Not resolved

My service end date is supposed to be on 6-3-2013.Today while on the phone with my father, my call was abruptly shut off.

Related: Straight Talk Wireless - Straight talk changed my number

I contacted Straight Talk to ask about the number of minutes used which I purchased 1000. The only minutes they would give me was the amount of text messages. But they tried to tell me that they do not have access to the amount of minutes. I ask them to provide me with an accounting of minutes of incoming and outgoing calls for the past month, and then for the past 6 months.

They refused and kept sending me to different customer service reps. I finally became annoyed enough to file a consumer complaint with the State of Tennessee and I emailed Straight Talk customer service to advise them of said complaint. I received an email back stating that I have to get a notarized request and take photo copy of the serial number on the back of my phone before they can provide said information. I advised them that this is absurd because they should have this data available since they would need to know that to know when to cut the phone off.

In the past year I have paid several times two to three days early. I have long suspected that they have reset the service start date based on when you pay. But I am unable to verify this since I cannot see the incoming and outgoing call data minutes. I very rarely use this phone but if this month I did go over minute amounts then I would be ok with it.

But I know in the past several months I have not utilized all the minutes. Customer service is not what customer service should be about and you can hardly understand them half the time.

I will be furthering this complaint as high as I can.With this economy being as it is some honesty should be paramount in this type of service.

Review about: Phone Services.

Review #414043 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Straight Talk Wireless?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Zomato - Fraud Zomato "In my experience twice i ordered through Zomato and twice they purchased my bank card without receiving my order. they always go with the payment without checking if the restaurant..." Read more Dishonest or incompetent..... STAY CLEAR OF RISE BROADBAND! Rise Broadband "I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Morgan Properties - BAND FFOM PROPERTY CONT.... Morgan Properties "Here are some more text and emails from April 28 a text and email about my property; Also on May 1-5! I have more that goes in between these days..." Read more BEWARE: Don Juravin inventions are proven scams by the US Government Don Juravin "Please be careful and do your research everyone because these products are proven to be harmful. I bought into Roca Labs and went through the horrible process of becoming "qualified"..." Read more Sears Garage Door (through the internet) Sears "Summary: 1. New garage door ($1,400). 2. Two months of use. 3. Garage crumples from top down due to improper installation (garage opener set improperly). 4. False advertising (Sears uses..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more