Manchester, Tennessee
Not resolved
1.9
Details
1 comment

Bought new phone at walmart and the unlimited talk,text and data for a month with straight talk.

$59 for the phone @ $55 for the service. Got home and tried to activate the phone and it would not activate.

Aftet 2 days of fooling with the phone they finally figured out the serial number thay was scanned on the box with the phone is different than the number that shows inside the phone itself.

Now straight talk claims it is walmarts responsibility and walmart claims it is straight talks problem and neither company will make it right. Just as well have flushed the $115 dollars down the toilet.

Product or Service Mentioned: Straight Talk Wireless Cell Phone Activation.

Reason of review: Poor customer service.

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MariaST
#1691313

Hi, PissedConsumer1397232. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.