Straight Talk Wireless Phone Numbers and Emails

Toll-Free Number:

  • (877) 430-2355

Customer Service:

  • (855) 222-2355
    Sim Customer
  • (877) 430-2355
  • (800) 299-7784

Straight Talk Wireless Emails:

Customer Service
Customer Care Center
Media

Straight Talk Wireless Contact Information

Straight Talk Wireless Website:

Straight Talk Wireless Online Chat:

Corporate Office Address:

Straight Talk, Inc
9700 NW 112th Avenue
Miami, Florida 33178
United States
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Straight Talk Wireless Rating Based on 909 Reviews

Rating details

2.7
more details
Customer service
Website
Reliability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Straight Talk Wireless Customer Service Calls

1.6K TOTAL
CALLS
07:07 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Straight Talk Wireless Customer Service?

Product/ Service Question:

  • “My straight talk will not work”
  • “I need to buy airtime”
  • “Hotspot not working”

Staff Question:

  • “I have a customer service problem issue complaints I was talking she a sales representative and then I talk to a supervisor and then I talked to their supervisor I don't know if he cut me off or hung up on me or what but I got disconnected and I woul”
  • “Service change over”
  • “I need to unfreeze my service plan VIN number after 72 hour waiting period”

Activation/ Cancellation Question:

  • “Activate a new phone with the same number and sim card”
  • “Activation”
  • “Cancel phone”

Payments and Charges Question:

  • “Pay billl”
  • “Problem paying bill”
  • “Billing”

Account Question:

  • “Account question”
  • “Account number”
  • “Someone using account”

Cards Question:

  • “Walmart forgot to put my card in the bag have receipt”
  • “Need to update credit card for payment”
  • “SIM card issues”

Request for Information Question:

  • “About my old phone”
  • “Need to talk to customer service”
  • “I need help to on lunck my phone”

Return/ Replace Question:

  • “Changing phones”
  • “Changing my phone number”
  • “I need too mail old phone under waranty replacement. I need your MAILING ADDRESS.”

Shipping and Delivery Question:

  • “Order phones in november still didnt get”
  • “I did not recieve a text with my changed phone numbet”
  • “Who is sending my package i have the tracking number”

Refund Question:

  • “Won't refund unauthorized charge”
  • “Refund or activate my phone”
  • “Refund”

Other Question:

  • “To change my number”
  • “Having trouble activating device”
  • “Switching to a new phone.”

About

Straight Talk Wireless Terms of Service
To read more: https://www.straighttalk.com/terms
Straight Talk Wireless Privacy Policy
To read more: https://www.straighttalk.com/wps/portal/home/h/legal/privacy-policy
Straight Talk Wireless FAQ
To read more: https://www.straighttalk.com/faq
Top Straight Talk Wireless Services

Phone Service, Phone Plan, Customer Care

Top Straight Talk Wireless Products

Sim Card, Mobile Hotspot Plan, Account

Straight Talk Wireless Pros and Cons

Pros: Price, Unlimited plan has served me well, No contract, Good until you need help, Cost

Cons: Customer service, Customer service staff, Misleading terms of service, Poor service quality, Customer service unable or unwilling to help

Related Companies

America Movil, TracFone, Safelink Wireless, Total Wireless, Simple Mobile

Summary

Straight Talk Wireless is a Mobile Virtual Network Operator that was founded in 1992. It is a major American no-contract cell phone provider in the U.S. It is operated by TracFone Wireless Inc. The company provides handsets from such manufacturers as Samsung, Motorola, LG and Nokia. Straight Talk offers a free mobile phone and limited quantity of vocal minutes every month for low level income families. The company provides two no-contract plans: an unlimited one at 45 per month and the second is ALL YOU NEED for 30 monthly fees. Straight Talk offers a broad choice of cell phones that feature such characteristics as camera, sliding bars, QWERTY keyboards, etc.

Straight Talk Wireless reviews and complaints

Straight Talk Wireless is ranked 66 out of 1642 in Telecommunications category

Area Served

USA

Payment Methods

VISA

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