Alabaster, Alabama
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Warranty
Website
1 comment

I BOUGHT MY REFILL CARD ONLINE ENTERED MY NUMBER AND YES IT WAS THE RIGHT NUMBER I PAID FOR IT AND THOUGHT THAT WAS THE END. THE NEXT MORNING I HAVE NO SERVICE.

COME TO FIND OUT THEY HAVE PUT IT ON THE WRONG ACCOUNT AND TELLS E THERE IS NOTHING THAT CAN BE DONE WHEN I ASK FOR A SUPERVISOR HE SAID FOR THEM TO TEL ME HE WAS TOO BUSY BUT THERE ISNT ANYTHING TO BE DONE . NOT MY FAULT THEY OUT IT ON THE WRONG ACCOUNT SO I AM OUT 50 BUCKS !!

THEY SUCK!!! THEY ARE HORRIBLE

Reason of review: Poor customer service.

Monetary Loss: $52.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Cons: Being lied to, Misleading terms of service, Customer service staff, Rudeness of customer service.

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MariaST
#940866
Straight Talk Wireless Verified Representative

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thank you.

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