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If you have connection issues, you cant rely on their customer service to help. I talked to 6 different people so far today, and they have yet to resolve the problem.

I have spent hours on the phone.

Straight talk is claiming that they are taking measures to help customers during the covid19 pandemic; however, if customers are not able to get the support that they need to correct their service, the company is putting them in the position to be left with no choice but to go out in public to purchase a device that will work (as most customers are working from home and corantining right now, to prevent infection.) These Americans are in need of their phone and internet service now more than ever. Straight talk is failing in supporting the customers that are counting on them.

User's recommendation: Go with someone else.

Preferred solution: Apology.

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#1852719

Hi Ashley M. We are sorry for the trouble.

Your satisfaction is our priority. We are still monitoring the situation and take the appropriate steps to address the ever-changing environment impacting our customers. We care deeply about our community and customers, and we are doing everything we can to ensure that we can continue to provide the reliable, high-quality service they count on during these challenging times.

For updates, kindly visit this link https://www.straighttalk.com/covid. Thank you for your patience and for being a loyal customer.

#1852649

Hi Ashley M. This is Maria from Straight Talk Wireless.

We understand where you're coming from. We recognize this is a difficult time for everyone, but please know we’re here to support you. Our team is continually working on potential solutions to offer some support to as many of our customers as possible.

Please click here https://www.straighttalk.com/covid/ for an important update. Thank you for your patience and for being a loyal customer.

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