Straight Talk Wireless Phone Numbers and Emails

Toll-Free Number:

  • (877) 430-2355
Send Message

Customer Service:

  • (877) 878-7908

Accessibility:

  • (877) 799-9989

Legal:

  • (877) 799-1999
    Privacy Inquiries

Straight Talk Wireless Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Is this your business?

How to Contact Straight Talk Wireless?

Most Popular Number:

(877) 430-2355
Total calls: 5 730 Issues resolved: 158 Last call: Mar 18, 2024

Can I Contact Straight Talk via Live Chat?

You can contact Straight Talk via live chat. To start a Straight Talk live chat sessionk, you can visit Facebook and get in touch with their Facebook Support. You can also visit Straight Talk chat room where you will be connected to a live chat agent who can assist you with your inquiries or concerns. Alternatively, you can also contact Straight Talk support by phone or email.

What Are Straight Talk Customer Service Working Hours?

Straight Talk customer service hours are available 7 days a week from 8:00 am to 11:45 pm EST and includes their phone and live chat support.

However, their website and self-service options are available 24 hours a day, 7 days a week. If you need assistance outside of their customer service hours, you can also email or message them on social media, and the Straight Talk support will respond as soon as possible during their business hours.

How Can I Contact Straight Talk Wireless Customer Care via My Account?

To contact Straight Talk Wireless customer care via your account, take the following actions. Log in to your Straight Talk account on the website or through the Straight Talk mobile app. Once you are logged in, navigate to the "Support" section of your account dashboard. In the support section, you will see various options such as FAQs, chat support, phone and email support.

Click on the "Chat" option to start Straight talk live chat with a customer care representative, or click the "Call Us" option to speak with a representative over the phone. If you prefer to send an email, click on the "Email Us" option and fill out the contact form with your inquiry or concern. Once you have submitted your inquiry or started a chat session, a Straight Talk support representative will respond as soon as possible to assist you with your concern.

What Is a Straight Talk Wireless Phone Number?

You can contact Straight Talk customer service by phone at 1-877-430-2355 and 1-877-878-7908. This phone number can be used to activate a new phone or service, check your account balance, add or remove features, troubleshoot issues, or for any other general inquiries you may have. Straight Talk customer service is available 7 days a week from 8:00 am to 11:45 pm EST.

If you have any privacy issues or inquiries, you can conatct them at 1-877-799-1999. And you can also contact the home phone at 1-800-299-7784.

PissedConsumer Club

Contact Information

Straight Talk Wireless Website:

Straight Talk Wireless Help Center:

Corporate Office Address:

Straight Talk, Inc.
9700 NW 112th Avenue
Miami, Florida 33178
United States

Straight Talk Wireless Customer Service Reviews

1.4 / 5
Bad
Debbie Sfg
I got absolutely nothing but a runaround from people at straight talk

I got more help from him than I have all day when I reached out to pissedconsumers I finally got some answers from smart pay customer service that was very helpful! They were willing to help while straight talk did not!!

Read full review
jason B Vpv
Terrible company
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

Cant activate my brand new phone, Refuse to offer refund for service. Poorly trained customer service which barely speak English! Avoid this criminal company

Read full review
Kelly W Uyt
They owe me money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.3

This experience was a disaster I was given the run around by several associates and the last associate claimed he was a manager in the refund department and he refused to refund money that they had removed from my account after auto pay was shut off. Also told me to get my bank involved to do a "Charge Back" because he was not refunding my money.

Read full review
Guest-5200437
To speak with a agent

I never did get to speak to a representative. I am still having the same issues, but haven't had the time to try again.

I went from an iPhone to an Android August 24.

Customer service was very poor. Don't care to explain via text or dealing with AI!

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How Good is Straight Talk Wireless's Customer Service?

Saher Ary
Saher Ary
Feels Disappointed | Mar 16, 2024

Terrible

Read full quote
Lovie B Eqq
Lovie B Eqq
Feels Satisfied | Feb 29, 2024

I had a good experience. No complaints

Read full quote
Heyward Tjr
Heyward Tjr
Feels Satisfied | Feb 17, 2024

She was very helpful

Read full quote
Keely Jtx
Keely Jtx
Feels Disappointed | Jan 20, 2024

I did, have nothing more to say

Read full quote
Shirley R Dez
Shirley R Dez
Feels Disappointed | Dec 05, 2023

Bad. Got the run around and had to request help from my daughter after 6 hours of talking to computers and customer service representatives.

Read full quote
Vishal Kfd
Vishal Kfd
Feels Satisfied | Nov 08, 2023

I have been with straight talk 10plus years and I'm very happy with my service

Read full quote

Summary of Straight Talk Wireless Customer Service Calls

8.5K TOTAL
CALLS
11:27 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Straight Talk Wireless?

Staff Question:

  • “Service plan”
  • “Problems with service”
  • “Refill my service”

Activation/ Cancellation Question:

  • “To Activate my protection”
  • “My phone was deactivated”
  • “Need to cancel my Auto pay”

Payments and Charges Question:

  • “Payment plan”
  • “Double charged”
  • “Fraud”

Product/ Service Question:

  • “Phone not working”
  • “My phone isn't working”
  • My phone is not working. I had bought a new phone and I had it switched over and neither phone is working.

Account Question:

  • “Change phone number”
  • “Want the number for Letavia McDaniel ending with the number 35 when she started up this account”
  • “Can't Find my account”

Request for Information Question:

  • “Questions about switching phones”
  • “Check my new phone status”
  • “Because I need to talk to someone”

Cards Question:

  • “My sims card has been stolen”
  • “Because i want my pin number so i can keep my phone number”
  • “Phone error saying no SIM card”

Return/ Replace Question:

  • “Change my sim to a new phone”
  • “To change my number”
  • “I was transferring my number n straight talk n they didnt released my number or my phone from being locked so i cannot get a plan through AT&T now wasted $400 sum1 needs to replace my money or help me get my phone on”

Shipping and Delivery Question:

  • “Never received my phone.”
  • “Cant get the help i need pissed”
  • “Warrentry phone not recieved. Sentback 02/2023”

Refund Question:

  • “Refund”
  • Didn't reimburse my money back to my card it's been over week
  • “I need for u guys to refund my money”

Website/ Application Question:

  • “My boyfriend qualified for the ACP and I've got the number for his application number and now I'm trying to call return my call you guys I have to talk to someone last night and with that number so we figure out to get his plan back going”
  • “Website”
  • “I filled out ACP application recently and was approved. Need help with service and device”

Employment Question:

  • “Job”
  • “To see if u can wait until the 3is day I get paid”

Other Question:

  • “Data”
  • “International calling”
  • “Speak to someone”

About

Related Companies

Verizon, Verizon Wireless, TracFone, Aol, Walmart Family Mobile

Summary

Straight Talk Wireless is a Mobile Virtual Network Operator that was founded in 1992. It is a major American no-contract cell phone provider in the U.S. It is operated by TracFone Wireless Inc. The company provides handsets from such manufacturers as Samsung, Motorola, LG and Nokia. Straight Talk offers a free mobile phone and limited quantity of vocal minutes every month for low level income families. The company provides two no-contract plans: an unlimited one at 45 per month and the second is ALL YOU NEED for 30 monthly fees. Straight Talk offers a broad choice of cell phones that feature such characteristics as camera, sliding bars, QWERTY keyboards, etc.

Straight Talk Wireless reviews and complaints

Straight Talk Wireless is ranked 291 out of 2019 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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