Straight Talk Wireless Reviews

Show reviews that mention
phone service customer service customer card number sim card money plan problem
Filter review
  1. 410 reviews
  2. 268 reviews
  3. 143 reviews
  4. 75 reviews
  5. 39 reviews
New Reviewer

Cant make calls or messages

Cant make calls or text messages. I could not make any calls around 2pm..it said it was blocked..I unblocked it but still wouldn't work..
View full review
Comment
Helpful 0 Not helpful 0
ID
#2631269 Review #2631269 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Cons
  • Inability to unlock their smartphones
Preferred solution
Let the company propose a solution
New Reviewer

Need phone unlocked to use another carrier

She said I had to pay for service for 12 months before I can unlock phone and sim. When I have had straight talk for many years this phone for close to 3 years. I have paid 60$ plus since before 2o13. It said free to unlock on websites I should be able to transfer my number and phone to qlink government phone. I have more the paid for service to earn point u took from me hundreds of dollars for phones and services I have been loyal customer and I would get it again but right now I can't so I need to get this government phone so I have a phone back when I can afford it again and treat me like *** and tell me I have to pay for 12 month before u unlock my stuff. I am homeless
View full review
Comment
Helpful 1 Not helpful 0
ID
#2626058 Review #2626058 is a subjective opinion of poster.
Pros
  • Service until i needed help
Cons
  • Dont let me use a phove i more the paid for for qlink
  • Customer serive and refund issues
Loss
$100000
Preferred solution
My phone and sim unlocked
New Reviewer

Cant gwt in my phone

2.0
Cant remember my pattern to get into my phone & they couldnt help me!!! So my phone is still locked up!
View full review
Comment
Helpful 0 Not helpful 0
ID
#2624839 Review #2624839 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund
New Reviewer

Lost email access

Stopped receiving my emails on my cell phone. None of my user account and or passwords work anymore. Need help.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2620453 Review #2620453 is a subjective opinion of poster.
Service
Att Email Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.6
I bought an IPhone 8 Plus from Walmart in December so 6 months ago. I was told they couldnt unlock my phone for free until after a year! I own this phone and refuse to pay more than I did for the phone for it to be unlocked . I will not be buying another phone from...
View full review
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024935

Hi Amanda N Toh. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience. Our branded phones are not carrier unlocked. It can only be activated in our service. However, we can unlock your phone only if you meet the set requirements.

Straight Talk Wireless will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: 1. Device must have not been reported as stolen, lost, or associated with fraudulent activity. 2. Device may have already been unlocked or device may have a pending unlock request (customer should call for resolution).

3. Device must have been activated on Straight Talk Wireless service for no fewer than 12 months. 4. Device must have redeemed no fewer than 12 months of service.

5. Device must have active service or be within 60 days after service expired. However, beginning February 03, 2021, we now offer our customers the option to unlock the phone for a fee if they have not met the 12 months of service requirements. The fee will be $150 minus $12 for every paid active month per device (cards on reserve are not calculated as paid active).

To further discuss these in details, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2612151 Review #2612151 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Cons
  • Wifi piggy back riding with data
  • Total lack of caring
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

The phone sound does not work

1.8
4 months after buying the phone, the sound stopped working, the company said it would send another phone within 48 hours, 30 days went by they did not send anything.

User's recommendation: do not by any phone from this company.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024933

Hi Demosthenes P. This is Maria from Straight Talk Wireless.

We are sorry to hear that you haven't received your replacement phone. Allow us to check the status of your replacement. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2610131 Review #2610131 is a subjective opinion of poster.
Cons
  • Very difficult to get a refund
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Multiple help failures

1.7
1) I tried to change numbers. My number was cut but no new number was provided. 2) I tried to chat, since I couldn't call, and I was told the chatters were too busy to chat!

User's recommendation: Get another phone provder, not ST.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024930

Hi Eudora Knf. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues after changing your phone number. Please allow us to check your account. You may chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2603093 Review #2603093 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Poor customer service.

1.0
I am a long time customer and up till now all was good! Today I was dealing with a concern and I was lied too by a rep and then hung up on by two supervisors. Consider other plans before dealing with Straight Talk Wireless! Disappointed.

