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1.0
Details
Straight Talk Wireless - Make it stop
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Unreliable customer care
  • Dishonest company
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
1.9
Details
I live out in the country where no internet providers are. I have a 5 year old son that plays fortnite. I have the ultimate plan and was hot spotting for him to play his tablet or xbox. Got a message from straight talk about using hotspot. So i go get a hotspot kit...
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1 comment
MariaST
#1764462

Hi EminentWeasel. I'm Maria from Straight Talk Wireless.

We appreciate your feedback,and I'm sorry for the inconvenience this has caused you. We're constantly looking for new ways to improve customer experience and will take this into consideration. If you need further assistance with your phone service, please feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1683298 Review #1683298 is a subjective opinion of poster.
Product
Straight Talk Wireless 7gb Plan Mobile Hotspot Plan
Pros
  • 4g service
Cons
  • Service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Too Expensive
1.0
Details
Bought a sevice plan refill card yesterday at walmart and lost it on the way back to car. So i called the customer support # and the lady said i had tofax a copy of receipt to them or fax it with a bunch of other #'s that she gave me to helpspeed up thhe process well...
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1 comment
MariaST
#1763045

Hi SamePike784. This is Maria from Straight Talk Wireless.

We understand where you are coming from. This is definitely not the experience we want you to have, especially as one of our long-term subscribers. We'd like to speak with you again to fully investigate your case and straighten things out. Rest assured that we will give you a full resolution this time.

Kindly chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1681223 Review #1681223 is a subjective opinion of poster.
Pros
  • Straight talk bc there no contract
Cons
  • Inability to fix the problem
  • New potential customer experience
Reason of review
Poor customer service
1.3
Details
I have been with Straight Talk for over 7 years now. Yesterday my phone was not working. Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time...
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2 comments
MariaST
#1764463

Hi GlamorousMarkhor722. I'm Maria from Straight Talk Wireless.

Thank you for bringing this to our attention, and I am very sorry to learn that your experience with our service was less than adequate. This is not the kind of experience we want you to have. We value our customers and understand how important it is to offer exceptional service. We understand that your previous experience was unpleasant, and we wish to make it right for you.

Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1678371 Review #1678371 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Fact i had to lose money
  • Service is awful
  • Coustmer service sucks
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
1.0
Details
I hate this place these people are horrible and they always have people picking up that we can not understand
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1 comment
MariaST
#1759766

Hi FastGiantSchnauzer516. This is Maria from Straight Talk Wireless.

We're sorry for any inconvenience that we may have caused you. Your concern has been noted and escalated for better service in the future. We are continuously working on improving and expanding our procedures, products, and overall services. We sincerely want to help and are dedicated to keep our valued subscribers.

Please know that, aside from calling customer care, you may also contact us through chat. Feel free to chat with us at http://bit.ly/2CuBvXO for any concerns you may have.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1673934 Review #1673934 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Crap *** service. Go home
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1 comment
MariaST
#1759740

Hi DiligentKakapo974. This is Maria from Straight Talk Wireless.

We sincerely apologize for the trouble that you encountered with our service. This is not the experience we want you to have. We would like to speak with you regarding your concern and check for all options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1671760 Review #1671760 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I have stayed a loyal customer with Straight Talk for years but now I wouldn't recommend them to my worst enemy nothing works I have to constantly shut my phone off and turn it back on every city I go to just to get some kind of service. And forget about trying to use...
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1 comment
MariaST
#1757244

Hi AheadPerch. This is Maria from Straight Talk Wireless.

We understand where you are coming from. It is never our intention to make you feel this frustrated with our service reception on your area. We'd like to speak with you to fully investigate your concern and reconnect your phone to our network to see if this will boost your service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1671357 Review #1671357 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality
2.4
Details
There was a time when service was good but im guessing they could not pay there bills. Now there service stinks and I am about to exit this company called straight talk. What a joke.
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1 comment
MariaST
#1755808

Hi StridentPenguin998. This is Maria from Straight Talk Wireless.

We read your post and would like to apologize for the inconvenient experience that you had with our service. This is definitely not the experience we want you to have. We'd like to speak with you to fully investigate your concern and check what are the options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1668180 Review #1668180 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service
Reason of review
Bad quality

Straight Talk Wireless - Someone has a My Account activated. I want it canceled and anything he charged or changed to my debit card

My nephew got my information online with My Account and my email. Saundersrbn@gmail.com is my email.
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Review
#1670585 Review #1670585 is a subjective opinion of poster.
3.4
Details
Have an old iPhone wanted to get it unlocked so my dad could use it and was not they couldn’t because it was not compatible with other networks which is a lie because I called my dads service and it would work!! I bought and paid for the phone at Walmart it’s mine and...
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2 comments
MariaST
#1752913

Hi RichSalamander775. We sincerely apologize for the inconvenience you have a bad experience with our customer service.

This is not how we want you to feel and experience with our service. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1663046 Review #1663046 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Pros
  • Straight talk bc there no contract
  • Cost
Cons
  • Language issues with customer service
  • Representative arrogance
Reason of review
Unlock iPhone
Preferred solution
just unlock it! Do the right thing
Tags
  • Straight Talk customer
  • Poor Customer Care