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Contact Straight Talk Wireless Customer Service

Straight Talk Wireless Phone Numbers and Emails

Toll-Free Number:

  • (877) 430-2355
Call customer service
Send Message

Customer Service:

  • (877) 878-7908

Accessibility:

  • (877) 799-9989

Legal:

  • (877) 799-1999
    Privacy Inquiries

Straight Talk Wireless Emails:

Legal
Privacy Inquiries, Privacy Inquiries
Media
Is this your business?

How to Contact Straight Talk Wireless?

Most Popular Number:

(877) 430-2355
Total calls: 5 972 Issues resolved: 163 Last call: Nov 9, 2024

You can contact Straight Talk via live chat. To start a Straight Talk live chat sessionk, you can visit Facebook and get in touch with their Facebook Support. You can also visit Straight Talk chat room where you will be connected to a live chat agent who can assist you with your inquiries or concerns. Alternatively, you can also contact Straight Talk support by phone or email.

Straight Talk customer service hours are available 7 days a week from 8:00 am to 11:45 pm EST and includes their phone and live chat support.

However, their website and self-service options are available 24 hours a day, 7 days a week. If you need assistance outside of their customer service hours, you can also email or message them on social media, and the Straight Talk support will respond as soon as possible during their business hours.

To contact Straight Talk Wireless customer care via your account, take the following actions. Log in to your Straight Talk account on the website or through the Straight Talk mobile app. Once you are logged in, navigate to the "Support" section of your account dashboard. In the support section, you will see various options such as FAQs, chat support, phone and email support.

Click on the "Chat" option to start Straight talk live chat with a customer care representative, or click the "Call Us" option to speak with a representative over the phone. If you prefer to send an email, click on the "Email Us" option and fill out the contact form with your inquiry or concern. Once you have submitted your inquiry or started a chat session, a Straight Talk support representative will respond as soon as possible to assist you with your concern.

You can contact Straight Talk customer service by phone at 1-877-430-2355 and 1-877-878-7908. This phone number can be used to activate a new phone or service, check your account balance, add or remove features, troubleshoot issues, or for any other general inquiries you may have. Straight Talk customer service is available 7 days a week from 8:00 am to 11:45 pm EST.

If you have any privacy issues or inquiries, you can conatct them at 1-877-799-1999. And you can also contact the home phone at 1-800-299-7784.

Straight Talk Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Straight Talk Wireless Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Straight Talk Wireless is 8774302355. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 13 minutes.

  • Be prepared for the call as Straight Talk Wireless may ask you for the following information to identify you as a customer: phone number, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Straight Talk Wireless Website:

Straight Talk Wireless Help Center:

Corporate Office Address:

Straight Talk, Inc.
9700 NW 112th Avenue
Miami, Florida 33178
United States

Straight Talk Wireless Customer Service Reviews

1.4 / 5
Bad
Marlea Pqy
Customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Excellent customer support ,the person I spoke to was very friendly and very helpful
Its is nice to be able to speak with a human and not some bot
I have been with straight talk for a long time
Keep up the good work

Read full review
Aneeta M Tmy
*** customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service is terrible! They are rude.

A lady asked me if I was mad and laughed and hung up on me. I have called many times. They are holding my phone hostage even though it's fully paid for since that's the only way to get a phone with them anyway. The cell service is terrible!

Management is never available. They are not allowed to transfer you to management for help.

They are not allowed to give you the name of the person with whom you were just talking in customer service. They are not allowed to be of any help or service.

Read full review
Mary D Wds
Smart Pay attempted to help me with Straight Talk because I didn’t know my PIN number. hey were rude and kept talking over me. I have phone I can’t
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The customer service was rude, kept interrupting me, and refused to help me. I have been with Straight Talk for over 15 years, and this is the way you treat a senior citizen and customer?!

Now, I have a phone that I am still paying for with no service. The customer service and professionalism rate at zero.

Read full review
Guest-5748653
Payment

I've purchased the gold plan and when the payment went thru it told me to find another form of payment. I did that and that payment went thru also...When I CHECKED MY BANK ACCT both payments went thru but we only rec'd 1 mth credit and the svc was cut off .

We called to get refund back but could not get it back nor were the services restored. I think this is poor customer service.

The agt we spoke with tried to act like she could not give us the requested information nor send me to a mgr. I really would like to speak to someone who knows what to do & not make us act out of character.

Read full review

How Good is Straight Talk Wireless's Customer Service?

Abdoul Jzp
Abdoul Jzp
Feels Disappointed | Oct 03, 2024

I called Straight Talk BEFORE I LEFT FOR GERMANY and I was assured my phone was unlocked. Arrived in Frankfurt and after the man at the phone store installed my European SIM card, NOTHING happened. No signal. Nothing.

Read full quote
anthony r Nqr
anthony r Nqr
Feels Disappointed | Jun 17, 2024

Customer service is the very worst.

Read full quote
Nizar Glv
Nizar Glv
Feels Satisfied | May 30, 2024

Very good customer service experience!!!

Read full quote
Saher Ary
Saher Ary
Feels Disappointed | Mar 16, 2024

Terrible

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Lovie B Eqq
Lovie B Eqq
Feels Satisfied | Feb 29, 2024

I had a good experience. No complaints

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Heyward Tjr
Heyward Tjr
Feels Satisfied | Feb 17, 2024

She was very helpful

Read full quote

Summary of Straight Talk Wireless Customer Service Calls

8.8K TOTAL
CALLS
11:37 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Straight Talk Wireless?

Staff Question:

  • “Refillservice”
  • “Restart service”
  • “I would like reactavate my service”

Payments and Charges Question:

  • “To pay phone bill”
  • “Phone bill”
  • “Paid wrong bill”

Product/ Service Question:

  • “Internet problems”
  • “Damaged phone”
  • “Because my hotspot isn't working”

Activation/ Cancellation Question:

  • “Activate phone”
  • “Activate new phone with old phn number”
  • “Cancel service”

Account Question:

  • “Reset voicemail password”
  • Straight talk has taken 145 out of my account and my phone is still not working
  • “Check balance and points”

Request for Information Question:

  • “Question about service”
  • “Need to talk to customer service”
  • “Need technical support”

Cards Question:

  • “Change card”
  • “Change card on auto pay”
  • “To run my card again”

Return/ Replace Question:

  • “Sim replacement”
  • “I do not want any more potential spam calls and it now or I will change my carrier service”
  • “See if I can change my plan”

Shipping and Delivery Question:

  • “To get the code to unlock my phone”
  • “My new phone has not arrived”
  • “Never received my phone.”

Refund Question:

  • “To get my refund.”
  • “Refund”
  • Didn't reimburse my money back to my card it's been over week

Website/ Application Question:

  • “My boyfriend qualified for the ACP and I've got the number for his application number and now I'm trying to call return my call you guys I have to talk to someone last night and with that number so we figure out to get his plan back going”
  • “Website”
  • “I filled out ACP application recently and was approved. Need help with service and device”

Employment Question:

  • “Job”
  • “To see if u can wait until the 3is day I get paid”

Other Question:

  • “To set up new phone”
  • “Cut off phone number”
  • “Unblock towne bank from my phone”

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