State: California Product: Straight Talk Wireless Customer Care Clear all filters (5 of 135 reviews match)
filters
State:
City:
Show
Product:

Straight Talk Wireless in Carlsbad, California - Not worth the few dollar monthly savings

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
View full review
Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
View full review
1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Keep hanging up on me
  • Support services
  • Service
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
View full review
3 comments
MariaST
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1374044 Review #1374044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
  • Service until i needed help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Tags
  • Straight talk cell phones
  • Unreachable Customer Service
They are not offering any services to areas hit by Hurricane Florence like other phone carriers are offering. That’s just sad and greedy.
View full review
2 comments
MariaST
#1578368

Hi ToweringAnteater. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1368245 Review #1368245 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Customer Care Review from Mountain View, California

I order a new phone i payed for it well i gave the guy who took order my address more than 5 times well he didnt give fedx my apt number so i cant get my phone inless i travel 100 miles to fedx office to pick it up i called straight talk and the lady i talk to refused to call fedx to give them my correct address. I faxed the head straight talk a letter. Geting ready to call her on phone
View full review
1 comment
MariaST
#1171701

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#863413 Review #863413 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

  1. 332 reviews
  2. 216 reviews
  3. 128 reviews
  4. 65 reviews
  5. 26 reviews
Straight Talk Wireless reviews