State: California Product: Straight Talk Wireless Sim Card Clear all filters (5 of 79 reviews match)
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Just please avoid Straight Talk from miles! They have a really bad customer service policy. They are rude and dumb. Never ever use them again. They cost us loosing my business number and two weeks of service. We have been lied to that once their new SIM arrives we will...
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4 comments
Anonymous
#926270

Amazingly after all the wasted time over phone-calls, only a post here enabled to get my disappointment heard. Finally Straight Talk agreed to refund my lost credit. Does not justify or compensate of my lost business phone number and it is sad that they only started taking me seriously after a bad review post...well, at least they show some sort of understanding now.

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Review
#578065 Review #578065 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Reason of review
Poor customer service

Straight Talk Wireless in San Jose, California - Horrible Customer Service

After 8 chat sessions, talking to 9 customer service agents on the phone and purchasing 2 SIM activation kits I am still unable to get my service setup. They are shipping me a new SIM card today but I just saw from the confirmation that they sent out the wrong type. After talking to FOUR more agents, I cannot get them to ship the correct one until I receive the wrong one and read them the serial number. The customer service agents at Straight Talk ARE THE WORST I've ever encountered. They are slow, do not speak English very well and quite often just "drop" the call.
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2 comments
MariaST
#840501

Hi, this is Maria with Straight Talk Wireless. I read your post and am sorry that you are having problems.

Please send me your contact information to the following email address ST.CorpResolutionTeam@straighttalk.com. We can help you get the problem resolved right away.

Please include your name, phone serial number or cell phone number. Just copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

MariaST
#839528

Hi! My name is Maria, and I work with Straight Talk Wireless.

I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away.

Please copy and paste your comments from the blog and include it in your email. Email your info to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

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Review
#509149 Review #509149 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Loss
$75
Tags
  • deactivated sims
Resolved

Update by user Mar 04, 2016

I cleaned the office and discarded the two $30 cards. I have done much better than straight talk with my current carrier.

Thank you Straight Talk for getting me to look for a better plan.

Savings $40 per month on two phones for 3 years. Thanks again.

Update by user Nov 22, 2015

I have decided that...

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53 comments
Anonymous
#1623828

Straigh Talk selling a $30 card to be used on straight talk phones which is any phone that a straight talk SIM card is inserted but the cards can't be used is FALSE ADVERTIVEMENT

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Review
#395188 Review #395188 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Loss
$60

Update by user Jul 26, 2012

update: after the second sim card did not fix the problem they unregistered the card. I was without a phone for a day and a half while I waited for a sim card to be overnighted.

When it got here my phone worked for 12 hours before they deactived it. I had to call...

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Review
#327015 Review #327015 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
this all started at the end of june. service was great/perfect before then. #1) I GOT A NEW PHONE AT WALMART, AND THE "WRONG SIM" WAS IN IT, AND I HAD TO WAIT A WEEK TO HAVE A WORKING PHONE SO THEY COULD SEND ME A NEW ONE. #2) I SPEND 10-15 HOURS ON THE PHONE...
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2 comments
Anonymous
#956445

The most valuable thing in life is TIME!

Straight talk doesn't care about your TIME,

Straight talk SUCKS

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Review
#253621 Review #253621 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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