Straight Talk Wireless Reviews

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New Reviewer

I have been with straight talk to try getting a new SMS card for my phone they put me though hoops I still didn't get anywhere with them, I was on the phone with them thy don't understand stand English I need new sim card I very upset with your customer service I have...
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#2109026

Hi, Rex N. This is Maria from Straight Talk Wireless.

Total customer satisfaction is determined by variety of factors, but none is more important than the customer's experience. We sincerely apologize for all the trouble you have encountered with our customer service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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ID
#3203625 Review #3203625 is a subjective opinion of poster.
Location
London, Kentucky
Preferred solution
New Sim card

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#2108893

Hi. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Let us take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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#3201110 Review #3201110 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

2.1
My phone was locked out of system because I thought I could put original sim card into my new paid for unlocked phone. Not only did that not work but old phone will not work either now. I have contacted them and it has been 2 days!! They still can not get data/calling,...
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#2108489

Hi Ben K Hvl. This is Maria from Straight Talk Wireless.

We are responding to your review. We are sorry for the inconvenience that this may have caused you. We would like to further assist you with this. Allow us to gather more information from you.

To do so, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#3198749 Review #3198749 is a subjective opinion of poster.
Pros
  • Good price
Cons
  • Awful tech support
Loss
$4
Preferred solution
Let the company propose a solution
New Reviewer

Sudden loss of mobile data

The APN settings were reset, and now I have lost mobile data, so I think I just need to know those settings
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#2108433

Hi Joseph O Pft. This is Maria from Straight Talk Wireless.

We apologize for the trouble you have encountered with our data service. Let us check your account so we can provide a resolution. Kindly chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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ID
#3197619 Review #3197619 is a subjective opinion of poster.
Location
Hartselle, Alabama
Preferred solution
APN settings
New Reviewer

1.0
I have called 10 times and have had 10 different agent, asked to speak to supervisor. To 9nly still have same problem. They only want to keep repeating thanks you for information. Then I get transferred to someone who is going to help me. Guess what??? Been...
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#2108667

Hi Sean M Enm. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. We are determined to make things right for you. We are hoping that you would allow us to speak with you again to discuss the situation and provide the best possible resolution.

To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

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ID
#3192675 Review #3192675 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Let the company propose a solution

Been trying since 10:00 AM CST to get passwords changed on my phone and my husband's phone. They messed it up and now no password works and I can not talk to a real person. Linda Randolph 256-794-**** User's recommendation: Have a real person to talk to
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#2108194

Hi Linda Randolph. This is Maria from Straight Talk Wireless.

We're sorry to know that you are having some issues with your account's password. We understand how you feel. Let us help you with this. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.

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#3192075 Review #3192075 is a subjective opinion of poster.
Location
Dadeville, Alabama

I need help to on lunck my phone

I am very pleased with the employee who assisted me when I called about helping me to unlock my phone, she was very patient and understanding, even though she wasn't the one who unlocked my phone she was great help!! Great customer service!!

User's recommendation: Great.

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#2108191

Hi. This is Maria from Straight Talk Wireless.

We're so glad to hear that. We thank you for doing business with us. Should you have any further questions or concerns, please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a great day!

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#3186265 Review #3186265 is a subjective opinion of poster.
Location
Pearce, Arizona
New Reviewer

They took money out of my account with no problem every month. When I tried to get my account info I couldn't get it. No registered email. Said I had wrong pin but it was right. They have a zip code that I have NEVER LIVED BEFORE! They are holding me HOSTAGE! 5 days...
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2 comments
#2108193

Hi Sandra C Fyf. This is Maria from Straight Talk Wireless.

We're sorry for the trouble this has caused you. We understand your frustration and we will be more than glad to help you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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#3185933 Review #3185933 is a subjective opinion of poster.
Location
Hood River, Oregon
New Reviewer

Cant port my number to cricket

FIVE FREAKING DAYS I'VE BEEN TRYING TO TRANSFER MY NUMBER TO CRICKET!!!!! 5 GET THAT 5 DAYS!!!! I'VE CALLED ABOUT 10 TIMES TODAY AND I EXPLAIN THAT WHEN THEY TRY TO TRANSFER ME TO PORTING DEPARTMENT IT HANGS UP.... "Oh no I'll make sure to get you there." BULL CRAP!!!! I'VE LOST BATTERY IN MY CELL PHONE AND HOME PHONE!! BECAUSE YOU ARE HOLDING ME HOSTAGE!! WTF!!! DO YOUR JOB! I WILL NEVER.... I MEAN NEVER... REFER THIS COMPANY!!!! EVER!!!
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#2108188

Hi Sandra C Fyf. This is Maria from Straight Talk Wireless.

We're sorry to know that you've encountered some issues trying to port out your phone number. Let us help you with this. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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ID
#3185913 Review #3185913 is a subjective opinion of poster.
Location
Hood River, Oregon
Cons
  • Cant port number
  • Zero customer concern
  • Service
Loss
$300
Preferred solution
My number transferred to cricket!!!
New Reviewer

1.3
Straight Talk sent an e-mail after they disconnected. They said we cancelled the Auto Refill. WE DID NO SUCH THING. They say the number that we have had for double-digit years is no longer in their system. I had two phones through them, I am leaving them for a real...
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3 comments
#2108155

Hi Robin A Grm. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience this may have caused you. We understand where you are coming from. Allow us to check your account for us to investigate it and get this resolved. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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#3185820 Review #3185820 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.1
Phone works just fine my account says inactive when I try to use transfer wizard it tells me it can't confirm me as a network customer but the phone works. My account still has the number of the old phone listed
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4 comments
#2119846

Transfer wizard refuse to accept my phone number as being a network customer so I took it out and just put in 10 random numbers and it worked like a charm I have no idea what numbers I even put in kind of strange

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#3185505 Review #3185505 is a subjective opinion of poster.
Location
Uniontown, Pennsylvania
New Reviewer

2.0
I cannot call out or use mobile data. I've had to use my husband's phone to call customer service twice - each time, i go through the whole on/off check everything process and then they need to escalate me and I get DROPPED when they do..I've spent hours on this. I...
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2 comments
#2108149

Hi Aisha H Wko. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience this may have caused you. Allow us to take a closer look into what's going on and ensure a resolution. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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#3184774 Review #3184774 is a subjective opinion of poster.
Location
Sandy Springs, Georgia
Pros
  • Easy services and low cost
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I'm part of the emergency broadband benefits program please make sure my phone is not cut off on the 19th of this month
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#2108145

Hi Michael E Uqz. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience this may have caused you. Let us check your account for us to work with it and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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0 0
ID
#3159916 Review #3159916 is a subjective opinion of poster.
Location
Morganton, North Carolina
New Reviewer

1.1
After Pissed Consumer became involved I finally received a replacement phone after nearly 2-months of intentional delay. THANKS-! User's recommendation: USE THIS COMPANY ONLY AS A LAST RESORT.
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#2108141

Hi WillieJ A. This is Maria from Straight Talk Wireless.

We are glad to know that you are able to receive your replacement phone. Our apologies for the delay. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future.

Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#3156649 Review #3156649 is a subjective opinion of poster.
Location
Tyler, Texas
Pros
  • Cheap service
Cons
  • Rip offs
  • Uneducated on phone topics
Loss
$35
Preferred solution
Nothing else. I’ve already received replacement phone after nearly 2-months. Lost $35.00 in unused prepaid minutes.
New Reviewer

1.0
Spent $300 on new 5g phone. Lasted less than 3 months before it died. Sent it in for replacement. Phone now missing from UPS, neither they or StraightTalk could care less. User's recommendation: Stay away from StraightTalk unless you like poor customer service, wasting...
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#2103926

Hi Alan L Jjc. This is Maria from Straight Talk Wireless.

We understand how you feel, and we’re truly sorry about what happened to your phone. As your service provider, this is not how we want you or any of our customer’s to experience. Let us check your account so that we can further investigate this incident. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word TICKET to 611611. Thank you for your patience.

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ID
#3154743 Review #3154743 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$300
Preferred solution
Full refund