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went with the unlimited gigs on phone and 10 gigs hotspot for 55 dollars. thought it was a wonderful deal. Had at&t on my phone so I put in the att sim card. Get home get on phone to set it up and come to find out you cant get the hotspot with at&t !!!! I was pissed!...
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2 comments
MariaST
#1800837

Hi. This is Sara from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service. We definitely don’t want you to feel that way and we do want to make sure that we look into this for you. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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Review
#1753507 Review #1753507 is a subjective opinion of poster.
Pros
  • Price would be good if st provided the advertised service
Cons
  • Employee knowledge
Reason of review
Poor customer service
Loss
$58
Preferred solution
Full refund

Sister lost her phone want to transfer her minutes to my phone | Straight Talk Wireless review from Campbellsville, Kentucky

Sister lost her phone want to transfer those minutes to my phone
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Review
#1753059 Review #1753059 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Good customer service

Need my daughter phone on | Straight Talk Wireless review

Need to really talk to someone
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1 comment
MariaST
#1799743

Hi. This is Sara from Straight Talk Wireless.

To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1752214 Review #1752214 is a subjective opinion of poster.
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details

Update by user Jan 05

Finally after many calls they found that AT&T had not real eased my port. This should have been resolved the first time I called.

But one it was removed my port went thru.

After talking to MANY hours and agents at straight talk it was finally found and fixed. The...

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1 comment
MariaST
#1798175

Hi. This is Maria from Straight Talk Wireless.

Please accept my sincere apology. I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Kindly contact us via chat at http://bit.ly/2CuBvXO so we can provide a concrete resolution.

You may also contact our Customer Care at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Resolved
Review
#1748794 Review #1748794 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Pros
  • Non i have found yet
Cons
  • Very rude and non english speaking
  • Slow internet
  • Employee knowledge
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
Off my phone to Verizon now
Tags
  • bad service
  • straight talk managers hotline
  • cell phone providers
  • port cell phone number
  • network providers
  • Tracfone Bait And Switch
  • Trac-fone
  • Walmarket Complaint

My god damn phone don't work | Straight Talk Wireless review

1.0
Details
Y'all turn my phone off before time and I need it back on
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1 comment
MariaST
#1798177

Hi. This is Maria from Straight Talk Wireless.

We're sorry to know that your phone is not working. We are here and eager to help you with a resolution. Please contact us via chat at http://bit.ly/2CuBvXO.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1748575 Review #1748575 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
It was the wrong number
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4 comments
MariaST
#1798192

Hi. This is Maria from Straight Talk Wireless.

We're sorry to hear that the minutes were added to the wrong phone number. Let us further check on it and seen how we can further assist. Please contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1747243 Review #1747243 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Also for those with the ultimate unlimited, be aware that the 10 gig hotspot only applies to those with Verizon or t-mobile. They cut my data off for using hotspot after a rep informed me that I could use it. Which isnt fair, as it shows that you spend like others but...
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1 comment
MariaST
#1797789

Hi joseph c. This is Maria from Straight Talk Wireless.

We read your post, and we're really sorry for the inconvenience you have experienced with your Mobile Hotspot service. Please know that it is never our goal to let you experience such troubles. We would like to further review your account so we can provide a concrete resolution for this issue. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Review
#1746604 Review #1746604 is a subjective opinion of poster.
Service
Straight Talk Wireless 10gb Data Phone Plan
Pros
  • It was cheaper
  • Love unlimited data
Cons
  • Unfair hotspot because of phone providers
Reason of review
Unfair data solutions
Tags
  • misleading terms and conditions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update by user Dec 28, 2019

Need to be reported to the BBB and FCC

Original review posted by user Dec 28, 2019

Will not port my phone number to another company. They hang up on me every time I am supposedly being transferred to porting. I have had the same phone number for over 30 years transferred 3 times with different services and never...
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1 comment
MariaST
#1797511

Hi, Satori. This is Maria from Straight Talk Wireless.

We are deeply sorry for this situation. We never like hearing that our customers are having an unpleasant time with customer service. We would be more than happy to address your concerns and resolve any issues not addressed. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support or contact our customer care at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1745303 Review #1745303 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Pros
  • Until i need them good
Cons
  • Will not allow to port my phone number
Reason of review
Porting
Loss
$1800
Preferred solution
Deliver product or service ordered
Tags
  • Unreachable Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
Horrible customer service and will not release you phone number to another company
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3 comments
MariaST
#1798253

Hi This is Maria from Straight Talk Wireless. I read your post and am sorry that you're having problems with our service.

We're here to help you. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1745301 Review #1745301 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
It will not let me use my mobile hotspot
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2 comments
MariaST
#1795369

Hi. This is Maria from Straight Talk Wireless.

I read your post and am sorry that you're having a problem with your hotspot. We're here to help you. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1742996 Review #1742996 is a subjective opinion of poster.