I spent hours on the phone with people of straight talk wireless after purchasing a phone from them online, trying to confirm the order and they could not find the order, but I could on line. Then they could not tell me where my order was in the process of shipping, and could not give me a tracking #.
I checked with my credit card company and they said that straight talk had been paid.
So the way it works with straight talk phone is, once they get paid for an order, then they don't care about your order. They have set up loop holes in the overnight shipping FAQS so even they don't know what is going on with your order.