User's recommendation: Don't use them.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024929

Hi George S Ucm. This is Maria from Straight Talk Wireless.

We are sorry for the bad experience. Can you please provide us more details about the issue that you have encountered. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2600438 Review #2600438 is a subjective opinion of poster.
Pros
  • Cheap plan
Cons
  • Customer service
Loss
$35
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
I purchased a Straight Talk phone and service from Walmart. I was unable to get service while traveling or at home. I contacted Straight Talk. While on the phone with several Representatives I kept getting disconnected oh, we could not hear each other and I would have...
View full review
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024927

Hi Jill D. This is Maria from Straight Talk Wireless.

Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business and would like to address your concerns as quickly as possible. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2594299 Review #2594299 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Unreliable customer care
  • Huge and complex language barrier
  • Data sucks most data is used up trying to get a connection
Loss
$289
Preferred solution
Unlock my phone I paid for. Straight Talk canceled my service 9 months ago. Now they have no record. I paid for a phone I cannot use. I was told I would have to pay for a year service that I am not going use.
New Reviewer

No service, can't send or receive text

I tried to change my number last night, it started then now I can't call say roaming and no recieave messages but WiFi on
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024873

Hi Hillman. This is Maria from Straight Talk Wireless.

We are sorry to hear about your issue. Let us check on your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2592571 Review #2592571 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Unlock my phone

Update by user Jun 06, 2021

Issue closed.

Original review updated by user Jun 06, 2021
Dear customer service, I would like to unlock my phone. My phone number is 512-364-****. Thank you, Kind regards,
View full review
Comment
Helpful 0 Not helpful 0
Resolved
ID
#2590645 Review #2590645 is a subjective opinion of poster.
Preferred solution
Unlock my phone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Unsatisfactory customer service

1.5
Contacted customer service after purchasing a new bring your own SIM card customer service representative took it upon herself to not only deactivate the new purchased card but also to disable my existing SIM card from my old Straight Talk phone their resolution to this problem what's for me to go and buy another bring your own SIM card at a cost of $55 each so it needs to say I am an unsatisfied customer because not only did they take away my phone service but cost me income waiting to get my phone turn back on back on

User's recommendation: My recognition recommendation to Future customers look elsewhere.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024872

Hi Cassie M. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are caught in this situation. We will be more than happy and eager to help you in resolving your concern. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2590117 Review #2590117 is a subjective opinion of poster.
Location
Shrewsbury, England
Service
Straight Talk Wireless Apple Cell Phone Activation
Pros
  • Price and service is pretty good
Cons
  • Customer service unable or unwilling to help
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.7
Original review updated by user Jun 05, 2021
Straight Talk is a big scam! Their $55 dollar plan is NOT unlimited! At all. You cannot go past 200gb of data which is not stated anywhere. They scammed and banned me from their network. For using over 200gb of data. I have switched. they made me pay $138 dollars to...
View full review
View full review
Comment
Helpful 0 Not helpful 0
2 comments
#2027267

Yes but there is no mention of the 200gb cap i had ran into. They said I didn’t violate anything. I had just reached the limit of data.

Reply
0 0
View more comments
ID
#2589225 Review #2589225 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Cheap service
  • Price of phone
Cons
  • Customers support sucks
  • No esim
  • No discount when you sign up
Loss
$198
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Not replacing the correct phone

1.6
Sending me 2phones to that did not work. Has not complied with my request to my requests for this issue to be fixed
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024869

Hi Sheena S. This is Maria from Straight Talk Wireless.

We understand your frustrations and we are determined to help you get your problem resolved. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2588791 Review #2588791 is a subjective opinion of poster.
Pros
  • 4g service
Cons
  • Not satisfied
Loss
$114
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Bought a new phone and both phones do not work

I could not understand the person trying to tell me what to do. I explained and said unless I could get the sim card number which is in behind the battery. I couldn't get the battery out and simply said i can not fix it. Going to take phone back. Since I was charged billing on two phones I want it back. The phones are not usable so I a

User's recommendation: don't use.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2024866

Hi Molly H. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply
0 0
ID
#2587476 Review #2587476 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund