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3.0
Details
No help with data after hurricane Michael.. I have no other way to check the news and stay updated on things due to no power and it really makes me mad knowing straighttalk is the only company not willing to help us in this time of need Wtf
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5 comments
Anonymous
#1619793

my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.

straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.

guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???

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Review
#1389971 Review #1389971 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
2.6
Details
Thanks for nothing. - Straight Talk Wireless review
Thanks for nothing. - Straight Talk Wireless review

Update by user Oct 27, 2018

Thank you AT&T for taking care of people.

Update by user Oct 27, 2018

Problem resolved because AT&T gave me a FREE phone plus 200.00 credit.

Original review posted by user Oct 23, 2018

During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was...
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Review
#1387084 Review #1387084 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Reliability
  • Good until you need help
Cons
  • Given the runaround
  • Incompetence of customer service
Reason of review
Bad quality
3.1
Details
Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one. They sent me a return label for the empty box and I had to call again to order a new SIM card. All of this should have been handled by the company not me...
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2 comments
MariaST
#1578446

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless.

We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1368984 Review #1368984 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue
3.0
Details
I bought the new 10g plan. The speed was .08-.12 mb/s. Used it up and they shut me off on data. The advertisement stated up to 2g speed after the 10g data usage limit. Called and called. Had Walmart call and then I got my data at a whopping .01-.03 mb/s download speed....
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6 comments
MariaST
#1562922

Hi ReflectingBullock. My name is Maria from Straight Talk Wireless.

We apologize for the trouble you've encountered with the data service. We'd like to take a closer look into what's going on and ensure there is a resolution for you today. Please contact us via chat using this link http://bit.ly/2CuBvXO, so we can check on this matter. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.

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Review
#1358784 Review #1358784 is a subjective opinion of poster.
Service
Straight Talk Wireless 10gb Data Phone Plan
Reason of review
Not as described/ advertised
3.4
Details
So every since I bought the unlimited $55 plan . Unlimited text talk and calling . 60GB . It seems that the websites that I use the most are taking FOREVER to load. So I tested it. I went on a different sites and it loads in like .2 seconds . Then , I tried different...
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1 comment
MariaST
#1558759

Hi. This Maria from Straight Talk Wireless.

We are sincerely sorry for the inconvenience this may have caused. It doesn't matter as to what website you will be using your data. Allow us to review your account to check why your data is slow. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1353194 Review #1353194 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
2.7
Details
My phone seems to accept phone calls intermittently, and sometimes has a message when trying to call,” welcome to dbamd wireless network, 5 star wireless 1892, sounds like a redneck on the message, then won’t let me call out. Can’t receive calls or messages when this...
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1 comment
MariaST
#1493521

Hi EconomicElectricEel. This is Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let us check your account and see what we can do. Please click this link http://bit.ly/2CuBvXO to chat with us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Review
#1271612 Review #1271612 is a subjective opinion of poster.
Product
Lg Electronics Stylo 3 Cell Phone
Reason of review
Damaged or defective

Charged twice | Straight Talk Wireless review

2.5
Details
I bought refill card to start NEW service. I set up my straight talk account for auto pay and they withdrew another charge. Not sure how to handle.
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Review
#1269891 Review #1269891 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Reason of review
Problems with payment

Very slow internet | Straight Talk Wireless review

3.1
Details
My internet is extreamly slow, and people tell me they send me text but I never received them I was thinking of paying my phone but it tells me I have ten days left. I though this was an unlimited plan ...
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Review
#1218383 Review #1218383 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Bad customer service | Straight Talk Wireless review

2.6
Details
I havr been with them for 4 uears, and last year saved up to buy a Samsung s6 and now that I am switching service to Metro PC, they wont unlock my phone.
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Review
#1215245 Review #1215245 is a subjective opinion of poster.
Service
Straight Talk Wireless Samsung Electronics Cell Phone Unlock
Reason of review
Poor customer service
2.8
Details
I have contacted your dept 2 times and they act like im talking another language. I am trying to get my cell bill to fall on 1 the month.This month i turned it on 1 or 2 so i went 3 days without cell even tho im disabled. But now im sent message saying they turning it...
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1 comment
MariaST
#1424852

This is Christian from Straight Talk Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Christian

Review
#1178190 Review #1178190 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Poor customer service