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To switch phones | Straight Talk Wireless review from Tallahassee, Florida

1.0
Details
I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
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Review
#1709006 Review #1709006 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.0
Details
I was talked like i was nothing and when i asked her to stop with the B.S. she reved it up by telling me to get out of face while she connect my service. When i complain to walmart i told they could not do anything because she did'nt work for them,so she was left there...
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1 comment
MariaST
#1773932

Hi ImaginativeGazelle750. This is Maria from Straight Talk Wireless.

We read your post and we sincerely apologize for the inconvenient experience that you had with one of our branded store representatives. Your concern has been noted and escalated to provide better service in the future. Rest assured that the incident will be dealt with accordingly. Should you have other concerns, feel free to chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

Review
#1700850 Review #1700850 is a subjective opinion of poster.
Pros
  • Nonthing
Cons
  • Unreliable customer care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Nasty Attitude Of Manager
1.0
Details
I have been with yall since the beginning & got many people on straight talk. Now im standing outside to write this. Straight talk what the *** happened? I have around 20 days left & I will be leaving straight talk for good. People get tired of the same ole *** over &...
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1 comment
MariaST
#1773930

Hi GainfulStaffordshireBullTerrier. This is Maria from Straight Talk Wireless.

We sincerely apologize for the hassle that you've been through with our service. It is never our intention to let you feel such frustration. We value you as one of our long-term subscribers. We'd like to speak with you to fully investigate your concern and straighten things out.

Rest assured that we'll do our best to reconnect your phone to our network and reinstate your good service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1700285 Review #1700285 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Dec 03, 2019

I returned the phone for a refund. Straight talk did not refund the month of service I was unable to use due to the inoperable phone. I now have a different service provider.

Update by user Nov 04, 2019

After another hour with tech support, I was finally transferred to a manager who is sending...

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Resolved
Review
#1698286 Review #1698286 is a subjective opinion of poster.
Cons
  • Did not get coverage in the area they said
  • Network connectivity issues
  • Awful customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
1.0
Details
Make it stop - Straight Talk Wireless review
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Dishonest company
  • Incompetent employees
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
1.0
Details
Bought a sevice plan refill card yesterday at walmart and lost it on the way back to car. So i called the customer support # and the lady said i had tofax a copy of receipt to them or fax it with a bunch of other #'s that she gave me to helpspeed up thhe process well...
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1 comment
MariaST
#1763045

Hi SamePike784. This is Maria from Straight Talk Wireless.

We understand where you are coming from. This is definitely not the experience we want you to have, especially as one of our long-term subscribers. We'd like to speak with you again to fully investigate your case and straighten things out. Rest assured that we will give you a full resolution this time.

Kindly chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1681223 Review #1681223 is a subjective opinion of poster.
Pros
  • Straight talk bc there no contract
Cons
  • New potential customer experience
  • Inability to fix the problem
Reason of review
Poor customer service
1.3
Details
I have been with Straight Talk for over 7 years now. Yesterday my phone was not working. Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time...
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2 comments
MariaST
#1764463

Hi GlamorousMarkhor722. I'm Maria from Straight Talk Wireless.

Thank you for bringing this to our attention, and I am very sorry to learn that your experience with our service was less than adequate. This is not the kind of experience we want you to have. We value our customers and understand how important it is to offer exceptional service. We understand that your previous experience was unpleasant, and we wish to make it right for you.

Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1678371 Review #1678371 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Service is awful
  • Fact i had to lose money
  • Coustmer service sucks
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
1.0
Details
I hate this place these people are horrible and they always have people picking up that we can not understand
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1 comment
MariaST
#1759766

Hi FastGiantSchnauzer516. This is Maria from Straight Talk Wireless.

We're sorry for any inconvenience that we may have caused you. Your concern has been noted and escalated for better service in the future. We are continuously working on improving and expanding our procedures, products, and overall services. We sincerely want to help and are dedicated to keep our valued subscribers.

Please know that, aside from calling customer care, you may also contact us through chat. Feel free to chat with us at http://bit.ly/2CuBvXO for any concerns you may have.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1673934 Review #1673934 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Crap *** service. Go home
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1 comment
MariaST
#1759740

Hi DiligentKakapo974. This is Maria from Straight Talk Wireless.

We sincerely apologize for the trouble that you encountered with our service. This is not the experience we want you to have. We would like to speak with you regarding your concern and check for all options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1671760 Review #1671760 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I have stayed a loyal customer with Straight Talk for years but now I wouldn't recommend them to my worst enemy nothing works I have to constantly shut my phone off and turn it back on every city I go to just to get some kind of service. And forget about trying to use...
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1 comment
MariaST
#1757244

Hi AheadPerch. This is Maria from Straight Talk Wireless.

We understand where you are coming from. It is never our intention to make you feel this frustrated with our service reception on your area. We'd like to speak with you to fully investigate your concern and reconnect your phone to our network to see if this will boost your service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1671357 Review #1671357 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality