Straight Talk Wireless
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Three tries to get a phone record
I have been on the phone three different times for a phone record from last year. A record for one day.
I have had no luck. I was given case numbers and they closed it before it was solved. This record is for my lawyer and I can't get it done.
This is a sorry company. Anyone know how to help to get this done?
Preferred solution: My report I have been waiting on.
User's recommendation: Stay away
Wichita, Kansas
Straight talk has taken 145 out of my account and my phone is still not working
I have made 2 payments and never had my phone working I want my refund or I will file a law suit and make it right I'm very disappointed
Hi, Guest-615****. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. Thank you for taking the time to share your experience with us.
We would like to apologize for the inconvenience and frustration you encountered with your service. We understand how important reliable service is and regret that we did not meet your expectations. Your feedback is valuable to us, and we take it seriously. Please give us a chance to take a closer look at what's going on and ensure there is a resolution for you today.
Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Thank you for doing business with us! Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to talk to customer service
I need to talk with customer service and your automated system won't let me. I have nothing else to say.
Preferred solution: Information
User's recommendation: Don't use this cell provider
Hi, Steve B Ctc. This is Maria from Straight Talk Wireless.
Thank you for reaching out to us. We've read your post. We're sorry to hear that you are having hard time contacting us using our chat. Allow us to help you with your request.
Please check this website to check our hotline number. Moreover, aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Owasso, Oklahoma
Never get my full service ends a week sooner on texting calls Internet
My husband and I have been a customer with straight talk for some time now. For the last year I'd say maybe longer it's just getting more stressful more irritating.
Our service end date will be on one day and it actually ends way sooner our phone is unable to make or receive calls...
The day before end date I'm unable to get or make calls Internet will end at least 2 weeks before end date after paying for unlimited data.
Talking to customer service is a joke
They say turn the phone on and off it will be fine ... Yea that doesn't work nor did the taking my sim card out or dialing the *76 or whatever it was . It got to the point customer service started to ask us to hold and hang up on us because they had no idea how to fix the problem. That then pissed me off more.
When u pay for service I expect the full amount of service u paid for... Not getting screwed around with no data but u paid for unlimited but I'm having to buy data at minimum 3 times before my service end date when I hardly use the Internet.
Or unable to call or receive calls for unknown reason. Unable to text anyone else but my husband and unable to receive text from in coming text but my husband.
User's recommendation: Don't use this carrier
Hi, Guest-601****. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
F’d me out of my money. Paid for 15GB off phone data and didn’t receive half of it. I want a refund or what tf I paid for. Don’t spend with this company.
Don't trust this company. It cheated me out of my money.
I paid for 15GB of phone data and didn't receive half of it.
I want a refund or what I paid for. Don't spend money with this company.
Preferred solution: Full refund
User's recommendation: Spend elsewhere
Hi, Dameon E. This is Mia from Straight Talk Wireless.
Thank you for bringing this up to our attention. We sincerely apologize for the issue that you encountered with our service. Please know that this is not the experience we want you to have. Unfortunately, some processes take longer than we anticipate.
If you have a ticket number or a reference number, we can certainly look at it and see if there is an update. We are hoping that you would give us a chance to talk to you to make things right for you. To better assist you, please reach us out through this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Fargo, North Dakota
701373****
538801****67230 can you please let me know is next refill my phone number is 701 373 **** is $45,00 please guys I want to my phone number still same and please guys just give me the next refill
User's recommendation: My name is Timothy Johnson
Hi, Guest-583**** This is Maria from Straight Talk Wireless. We are very sorry to hear that.
As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They won't let me cancel my service
Been having major problems with the phone I have with them. It's sim jacked.
I called them to get it fixed and was told they couldn't find my address and that they can't verify me to close my account, because they shut the phone off.
So I'm paying for something I can't use, or cancel. I need the phone turned back on, so I can untethered some websites, and then I need it shut off.
- Easy to activate
- Poor customer service at best
Preferred solution: A refund for any days I didn't use the phone, an apology and an explanation as to why they refuse to let me cancel my service, when I'm disabled.
User's recommendation: Avoid this company
Hi Sean H Uwk. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Find out were my replacement phone is
I pay for insurance on my device every month. I sent in my broken phone for replacement four months ago.
However, I did not receive any replacement in the first month. I was told 3 to 5 days, at least 6 times.
Now, it's been 3 more months and I still have not received a replacement. I was told that I would get a call back, but I did not receive any call either.
- Customer service is the worst
Preferred solution: Deliver product or service ordered
Hi, anthony r Nqr. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word ORDER to 611611 to check the status of the replacement ticket.
Seattle, Washington
Where did my Hotspot go
I had just bought a new plan and barley stared to get to a gig when it said I had used 10 gigs all of a sudden? So I went and checked on my phone it it literally says that I've only used a gig since getting my new plan wtf is this bs I PAID for my *** Hotspot with 10 gigs for a reason and customer service is impossible to work around it's all *** ai now that can't help you and provide very little specific options that didn't fit my problem at all and worst part is I still have yet to talk to a *** human to help me with my problem I've tried texting and calling different numbers but I always end up in the same *** place with the same annoying bot
User's recommendation: Don't do it
Hi, Guest-599****. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm tired of losing work because of this wack phone service
My phone is off I have a job interview and they have a 2 hr down time that prevents me from paying my phone bill they already tried to control how much money I pay and I don't have it now they're telling me I cannot pay my bill due to downtown worst phone service ever do not recommend me and I swear to God whenever I can get this job that I feel like they trying to stop me from getting because they know once I get it I'm going to another phone company
Preferred solution: Nothing just better phone quality but I know that's not going to happen
User's recommendation: Don't buy
Hi Tangela D Rkj. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service
My fiancé and I just spent an hour on the phone with customer service and they only gave us the run around. Then transferred us to a manager who hung up on us.
