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Wait a yr unlock your phone. It's bull. !!!!!!!!! Being over a yr and more call them they continue too tell me call back in months. And you can here them laugh at me. I am getting rid. My whole family has this service. Upsetting they made me even cry when i hung up
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi OceanicWaterBuffalo936. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. Allow us to help you with your concern. To further assist y...

#1508049
I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail....
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi classicrun. I'm Maria from Straight Talk Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience was u...

#1507339
This company is a joke. Less then poor customer service. I am trying to get a refund for months over being overcharged. Its a joke because I call the number and they say theres no one to assist me to call back. This was their "Refund" number. Why am I tracking them...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We are sorry to hear that you are having some problems. Allow us to help you with your refund request. To better assist you with thi...

#1506973
My service was great (for 2 days) now it’s absolute shit!!!! Customer service is the most atrocious I’ve ever dealt with....... they claimed my tower was either being serviced or even down.......???? The tower is 1000ft away....... not even a 1000ft...... (Verizon,...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi ThisRoseateSpoonbill325. I'm Maria from Straight Talk Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous exp...

1.4
#1501680
I use straight talk in every state I've been to but the minute I hit Kentucky no service,doesn't matter if I'm on ground on in air, it's dead. So does this mean I need another phone with a different server when I visit Kentucky. This is totally ridiculous.
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi.This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you have experienced with our service. Let us further check the area so we can provide a ...

#1497368
The worst company I've ever dealt with in my life. First I was told they don't have a corporate number just only supervisors to talk to. All I wanted to do was activate my daughter's old phone in which time they transferred my daughter's info from her current phone...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi TimelyFlamingo. This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you have experienced with our service. We are determined to help you in r...

1.4
#1494446

Straight Talk Wireless - Lying promos

Straight Talk Wireless - Lying promos
I only had enough money to buy a 35 dollar card this time and when I got more money I checked into buying an extra data card which happened the same day as I was looking at what they offered which the highest one is only 2GB I got this text message so I got excited and called no one could help me they said it was a mistake that I had to buy a whole new plan well that sux seeing how Verizon , tracphone and straight talk are all the same company don't you think they should honor this promo anyway I mean isn't there a law against false advertising?I've never had so many problems with either company until lately now it's like one after another. EVERY SiNGLE TIME I HAVE TO DEAL with them !!!!!! Did management go to sleep or what!!!!!
3.3
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1491503
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I always buy the 45 dollar plan that just last month was given a data boost up to 25 GB. I didn't realize that my niece had gotten my phone one day and apparently watched 10 GB worth of videos and I subsequently I hit the 25 GB wall on the 29th day of service and my...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi WiseJaguar977. I'm Maria from Straight Talk Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience wa...

Anonymous
Anonymous

*Update* After I was finally able to speak to an actual live person this morning we went through all of the usual things (that I had already tried several times before and did...

2.5
#1489439
I have never had them as a service.....I know it's very likely that the thousands of Identity thieves have...and then cry foul when there are Security companies and Gov Entities like the FCC who work on large cases. They will find you.
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PSIDVictims. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I want to help you. Please chat with us using this link http://bit.ly/2CuBvXO or ca...

I didn't like
  • Giving a line to anyone who asks for it
#1485242
Ive bought two new straight talk phones to replace my old straight talk phones. Ive been told i cant use them. Take them back. If i could i would but you cant take back once you open them ive talk to two people whove been rude once i ask if she was still on the phone....
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi LoyalGiantSchnauzer. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. What happened to you was unfortunate and we wish to make it ri...

#1483929