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Straight Talk Wireless - Refused a refund

I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no refunds! So now I'm out $48 for a service I'm not going to use. Free money for them I guess. Not happy with this customer service.
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3.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Product
Straight Talk Wireless Customer Care
#1469938

My data quick working weeks ago although the phone and texting working fine. Tried customer service three times today, the 611611#, regular texting, and calling the toll free number. I was all prepared with all pertinent operating numbers. All three attempts I was...
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MariaST
MariaST

Hi SmoggyCarp290. I'm Maria from Straight Talk Wireless. We apologize for the inconvenience this has caused you. We understand that your previous experience was unpleasant, an...

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3.6
#1465886

do not set your straight talk phone up on auto pay they have a problem with only deducting the right amount for services only. Every two or three months there auto pay will try in deduct 91.75 from your account instead of 55.00 for the unlimited plan on your banking...
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MariaST
MariaST

Hi LiterateCloudedLeopard. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http:/...

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1.6
Product
Straight Talk Wireless Mobile Phone Service
I didn't like
  • Customer service or lack of
  • People who couldnt speak good english
  • Horrible customer service
#1464299

I signed up for 6 months service after I was told my phone is compatible with their network. Then I was having problems with texting and receiving calls. Then I was told my phone is NOT compatible with their network. When I asked for a refund of the remaining 6 months,...
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MariaST
MariaST

Hi TrustingCrestedPenguin. This is Maria from Straight Talk Wireless and I have read your post here. I deeply apologize for the inconvenience we may have caused you but I do b...

MariaST
MariaST

Hi TrustingCrestedPenguin. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http:/...

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1.6
Product
Straight Talk Wireless Phone Service
I didn't like
  • Refund department will not issue a refund
#1462378

Straight Talk Wireless - Still pissed

They have not gave me anymore minutes. Their rude and they need backing up now Americans on the phone and not the Indians who wants to be vindictive
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Straight Talk Wireless Customer Care
#1462278

The LTE goes off during a conversation. Straight Talk had me on hold 48 minutes and someone laughing in background then a recording came on telling me to write a letter about my phone being stolen. Nothing resolved.
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat...

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2.6
#1458073

We purchased a new samsung phone in August of 2018 for our son from walmart at a cost of 199.99. The phone worked perfectly until December 17th, 2018 when we purchased a monthly unlimited refill card and attempted to reload the phone. The phone would not connect to the...
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MariaST
MariaST

Hi EvilHaddock. I'm Maria from Straight Talk Wireless. We are sorry for the inconvenience that you have experienced. We are determined to help you in resolving your issue. Ple...

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1.5
Product
Straight Talk Wireless Replacement
I didn't like
  • Failure to resolve the problem after 5 hours on the phone
#1457698

My phone was working fine then all of a suddedn no service , no connection, and when I make a call it says mobile network not available.? Wyf?
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat...

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#1456553

I had purchased a phone from them and it broke and I had to get it replaced 6 times and buy again and I was on autopay and they charged me over 720.00 and I had no phone so I canal my bank account and service
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. I noticed your post on this blog and I'm sorry that you are having problems. To further assist you, please click on this link http:/...

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Straight Talk Wireless Phone Service
#1449606

Im hacked bad had service over 3 weeks and not abke to make or recieve apps or calls 740 541 9802 its beyond horrible 30 years of photis my kids life my late mom my grandson my docs im cur off from everything google its horrible the embarrassing things they have done...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2lHoBuo to chat wi...

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#1447690