Straight Talk Wireless Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Horrible customer service
- Customer service staff
- Misleading terms of service
- Price
- Unlimited plan has served me well
- Cell phone
- Latest review first
- Most helpful reviews first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Inexpensive
- Hot spot is conditional
Straight Talk Wireless review in Owasso, Oklahoma: To switch phones
Straight Talk Wireless review in Tallahassee, Florida: To switch phones
Hi CostlyBarb. This is Maria from Straight Talk Wireless.
We do apologize for the inconvenience this may have caused you. Please know that this is not the kind of service we want our customers to experience. We would like to review your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.Thank you.
- Love unlimited data
- Cheap
- Poor customer service and only worried bo7t there pockets
Straight Talk Wireless review: I thought i had unlimeted plan now i had to add 10 dollars to acc
- Fact i was able to purchase 10 gigs of data for 55 dollars
- No direct answer
Hi. This is Maria from Straight Talk Wireless.
We sincerely apologize for having slow data connection. We definitely want your data speed running lightning fast! Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611.
For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert
- Cheaper
- Bad service and bad customer service
Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.
We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.
- Nonthing
- Unreliable customer care
Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.
We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.
Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
I have returned the phone and am using a different service provider. I have no problem with service through Verizon pre-paid.The sad fact is that Straight talk does not care one little bit about their customers or their service.
All they do is keep giving you the same phone number that connects you to people who give you the same answers over and over and over. I have literally spent HOURS on the phone with their customer service and tech's, who by the way did absolutely NOTHING to resolve the issue. If they cared so much, they would reimburse me for the activation of the crap phone they sold me and for the month of service I couldn't use.
Now I get to spend another month trying to get them to credit my account for the piece of crap phone the sold me. This issue will never be resolved b/c Straight talk doesn't care to resolve it.
- Network connectivity issues
- Given the runaround
- Awful customer service
Update by user Dec 03
I returned the phone for a refund. Straight talk did not refund the month of service I was unable to use due to the inoperable phone. I now have a different service provider.
Update by user Nov 04
After another hour with tech support, I was finally transferred to a manager who is sending...
- Awful customer service
- Network connectivity issues
- Did not get coverage in the area they said
Thank You for Your Submission
Your comment is successfully posted.
Hi Misleading-irksme. This is Maria from Straight Talk Wireless.
We sincerely apologize for the inconvenience this may have caused you. This is not how we want you to feel and experience. Allow us to take a closer look into what is going on and ensure there is a resolution for you today.
For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.