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I was locked out of my phone due to I forgot my password pin. Ok this started Saturday morning, they told me to do this do that and nothing was working.
By Sunday l
the guy told me that straight talk could not help me and to call Motorola. Because I had a byop ( bring your own phone) and it was not the sim card it was my phone who had me locked out. I swear after 2 hours of my time within 2 days these people could not figure it out. My girlfriend said to me let me see your phone, I told her the name of my phone.
She said well do a factory reset on it. At that point I said sure. BAM. Done just like that.
Straight talk told me I had to buy a new sim card, to call Motorola. And they repeat the same b.s. over and over!!!
If you can understand there b.s. !!!!
Preferred solution: Deliver product or service ordered.
Straight Talk Wireless Pros: Potential savings of monthly bill, Good price on plans.
Straight Talk Wireless Cons: Customer service through the phone is terrible.
Location: Irvine, California
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