Contact Straight Talk Wireless Customer Service
Straight Talk Wireless Phone Numbers and Emails
Toll-Free Number:
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(877) 430-2355
Customer Service:
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(877) 878-7908
Accessibility:
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(877) 799-9989
Legal:
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(877) 799-1999Privacy Inquiries
Straight Talk Wireless Emails:
Straight Talk Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Straight Talk Wireless is 8774302355. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Straight Talk Wireless may ask you for the following information to identify you as a customer: phone number, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Straight Talk Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Straight Talk Wireless is 8774302355. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Straight Talk Wireless may ask you for the following information to identify you as a customer: phone number, first and last name or email.
People call Straight Talk Wireless mainly because of staff, activation/ cancellation, payments and charges.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Straight Talk Wireless is media@tracfone.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Straight Talk Wireless Website:
Straight Talk Wireless Help Center:
Corporate Office Address:
Straight Talk Wireless Customer Service Reviews
Excellent customer support ,the person I spoke to was very friendly and very helpful
Its is nice to be able to speak with a human and not some bot
I have been with straight talk for a long time
Keep up the good work
Customer service is terrible! They are rude.
A lady asked me if I was mad and laughed and hung up on me. I have called many times. They are holding my phone hostage even though it's fully paid for since that's the only way to get a phone with them anyway. The cell service is terrible!
Management is never available. They are not allowed to transfer you to management for help.
They are not allowed to give you the name of the person with whom you were just talking in customer service. They are not allowed to be of any help or service.
The customer service was rude, kept interrupting me, and refused to help me. I have been with Straight Talk for over 15 years, and this is the way you treat a senior citizen and customer?!
Now, I have a phone that I am still paying for with no service. The customer service and professionalism rate at zero.
How Good is Straight Talk Wireless's Customer Service?
I called Straight Talk BEFORE I LEFT FOR GERMANY and I was assured my phone was unlocked. Arrived in Frankfurt and after the man at the phone store installed my European SIM card, NOTHING happened. No signal. Nothing.
Customer service is the very worst.
Very good customer service experience!!!
Terrible
I had a good experience. No complaints
She was very helpful
Summary of Straight Talk Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Straight Talk Wireless?
Staff Question:
- “I would like reactavate my service”
- “Pay over phone for new service”
- “Problems with service”
Payments and Charges Question:
- “Paid wrong bill”
- “Change in payment”
- “Pay bill”
Activation/ Cancellation Question:
- “Activate new phone with old phn number”
- “Cancel service”
- “Phone is deactivated”
Product/ Service Question:
- “My phone isn't working after being switched to another phone”
- “I want to know if I can disconnect my phone for 1 day so that it can not be used”
- “Talk about home internet”
Account Question:
- Straight talk has taken 145 out of my account and my phone is still not working
- “Check balance and points”
- “Refiling my account”
Request for Information Question:
- “Question about service”
- “Need to talk to customer service”
- “Need technical support”
Cards Question:
- “Change card”
- “Change card on auto pay”
- “To run my card again”
Return/ Replace Question:
- “See if I can change my plan”
- “Change my service plan to $35”
- “Return”
Shipping and Delivery Question:
- “To get the code to unlock my phone”
- “My new phone has not arrived”
- “Never received my phone.”
Refund Question:
- “To get my refund.”
- “Refund”
- Didn't reimburse my money back to my card it's been over week
Website/ Application Question:
- “My boyfriend qualified for the ACP and I've got the number for his application number and now I'm trying to call return my call you guys I have to talk to someone last night and with that number so we figure out to get his plan back going”
- “Website”
- “I filled out ACP application recently and was approved. Need help with service and device”
Employment Question:
- “Job”
- “To see if u can wait until the 3is day I get paid”
Other Question:
- “Zip code”
- “Mobile hotspot”
- “Phone not active”
Compare Straight Talk Wireless To
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