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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.7
Details
I purchased the ultimate unlimited plan just for the purpose of being able to use the hotspot on my iPhone 8 Plus. When I went to use my hotspot I found out I had to order a new sim which would take me from at&t to T-mobile. The only reason I’m able to get service in...
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1 comment
MariaST
#1780109

Hi Misleading-irksme. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.

For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.

Review
#1711595 Review #1711595 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Inexpensive
Cons
  • Hot spot is conditional
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk customer
  • bad reviews straight talk phones
  • Bad Business Practice

Straight Talk Wireless review in Owasso, Oklahoma: To switch phones

5.0
Details
They are sending a new sim card so that I can switch phones.
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Review
#1709040 Review #1709040 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card

Straight Talk Wireless review in Tallahassee, Florida: To switch phones

1.0
Details
I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
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Review
#1709006 Review #1709006 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.6
Details
on the 11th. of this month. I. tried to charge my credit card. $55 for the $55 plan. but they said the card was declined.my points were redeemed on my rewards points. so I figured that it went through. well it didn't so. my phone got deactivated and. for 2 days I...
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1 comment
MariaST
#1780106

Hi CostlyBarb. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to review your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.

Review
#1707133 Review #1707133 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Love unlimited data
  • Cheap
Cons
  • Poor customer service and only worried bo7t there pockets
Reason of review
Problems with payment
Preferred solution
Pay me for my time
Tags
  • NOT unlimted data

Straight Talk Wireless review: I thought i had unlimeted plan now i had to add 10 dollars to acc

1.8
Details
Nothing i cant get anything done
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Review
#1707105 Review #1707105 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Fact i was able to purchase 10 gigs of data for 55 dollars
Cons
  • No direct answer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Tags
  • Service And Attitude
4.0
Details
I've had straight talk for several years and it used to be great. I use a aT&T SIM because when I had Verizon the service sucked. But in the past year I have been struggling to get 1-2 bars of LTE. Only time I can use the internet is with WiFi. Seriously considering...
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1 comment
MariaST
#1776570

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for having slow data connection. We definitely want your data speed running lightning fast! Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611.

For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert

Review
#1703941 Review #1703941 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Bad service and bad customer service
Reason of review
Bad quality
1.0
Details
I was talked like i was nothing and when i asked her to stop with the B.S. she reved it up by telling me to get out of face while she connect my service. When i complain to walmart i told they could not do anything because she did'nt work for them,so she was left there...
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1 comment
MariaST
#1773932

Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.

We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

Review
#1700850 Review #1700850 is a subjective opinion of poster.
Pros
  • Nonthing
Cons
  • Unreliable customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Nasty Attitude Of Manager
1.0
Details
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
MariaST
#1773930

Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.

We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.

Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1700285 Review #1700285 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I have been a straight talk user for years. Last month I got a text saying I needed a new phone b/c the network will no longer support my phone. That was fine since my phone was 6 years old. I purchased a new phone from straight talk after speaking with someone over...
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2 comments
Marianne M
#1777137

I have returned the phone and am using a different service provider. I have no problem with service through Verizon pre-paid.The sad fact is that Straight talk does not care one little bit about their customers or their service.

All they do is keep giving you the same phone number that connects you to people who give you the same answers over and over and over. I have literally spent HOURS on the phone with their customer service and tech's, who by the way did absolutely NOTHING to resolve the issue. If they cared so much, they would reimburse me for the activation of the crap phone they sold me and for the month of service I couldn't use.

Now I get to spend another month trying to get them to credit my account for the piece of crap phone the sold me. This issue will never be resolved b/c Straight talk doesn't care to resolve it.

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Review
#1698293 Review #1698293 is a subjective opinion of poster.
Cons
  • Network connectivity issues
  • Given the runaround
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
exchange phone for one that actually works, reimbursement for service plan I couldn't use
1.0
Details

Update by user Dec 03

I returned the phone for a refund. Straight talk did not refund the month of service I was unable to use due to the inoperable phone. I now have a different service provider.

Update by user Nov 04

After another hour with tech support, I was finally transferred to a manager who is sending...

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Resolved
Review
#1698286 Review #1698286 is a subjective opinion of poster.
Cons
  • Awful customer service
  • Network connectivity issues
  • Did not get coverage in the area they said
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund