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Need to transfer plan to 845 768 ****

Cant reach st by phone to stop refill on one account to anther number cant get in touch with anyone from straight talk really a pain
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#2312188

Hi Deadra. This is Maria from Straight Talk Wireless.

We're sorry for the trouble you encountered with contacting customer service. Allow us to have the opportunity to help in getting this issue resolved. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#4398311 Review #4398311 is a subjective opinion of poster.
Location
Ellenville, New York

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Verified Reviewer New Reviewer

They charged my account then cut off my phone

1.8
When I called 7 and a manager all hung up on me. Telling me to dispute it with the bank. Point is they have my money I paid for service then cut my phone off. Told last person I won't call again my next move is to my 5000 friends on Facebook,tic tok, Twitter and let them see and hear my conversations with them. This company practices if you can't find the correct information on the customer then just hang up phone. After my social media quest I then hiring a lawyer to take care of this as I'm so stressed over this they need to see abuse is not tolerated here in TEXAS@

User's recommendation: Don't waste your money.

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#2311864

Hi Sheldon. This is Maria from Straight Talk Wireless.

We would like to take this opportunity to apologize for what happened to your account. Allow us to have the opportunity to review on it so we can provide you with a concrete resolution. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#4395684 Review #4395684 is a subjective opinion of poster.
Cons
  • Wasted time and money
Loss
$1200
Preferred solution
My money back all of it. The loss is way more than the payment the claim not to have gotten. Run around getting new service phone all of it. And MY TIME!

It took me weeks to get someone to understand and fix my problem

1.4
TrI kept getting sent to ppl who didnt speak or understand good English. They hung up on me probably about 9-10 occasions bc they didnt want to fix my problem or didnt know how. They laughed at me and hung up also. No one would help me theres no Linda management around and when I asked they told me i could not speak to anyone and hung up. I only have straight talk bc the coverage area and if youre prepaid youre forced to use them or their aster company. This place is a joke .

User's recommendation: Try not to use them or don’t have any problems…ever.

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#2311780

Hi. This is Maria from Straight Talk Wireless.

We never want you to have this experience. We understand where you're coming from and apologize for any inconvenience this has caused you. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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#4394862 Review #4394862 is a subjective opinion of poster.
Location
Columbus, Ohio
New Reviewer

Extension on my phone bill

5.0
Due to sickness out of work due to sickness and can't go back for at least a month now so your help the doctor won't let me go back to a next month
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#2310004

Hi Kory Rbq. This is Maria from Straight Talk Wireless.

We never want you to have this experience. We understand where you're coming from and apologize for any inconvenience this has caused you. We'd like to look into what's going on and make sure you have a resolution today. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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0 0
ID
#4380567 Review #4380567 is a subjective opinion of poster.
Location
Lexington, South Carolina

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Verified Reviewer New Reviewer

I've spent 10+ hours on the phone with C/S in 1st week of service

1.2
Day 1: attempted to order sim kit and month of service online via mobile browser; failed, 3x (kept saying try back later). Then went home and purchased through the computer; failed, saying that my IMEI was invalid (double checked it like 5x to be sure I had it correct....
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#2309269

Hi Sam. This is Maria from Straight Talk Wireless.

We never want you to have this experience. We understand where you're coming from and apologize for any inconvenience this has caused you. We'd like to look into what's going on and make sure you have a resolution today. For assistance, kindly chat with us using this link https://www.straighttalk.com/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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0 0
ID
#4375667 Review #4375667 is a subjective opinion of poster.
Cons
  • Broken automated customer service system
  • Ignorant customer service representatives
  • Abysmal customer service
Preferred solution
Partial refund (I had to pay for 2 months of service just to get my 1st).

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Extortion

3.8