Straight Talk Wireless Phone Numbers and Emails

Toll-Free Number:

  • (877) 430-2355

Customer Service:

  • (855) 222-2355
    Sim Customer
  • (800) 299-7784

Straight Talk Wireless Emails:

Media
custsrv@straighttalk.com
Customer Care Center

Straight Talk Wireless Contact Information

Straight Talk Wireless Website:

Straight Talk Wireless Help Center:

Corporate Office Address:

Straight Talk, Inc
9700 NW 112th Avenue
Miami, Florida 33178
United States

Customer Service Rating and Reviews

1.4 / 5
Bad
Dick B Mjl
Hotspot issue
1.0

I am totally upset, disappointed and never thought I would be treated as I was when I had my hotspot reactivated bought a 40.00 data card tested with the individual over the phone, installed it a...

Jenny G Qjb
Disapointed

I have been a customer of straighttalk for 15 years with 4 phones on my account and I always just switch my sim card to save the hassle. I asked them to please remove the lock on an old phone so ...

Summary of Straight Talk Wireless Customer Service Calls

5.1K TOTAL
CALLS
12:11 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Straight Talk Wireless Customer Service?

Staff Question:

  • “My service is deactivated”
  • “Services”
  • “My phone service”

Activation/ Cancellation Question:

  • “Want to use my free rewards to reactivate my service”
  • “Help father phone issues activate his new phone”
  • “Activate sim in new phone”

Product/ Service Question:

  • “Internet not working”
  • “My phone broke”
  • “Phone not working”

Payments and Charges Question:

  • “Payment”
  • “To see if I'm being billed automatically”
  • “Add new debit card”

Account Question:

  • “An account was charged to my debit card not authorized”
  • “To see how i can get into my account”
  • “Phone has been hacked”

Cards Question:

  • “My SIM card number is not working and I cannot make outgoing calls”
  • “Add a new debt card”
  • “Sim card was stolen”

Request for Information Question:

  • “Question why all of a sudden a number that I call is now long distance”
  • “Need to talk to a human”
  • “Find out about adding more data”

Return/ Replace Question:

  • “Changing my sons service to my Verizon business plan, and I need his phones account number and PIN number so he can keep his number”
  • “Changing my phone number”
  • “To change accounts”

Refund Question:

  • “Refund”
  • “Refund overpayment”
  • “I didnt sign up for auto refill and I would like my refund amount back”

Shipping and Delivery Question:

  • “Check tracking my phone”
  • “Phone ordered never received”
  • “I bought minutes for my phone and it didn't get put on there”

Employment Question:

  • “Job”
  • “To see if u can wait until the 3is day I get paid”

Website/ Application Question:

  • “Bought a stright talk phone from there website and it was crack”

Other Question:

  • “Family plan”
  • “New plan”
  • “Want to put money on my phone”

About

Straight Talk Wireless Terms of Service
To read more: https://www.straighttalk.com/terms
Straight Talk Wireless Privacy Policy
To read more: https://www.straighttalk.com/wps/portal/home/h/legal/privacy-policy
Straight Talk Wireless FAQ
To read more: https://www.straighttalk.com/faq
Top Straight Talk Wireless Services

Phone Service, Phone Plan, Customer Care

Top Straight Talk Wireless Products

Sim Card, Mobile Hotspot Plan, Account

Straight Talk Wireless Pros and Cons

Pros: Price, Unlimited plan has served me well, Service until i needed help, Good until you need help, No contract

Cons: Horrible customer service, Customer service staff, Misleading terms of service, Service is very poor very verry poor, Poor service quality

Related Companies

Verizon, Yahoo, Verizon Wireless, TracFone, Aol

Summary

Straight Talk Wireless is a Mobile Virtual Network Operator that was founded in 1992. It is a major American no-contract cell phone provider in the U.S. It is operated by TracFone Wireless Inc. The company provides handsets from such manufacturers as Samsung, Motorola, LG and Nokia. Straight Talk offers a free mobile phone and limited quantity of vocal minutes every month for low level income families. The company provides two no-contract plans: an unlimited one at 45 per month and the second is ALL YOU NEED for 30 monthly fees. Straight Talk offers a broad choice of cell phones that feature such characteristics as camera, sliding bars, QWERTY keyboards, etc.

Straight Talk Wireless reviews and complaints

Straight Talk Wireless is ranked 191 out of 1614 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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