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I went on StraightTalk 4/29/2019, attempted to purchase a phone card for my home-based system. The computer froze, did not give me a receipt, and I was doubled charge.

I called my bank on May 1, 2019, called StraightTalk and went through several transfers. The last person that I spoke with stated that there would be a refund. That was April 30, 2019. I called my bank today, checked my statement, and I was never given a refund.

I was on the phone for an hour today, told several lies by this Senior Manger Debbie, and Gomer. She gave a reference number that has nothing to do with a bank reference of a refund. I was never given credit or a refund.

I believe these people in the Philippines and StraightTalk are stealing millions of dollars from consumers and people are not checking their banks. I have been scammed out of $17.09.

Product or Service Mentioned: Straight Talk Wireless Unlimited Phone Plan.

Reason of review: Bad quality.

Monetary Loss: $17.

Preferred solution: Full refund.

Straight Talk Wireless Cons: Unwilling to help.

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MariaST
#1708426
Straight Talk Wireless Verified Representative

Hi IllustriousDuck902. We sincerely apologize for the inconvenient experience that you had with our dealership.

We understand your frustration. This is definitely not the experience we want you to have. Your concern has been escalated. Using the reference number given to you by the last representative you spoke with, we can check the status of your escalation ticket.

Please chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We look forward to speak with you again to finally straighten things out.

MariaST
#1708400
Straight Talk Wireless Verified Representative

Hi IllustriousDuck902. This is Maria from Straight Talk Wireless.

We sincerely apologize for the bad experience that you have encountered with our customer service when trying to help you with your refund request. Let us further review your account so we can help you resolve this issue. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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