I bought this pre-paid for my grandson who needs a phone asap for his Knott's Berry Farm trip tomorrow and I can't activate it.Im having the worst time I am so frustrated I wish I didn't waste my money on it. Do yourself a favor and don't buy one of these phones. Im...
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1 comment
MariaST
#1194102

Hi. I’m Maria from Straight Talk Wireless.

To better assist you in resolving your issue, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#893618 Review #893618 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Service
  • New potential customer experience
Reason of review
COULD NOT DO A SIMPLE ACTIVITATION
Loss
$76
Preferred solution
Full refund
1.0
Details
I received a hand-me-down phone recently, an ANDROID, from a friend who decided to switch product & services (from STRAIGHT TALK to a different service using an iPhone). First of all, I went to Wal-Mart to activate with STRAIGHT TALK. Wal-mart said that I needed to...
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Review
#831841 Review #831841 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Billing practice
  • New potential customer experience
Reason of review
Poor customer service
Tags
  • Crooked Straight Talk

New phone wont work? | Straight Talk Wireless in Georgetown, California

Baught a new phone yesterday and a 45.00 service plan. Transferred service and my same number to the new phone. It took over an hour then once it was done I couldnt send a text or call anyone? I was on phone with a straight talk person for more than an hour. She said it should start up last night. This morning still nothing?? Then a few minutes ago I contacted Straight Talk Tech dept. for help. They said they could help me, but what was I willing to pay. I spent almost $200.00 on phone plus the card. Ive spent enough and Im not paying for help they should be doing for free. Thats B.S. Mary
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1 comment
MariaST
#1139134

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#823019 Review #823019 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service

They can't even activate a phone they sold without hangups?! | Straight Talk Wireless in Modesto, California

I've been a loyal Straighttalk customer for years and even recommended them repeatedly to everyone, until the first time I had to call their customer service. It literally took 3 calls wherein I had to be put on hold several times for the issue to be resolved. I assumed it was an isolated incident. I was wrong. I've had a few issues now, usually having to do with bill payment problems and activation errors, and I can tell you that I have never once had an issue that it didn't take multiple calls to resolve, and some were never resolved because their customer service representatives are so poorly trained and have so many issues answering simple basic question. This last one, though, really was the last straw. They can't even activate a cell phone they sold without hangups! I will now be telling everyone I know to AVOID! AVOID! AVOID! I've had them for years and I'm not even sticking with them. Any service is better than this one.
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Review
#421244 Review #421244 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Loss
$45

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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