Straight Talk Wireless Reviews

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Activating new phone issues

4.1
I have been trying to activate a new phone for a week! I have had service with Straight Talk for roughly 10 years, I have not had issues before. Please resolve the issue.
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ID
#2918884 Review #2918884 is a subjective opinion of poster.
Location
Auxvasse, Missouri
New Reviewer

Points and service interuption

My phone line is inactive and did not auto renew today why? My auto renew has not been put threw and I have no service today
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#2918497 Review #2918497 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

SERVICE SUCKS!!!! DO NOT FOR ANY REASON WASTE YOUR MONEY WITH STRAIGHT TALK! Initially good service, not great but good. Now I can't even get signal at my residence

1.1
At one time I had 4 bars of service in my home, now I can't even make a call from home.Straight talk service is basically NONEXISTENT, keep getting notices that my phone is not registered on a network even when I have 4 bars.....which is RARE in itself.

User's recommendation: Avoid Straight talk at all cost!

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#2904049 Review #2904049 is a subjective opinion of poster.
Cons
  • Service sucks
Preferred solution
Deliver product or service ordered

Best carrier

3.1
Best best aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasaAAaagagagsbsbsbhxbzbzbzbzvzvzvBzbzbbzbzbzbzbzbbzbzbzbBbabBbVzvzgbbzbzbzbzbzbzbxbzbbzbzbzbzbzbzbbzbzb

User's recommendation: Loa npw.

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1 comment
#2075700

they gave no reason.

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#2898155 Review #2898155 is a subjective opinion of poster.
Location
Nicholasville, Kentucky

Horrible

1.0
zero customer service!! don't think you will ever be treated like a person. you can not speak to a person when an issue arises. you can not get help!! it's automated and the system will not help you!

User's recommendation: do not use them!

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#2895840 Review #2895840 is a subjective opinion of poster.
Location
Suffolk, Virginia
New Reviewer

Problem with refill

Thought I was going to get double charged .never paid by credit card. Usually buy a pin card. Good service everything's good
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1 comment
#2075701

If you buy a service pin card and it doesn't work you can't return it or have it fixed.

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#2893075 Review #2893075 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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Verified Reviewer New Reviewer

1.3
Update by user Oct 19, 2021

I'm still not happy with the fact that I have my other phone out there that they had logged into my Gmail and it has private stuff on there and I'm going to contact Walmart now for customer service because that is against anything to keep someone's phone with their private stuff in there.

Update by user Oct 19, 2021

Still upset

Original review posted by user Sep 19, 2021
I was on vacation last week and my phone must have gotten wet or something happened! Long story short I went to the nearest Walmart and I paid I think $179 for the phone they said I could hook the phone up myself they said I could come back tomorrow if I...
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1 comment
#2072305

Okay now I've added minutes last night on my phone and they did not go through so therefore I cannot make any calls or anything I'm on Wi-Fi but I cannot get this straightened out until I get to another phone and have to stay on the phone which will probably be later and they'll be closed !! I'm supposed to receive phone calls from my lawyer concerning my nanny and my aunt's death okay so this is very important to me this is what I'm talking about they didn't have the phone I bet you they don't have it registered I don't understand this and I really am upset about this this is very important

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Resolved
ID
#2886309 Review #2886309 is a subjective opinion of poster.
Pros
  • Prices of their plans
  • Coverage area
  • How it worked when i bought it
Cons
  • Dont honor loyalty
  • Could not understand their english speaking representatives
  • To reach customer service is a nighmare
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

The service is not working

My phone just stop working out the blue . no service , I can't even make calls. It doesn't show anything my service card is not up so what's going o
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#2885628 Review #2885628 is a subjective opinion of poster.
Preferred solution
I want my phone to start back working
New Reviewer

Continued to take money out of my account for months and i only tryed it for 2 weeks then told them i wasnt able to get service down at my familys so i couldnt use it i talked to thwm several times

I did not use ur s ervice u all knew that but continued to take my money.. U were taking it directly from my bank account. I was having trouble with my online banking and didnt discover war wS going on for months. The when i disputed it . U still wouldnt give my money back. Im on ssa please return my money i did not use or have ur service ser

User's recommendation: Do not use straidht talk.

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#2881197 Review #2881197 is a subjective opinion of poster.
Location
Roland, Oklahoma
Loss
$260
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I want to thank you thank the people with straight talk for helping me iron out this problem I have on my phone God bless you all and I pray that y'all have better days than I have thank you bye

3.3
I don't know why anybody would be a. A bad complainer y'all tried to iron out my issues as fast as possible I know how it is not being computer literate especially from a different country God bless you all keep doing the best job y'all can thank you for your time and your patience with me also God bless
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#2880327 Review #2880327 is a subjective opinion of poster.
Loss
$400600
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

To activate a phone

4.4
My phone was activated great. I had the best customer service representative I could have asked for.

User's recommendation: 10.

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#2873371 Review #2873371 is a subjective opinion of poster.
Location
Bolivar, Missouri
New Reviewer

My data disappeared

1.1
For one I love how all of them are supervisors none of them speak English. They always tell you they don't have that information in front of me . Never once have I ever gotten anything resolved by straight talk. Or they just hang up all the time when they don't know the answer

User's recommendation: Don't get straight talk.

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#2861317 Review #2861317 is a subjective opinion of poster.
Loss
$65
Preferred solution
An actual person that knows what they're talking about

Billing

2.4
I started Straight Talk with a bill payment on the 26th of the month. Now it comes out on the 8th. When I ask what their billing cycle is I'm told 30-31 days. They don't know basic math nor when explained that 365 divided by 12 is 30.42. I should not be losing days. Even adding the leap year it doesn't go below 30. If they are doing this to everyone it's plan theif!

User's recommendation: Find a different service.

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ID
#2857327 Review #2857327 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Changeto $55 a month on 2 of my numbers

2.6
CANNOT GET THROUGH TO ON ANY SITE WITH EMAIL/PASSWORD. IT IS VICIOUS CIRCLE. WAS UNABLE TO GET ANY ASSISTANCE.

User's recommendation: NO IDEA.

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#2852907 Review #2852907 is a subjective opinion of poster.
Location
Belfry, Montana
New Reviewer

Worst customer service

1.0
They have high jacked my phone number. I can't port it, and they won't activate it. I'm stuck without a phone.

User's recommendation: Don't use them.

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ID
#2842545 Review #2842545 is a subjective opinion of poster.
Location
Bertram, Texas