Pineville, Missouri
Not resolved
2 comments

After 4 years of reliable service, ONLY because I never had to call customer service. I bought a new ST phone and had to make a call to get the number xferred.

After 4 failed calls, 2 hang-ups and the fact that they disconnected my active number, were unable to transfer and activate the new phone and eventually unable to reactivate my old number - I transferred to ATT Go...

- This company sucks and If I find a place to upload the recorded support call audio, it will be done. - Anyone who hears how they handle their customer service will no doubt avoid this company like the plague.

Product or Service Mentioned: Straight Talk Wireless Cell Phone Activation.

Reason of review: Poor customer service.

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Anonymous
Burgaw, North Carolina, United States #1341868

The straight talk app says I have 8GB but when I got to the 5GB mark it went to 2G. All customer service had to say way sorry nothing we can do. So they lie to their customers.

MariaST
#1199610
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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