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I tried getting into my account to pay next months bill and couldnt find my phone on dashboard. So tried everything i could think of to try to link my phone with my account.

Couldnt get it. So tried tech support. They said its a problem with my email but he can fix it and he sent me a new password. It said invalid password.

Strike 1. Got ahold of him again so he resent me a new password to get into my account and then when i tried it and again invalid password. Strike 2. He dropped my chat so thought give straight talk 1 last chance.

Different person this time a woman. I told her the problems and she said no problem she can help. She sent me a 3rd email with password change. I asked her to hold well i checked it and sure enough invaid password.

This time i sent her the password and said now you try. She couldnt get in either. So she wanted me to set up a new email address. Im not setting up a new email just for a phone.

It shouldnt be this hard. So that was strike 3. Im done. I asked about getting my money back for the useless phone they sold me.

She said yes i can help you with that. She gave me a number and a pin so i could get a refund. The number she gave me was a totally different dept. Wtf.

Couldnt even get that right. They put me on hold for 20 min. I give up. Glad it was just 1 phone was going to switch the whole family over.

No way now. I had 1 years ago. Had it for years. Even told friends about it.

Thats done now. Will tell everyone to stay away.

Product or Service Mentioned: Straight Talk Wireless Technical Support.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 14.
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