When we called back we got the same lady who refused to transfer us to a manager. The service is horrible constantly spinning and closing out the apps.
The customer service is horrible, we always get the same lady who doesn't know what she is doing. Don't recommend this service to anyone!!!
- Bad service
- Bad customer service
Preferred solution: Full refund
User's recommendation: Wouldn't even recommend to my worse enemy
Hi, Shannon N Vyp. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you.
We want to investigate your request or matter. If you haven't received a resolution, please don't hesitate to reach out to us. Rest assured, we'll be more than willing and dedicated in resolving this matter promptly. Your satisfaction is of utmost importance to us, and we value your feedback.
We don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Jasper, Indiana
To get a phone turn off
I have a future daughter in law in local security center and has no access to call u, she dont have her phone anymore, she needs it shut off and withdraw stop coming out of her bank account.Her number is 812-631-****, her name is Jana Spurlock , please get back with me on this, she recently sent u a notarized letter asking that it get turned off and stop the withdrawal from her bank account !my number is 812-661-**** joyce Siddons
Hi. This is Maria from Straight Talk Wireless.
We read your post and please be informed that we are here to help you with your concern. Kindly contact us via chat at https://***/support/contact. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the word HELP to 611611 to use our self-service menu.
We'll be looking forward to hearing from you. Thank you.
Bellville, Ohio
Krisha in customer service just done it for me!
Ive been accumulating points for over 4/5 years now and called into redeem them. She argued with me, lied to me, wouldnt transfer me to anyone else.
Said my points were only 4,000 and sum.
Ive had it with this company! Theyre a rip off and my service sucks! Ive been a loyal customer for over 10 years and I cant even get treated and talked to like a good customer.
This Krisha in customer service just done it!!! Im going to find another carrier that actually appreciates my business!!!
User's recommendation: DONT GO THROUGH STRAIGHT TALK
Hi, Guest-595****. This is Maria from Straight Talk Wireless.
Please be informed that this is not an automated message. We hope this message finds you well. This message is sent from Straight Talk Wireless to ensure that any previous concerns or questions you may have raised have been addressed satisfactorily. We want to reiterate that this communication serves as a follow-up, aimed at guaranteeing your complete satisfaction with our service.
Your satisfaction is of utmost importance to us, and we value your feedback. Moreover, there are a lots of ways to accumulate rewards points aside from refilling the account. You can check our website play some games to earn points, refer a friend, or participate a survey in our website. For more information about this you can visit our website.
Nevertheless, we don't want to lose a customer as valuable as you. Please give us another opportunity to check your account, and resolve your issue. Aside from calling our hotline number, you can chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They still treating me like crap
They are the worst company I ever encountered in my life they tell u what service plan u can have they are disrespectful and hang up the phone on u and I paid for my service at 9 am as I'm writing this review they are talking to me and my service is not on as a massage therapist im glad i did not use this number for my business line do not recommend go to cricket
- Rude
- Steals your money
- Worst phone service
Preferred solution: Im just going with another company I don't want a thing from them
User's recommendation: Do mess with this company
Hi, Tangela D Rkj. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now. We are hoping that you would give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word SUPPORT to 611611.
Decatur, Illinois
Resolved: They only offer one ringtone for their flip phones and you can't change it!
Company fixed the issue and I have been provided with apology. They let me change my ring tone.
I want a phone that sounds like a phone! Also, they put me on hold so they could "help" me, then disconnected me and blocked my number,.
despite the fact that I was being very polite and patient with them. I'm sure the call was recorded for training purposes, so it will be easy for them to check this.I
User's recommendation: If you want a selection of ringtones instead of the annoying one they provide, go with another provider. I will certainly get another carrier!
Hi, Vietta Fzg. This is Maria from Straight Talk Wireless.
We are very sorry to hear that. As your service provider, it is never our desire to cause such distress. We want to sort this out together with you now. To change your ringtone, you can go to your settings, try to locate sounds and vibration option, and select ringtone.
You will see another options right there to setup another ringtone. You can also download a ringtone music to your phone, go to your file and locate the music you downloaded, press it for more than 5 seconds and it will prompt you to another option which it will ask you to set up that music to a ringtone. If you are having hard time doing all of these, don't hesitate to reach out to us again. If you could give us another chance to rectify this issue with you.
Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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Hi, Amie F Hes. This is Maria from Straight Talk Wireless.
Thanks for bringing this to our attention. We are very sorry to hear that. As your service provider, it is never our desire to let our valued customers down with the service we provide. We want to sort this out together with you now.
However, there are confidential information which we can't disclose here and we ask for your patience to call us back again. We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.