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Straight Talk Wireless in San Bruno, California - Bad Phone replacement

I am straight talk user for more than an year. I bought Samsung s4 from straight talk and it’s not working. I send the phone to straight talk for replacement on Nov 25, 2015. I was told that I will be getting my phone in 3-5 days. I dint get the phone even after 15 days. I am calling and chatting with customer care from past 2 weeks. One day I will be told that the phone is shipped Other day I will be told that the phone is out of stock and will receive in 3-5 days.
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1 comment
MariaST
#1077580

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#749517 Review #749517 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Reason of review
Poor customer service
Straight talk turned my phone off because they said I had called hotline numbers which is not true. I have been with this company for over a year and practically the whole time I have had trouble with them. I thought they would be easier and more in line with my budget...
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10 comments
Anonymous
#1428412

after getting into an argument with one of the representatives she shut my phone off after I've had it for 3 years and said that route was reported stolen when she knows it wasn't you so do I cuz I've had this phone for over 3 years she just did it to be spiteful and no one there will help me to get it turned back on

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Review
#242979 Review #242979 is a subjective opinion of poster.
Loss
$150

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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