. One person offered me another phone, IF i send them this one,( with no way to back up any of my contacts), it would only take 2 weeks for delivery.. Another person says that cant be done.. All i want isy money refunded, so i can find another company, that works and they will work with me not make excuses..
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1 comment
MariaST
#1072147

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#741116 Review #741116 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Black out in Kern County - Straight Talk Wireless review
Nov 12,2015 we had a black out in Kern County, AT&T tower down, and after speaking 8 to straight talk representative I was told the SIM card went bad and we are linked to their tower. I was to receive another within 2 days, reference number 1124673313. Nov 16,...
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1 comment
MariaST
#1067370

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#737642 Review #737642 is a subjective opinion of poster.
Cons
  • Language issues with customer service
  • Customer service experience
  • Way i was treated
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
Tags
  • Android phone
3.0
Details
My straight talk for the most part us great. However when straight talk sent me a txt a few months back it read I was qualified for the 5g. I bought a new straight talk phone that was 5g compatible (LG Lucky) but yet it still says 3g in my status bar. Also when I...
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1 comment
MariaST
#1064205

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#734647 Review #734647 is a subjective opinion of poster.
Reason of review
my upgraded phone, 5g still reads 3g in my status bar.