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Need to pay my bill

1.0
I tried to pay with my card and it would not let me pay it's really irritating. Menards to tell me how many words that I don't have any words to say about how this ***

User's recommendation: live person 24/7.

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#2006307

Hi Sofia. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2516827 Review #2516827 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • Incompetant customer service
  • I have no service
  • Did not get discount with auto pay
Loss
$45
Preferred solution
Price reduction

Cant get in to my voicemail

2.4
3.5 hours and 5 representatives (poor phone connection, roosters crowing loudly in back ground, and difficult to understand due to heavy accent) and I still cant get in to voicemail. Told there is no IT to get more help. VERY frustrating. Need my voicemail!!

User's recommendation: Find company with US based IT help.

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#2004987

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that you are having issues with your voicemail. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2508994 Review #2508994 is a subjective opinion of poster.
Pros
  • Unlimited talk
  • No contract
Preferred solution
Fix voicemail access.

No connection

Called 3x. Phone was deactivated for some reason. A service plan was purchased yet no service to my phone
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#2004986

Hi Tamme. This is Maria from Straight Talk Wireless.

Our sincerest apologies for your bad experience and we want to make sure your concerns will be addressed today. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2508447 Review #2508447 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Question about new phone

3.8
My wife recently died and the Okaloosa County Sheriff's Department took our phones and I wanted to know if I purchased a new phone can my number be transferred to the new phone. My question was not answered
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#2003242

Hi. This is Maria from Straight Talk Wireless.

Yes, you will be able to transfer your phone number as long as we can verify that you are the account holder. Thank you.

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0 0
ID
#2497921 Review #2497921 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My grandson used the money he got back from taxes to buy a new phone and a years service card. He activated his phone but did not need to add the minutes right away. When he looked for his card, he discovered someone had thrown it away. We called customer service at...
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#2001704

Hi ruby a. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2492137 Review #2492137 is a subjective opinion of poster.
Loss
$495
Preferred solution
Deliver product or service ordered

1.9
Well folks, Straighttalk has changed my mind. I haven't had any problems with my phone or service, until now. I need a newer phone so I ordered one directly from Straighttalk website. I received it a few days later, and after 3 days, some features stopped working. I...
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#2001339

Hi. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. We would like to check the status of your replacement phone and further escalate your concern to the higher department. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. ^April

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ID
#2490234 Review #2490234 is a subjective opinion of poster.
Location
F.e. Warren Air Force Base, Wyoming

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Verified Reviewer

Customer service

Original review updated by user Apr 02, 2021
1. Taking to customer service no so good. Instructions said to call from another phone, so I do but they say I'm cracking up can't hear me. So very hard to communicate. 2. My problem started with my .

User's recommendation: Customer support leaves much to be desired.

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#2001337

Hi Wayne S. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2485558 Review #2485558 is a subjective opinion of poster.
Loss
$66
Preferred solution
Let the company propose a solution

12 yr old activated phone unauthorized

5.0
my 12 yr old daughter activated a phone without my authorization. I wanted to put safety measures on phone before it was activated, however her older sister activated it without my knowledge or authorization. my 12 year old daughter seems to be getting messages from adult sites and people are contacting her via her phone. she is 12, this phone (mobile data)needs to be shut off right now. I can regulate her wi fi but I cant regulate her mobile data - I dont need my daughter being contacted or talking to people on the internet, she is only 12
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#2001320

Hi. This is Maria from Straight Talk Wireless.

You may try to install a third-party app to your daughters phone.

Mobile data can be turned off on your phone settings. Thank you.

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#2485539 Review #2485539 is a subjective opinion of poster.
Location
Tacoma, Washington

2.8
I wanted to buy a $10 data card but ended up with a global card instead that I will never use. First I tried using chat. Then I called CS and got a run around. I was told that there is absolutely nothing they can do. All I wanted to do and still want to do is get it...
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2 comments
#2001318

Hi Illyana. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. Please be advised that we do not issue refund for airtime purchases. To further assist you, please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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#2477504 Review #2477504 is a subjective opinion of poster.
Loss
$10
Preferred solution
exchange

SIM card removal

1.0
Cant talk to a human. Computer didnt hear all numbers twice. Paid $300 for a phone I cant use. Need a phone today. I didnt want to go back to ATT

User's recommendation: Don’t buy from Straight talk.

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#2001308

Hi Ygnacio. This is Maria from Straight Talk Wireless.

Can you please provide us more details about the issue that you have encountered? To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2475873 Review #2475873 is a subjective opinion of poster.
Cons
  • Customer service unable or unwilling to help
Loss
$300
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I recently purchased a 51 android at Walmart in Brownstown MI. The new phone I purchased. I couldn't transfer my number to it because it used Verizon tower So I had a return the phone back to Walmart. So I, called straight Talk, and they said I had you buy A 50 that...
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#2001307

Hi Joe. This is Maria from Straight Talk Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2475215 Review #2475215 is a subjective opinion of poster.
Pros
  • Available in walmart
Cons
  • Keep hanging up on me
  • Sucks
Loss
$180
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Update by user Apr 25, 2021

I received an email from Straight Talk telling me to contact them. I called and the Straight Talk Rep.

said the phone was already unlocked because, no provider was assigned. I'm not a rocket scientist, but I do know when the phone ask for a code, it's asking for...

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#2001298

Hi Mike. This is Maria from Straight Talk Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2474150 Review #2474150 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Cell Phone Unlock
Cons
  • Unwilling to help
Preferred solution
Provide me with unlock code. That's all I want.

I have been on the phone (landline) with alleged Straight Talk reps and "managers" and have been unable to affect any change in the situation. I was told by two "port managers" (Lea, #521602 and John, #12345, the numbers they provided) that my number was lost and...
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#2001292

Hi. This is Maria from Straight Talk Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account and further investigate what happened with your phone service. To assist you, chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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0 0
ID
#2469346 Review #2469346 is a subjective opinion of poster.
Location
Belleville, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Angry abd dissatisfied

2.8
when a customer pays forr 1-2 day shipping thats what we expect. I ordered phone Wednesday. It should have been pricessed on Thursday abd sent out by Friday. I still have no tracking information. I expected to receive phone by saturday and they are telling me it will be delivered next week. They need American agents instead of foriegners. They refuse to fefund the shipping cost that I paid for.

User's recommendation: Dont buy a phone through straighttalk. Buy at Wal Mart if you can. Dont pay for quicker shipping.

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#1994561

Hi Dawn K. This is Maria from Straight Talk Wireless.

We are sorry for the trouble that you have encountered. Please allow us to assist you. Kindly copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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0 0
ID
#2464881 Review #2464881 is a subjective opinion of poster.
Pros
  • Good until you need help
Cons
  • Non-english speaking
  • Customer serive and refund issues
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

3.0
My grandpa has had the same number for almost 12years now and is currently with your prepaid service. As of Jan 4 his service was turned off due to the phone being too old and on 2G network. The problem we have to transfer his number is that the guy who set it up for...
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#1994560

Hi Leslie H. This is Sarah from Straight Talk Wireless.

We are sorry for the inconvenience. Aside from the account PIN, we can ask him other questions to verify his identity. For us to assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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0 0
ID
#2464421 Review #2464421 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution