Straight Talk Wireless Reviews and Complaints
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- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cell phone
- Latest review first
- Most helpful reviews first
- Very difficult to get a refund
- Unreliable customer care
- Dishonest company
Hi EminentWeasel. I'm Maria from Straight Talk Wireless.
We appreciate your feedback,and I'm sorry for the inconvenience this has caused you. We're constantly looking for new ways to improve customer experience and will take this into consideration. If you need further assistance with your phone service, please feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
- 4g service
- Service
Hi SamePike784. This is Maria from Straight Talk Wireless.
We understand where you are coming from. This is definitely not the experience we want you to have, especially as one of our long-term subscribers. We'd like to speak with you again to fully investigate your case and straighten things out. Rest assured that we will give you a full resolution this time.
Kindly chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We look forward to speaking and working with you towards earning back your trust. Have a nice day.
- Straight talk bc there no contract
- Inability to fix the problem
- New potential customer experience
Hi GlamorousMarkhor722. I'm Maria from Straight Talk Wireless.
Thank you for bringing this to our attention, and I am very sorry to learn that your experience with our service was less than adequate. This is not the kind of experience we want you to have. We value our customers and understand how important it is to offer exceptional service. We understand that your previous experience was unpleasant, and we wish to make it right for you.
Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
- Fact i had to lose money
- Service is awful
- Coustmer service sucks
Hi FastGiantSchnauzer516. This is Maria from Straight Talk Wireless.
We're sorry for any inconvenience that we may have caused you. Your concern has been noted and escalated for better service in the future. We are continuously working on improving and expanding our procedures, products, and overall services. We sincerely want to help and are dedicated to keep our valued subscribers.
Please know that, aside from calling customer care, you may also contact us through chat. Feel free to chat with us at http://bit.ly/2CuBvXO for any concerns you may have.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi DiligentKakapo974. This is Maria from Straight Talk Wireless.
We sincerely apologize for the trouble that you encountered with our service. This is not the experience we want you to have. We would like to speak with you regarding your concern and check for all options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi AheadPerch. This is Maria from Straight Talk Wireless.
We understand where you are coming from. It is never our intention to make you feel this frustrated with our service reception on your area. We'd like to speak with you to fully investigate your concern and reconnect your phone to our network to see if this will boost your service reception. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We look forward to speaking and working with you towards earning back your trust. Have a nice day.
Hi StridentPenguin998. This is Maria from Straight Talk Wireless.
We read your post and would like to apologize for the inconvenient experience that you had with our service. This is definitely not the experience we want you to have. We'd like to speak with you to fully investigate your concern and check what are the options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
We look forward to speaking and working with you towards earning back your trust. Have a nice day.
Straight Talk Wireless - Someone has a My Account activated. I want it canceled and anything he charged or changed to my debit card
Hi RichSalamander775. We sincerely apologize for the inconvenience you have a bad experience with our customer service.
This is not how we want you to feel and experience with our service. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Straight talk bc there no contract
- Cost
- Language issues with customer service
- Representative arrogance
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Hi FastToucan780. This is Maria from Straight Talk Wireless.
We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.