State: California Product: Straight Talk Wireless Service Transfer Clear all filters (5 of 45 reviews match)
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Straight Talk Wireless - Service Transfer Review from Oakland, California

1.0
Details
Can never make a call or connect to the net in my area the *** customer support was over seas not to mention i lost my old number cause they couldnt transfer like they claim. Its a *** joke how they run their company
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1 comment
MariaST
#1108326

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#779502 Review #779502 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service

Straight Talk Wireless - Service Transfer Review from Hemet, California

1.8
Details
ABSOLUTELY HORRIBLE!! They will NOT stand behind their service. They require you to buy a $45 service plan, and then when their data Bring-Your-Own-Phone service won't transfer over, they keep telling you (for 4 MONTHS FOR ME) they'll credit you "at the end of your service plan," BUT THEN SAY, "It's against our policy to refund Data Service." If you're stuck for the month with NO DATA, as I was, make sure you: 1. write down the dates you contact them; 2. Write down their "Straighttalk Reference" or "Straighttalk Interaction Number;" 3. Ask EACH AND EVERY REP their full name & number and WRITE IT DOWN; 4. Repeat numerous times, "You are specifically notating my file to say, 'Credit is promised to this customer for ALL the time this customer has not had DATA SERVICE." As soon as they tell you, "We don't give our customers any Data Credit, even if it's our fault our BYOP SIM cards don't work," IMMEDIATELY request your money back and SWITCH to another carrier! It only gets worse. You'll keep paying month after month for DATA SERVICE you'll never receive, although they'll keep saying, "Our BYOP service always works with any phone, which is why WE GIVE NO CREDIT FOR DATA SERVICE YOU SAY ISNT WORKING." ...even though it doesn't work.. iPhone 5c, on T-Mobile network. I gave the iPhone back to my son, he is still using it problem free with T-Mobil. I bought a new iPhone 5s, which they told me to do ("Ma'am, we can't fix this phone even with T-Mobile's help so you need to buy a new phone"). It STILL didn't work. I told THEM, "I'm changing the SIM to AT&T." I've had no trouble since. Fools; I fixed my own problem with the new iPhone, at least. Bottom line: DONT WASTE YOUR MONEY!!! Go to your local GAMESTOP and see what they have.
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3 comments
musesmaker
#1101898

And I, not "u."

MariaST
#1101873

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

musesmaker
#1101897
@MariaST

Okay; I'm right here. I just sent you an email -WITH my phone number and u still have heard nothing from you. Hello?

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Review
#778772 Review #778772 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Bad quality
Bought phone and card walmart tried to transfer old# after 3 days call and they say virginmobile didn't release . ( could of email ... I got sales emails right away from straighttalk. but not account info) So had to reup old phone 35 dollars . call straight talk they...
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1 comment
MariaST
#1096487

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#771615 Review #771615 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Cons
  • Service lack of
Reason of review
Poor customer service
I used ST in the past plus my wife currently has straight talk and when I put her chip into my phone it works. Therefore, I purchased a BYOP kit with a $45 plan. When I activated the service there was a problem. After 3 day an over 5 hours on the phone being...
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1 comment
MariaST
#1085485

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#760129 Review #760129 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Pricing issue
I saw a good deal for an unlocked iPhone 5 on eBay so I purchased it with the intention of transferring my current phone and number (iphone 4s unlocked) over to this. This was a terrible idea. First, Walmart didn't have the nano sim cards sold individually, only in a...
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1 comment
MariaST
#875891

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

Review
#518738 Review #518738 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Loss
$54

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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